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Regular backups are essential to preventing possible data loss and interruption to service. Once your Avaya IR system is installed and set up, perform a full backup to ensure that you can restore the system, if necessary. After that, establish a schedule of regular full and partial backups. If your company has a specialized application for completing backups, you may use it to back up your Avaya IR system and its files. You also may do backups by using Unix commands. This tour explains how to do backups using the web administration interface windows.
Backup requirements
During backups, the Avaya IR system copies files into the backup directory that you establish on another system. Systems used for backups must have NFS service available. The backup directory must be an NFS mount point. If the mounting requirements are not met, you will receive an error message, and the backup will not proceed.
Full backups
During a full backup, all Avaya IR system files, including voice response applications, are copied. Before starting a full backup, you must stop the voice system. Schedule full backups for times when there is little or no system traffic. You may direct traffic to another Avaya IR system, if you have that option.
Partial backups
During a partial backup, the Avaya IR system copies any system files that have changed during the specified time. You do not need to stop the voice system to perform a partial backup, although it is recommended. If a large number of files will be backed up, the activity may affect system resources. It is best to perform partial backups at times of low system activity.
Scheduling backups
Schedule regular backups to protect system data and ensure that backups have a minimal impact on system operations. Schedule a full backup weekly (generally on Sunday) and a partial backup daily. At a minimum, you should complete full backups monthly and partial backups weekly.
Deleting backups
When backup files are no longer required, delete them, using the Delete Backup Files screen. Clean out backup files regularly, so that only up-to-date required files are store. Deleting unwanted backup files saves disk storage space and eliminates confusion if you need to restore files.
Backup history
The Avaya IR system tracks backup activity. To review backups, go to the Backup History screen (Backup/Restore > Backup History).
The system displays information on backups. An example follows:
Last complete backup done on Mon Jul 29 15:52:10 MDT 2002 Last partial backup done on Tue Jul 30 07:42:16 MDT 2002
