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Completing full backups

At Integrity Insurance, the system is installed and set up. The voice system is operating, and a variety of test calls have been made. Before regular operations begin, the Integrity system administrator will perform a full backup. Later backups will be done automatically, based on the schedule set up by the administrator.

Stopping the voice system

Before beginning the full backup, the Integrity system administrator must stop the voice system. The Stopping the voice system tour shows you how to do this.

Backing up the Avaya IR system

To back up the system:

  1. Go to the Full Backup screen (Backup/Restore > Backup > Full Backup).
  2. On the Full Backup screen, enter the required specifications and click Submit.
  3. The Integrity system administrator completed the Full Backup screen as shown. The system will assign a name to the backup file based on the name of the machine being used for the backup, the time of day, and the type of backup (full or partial). The Backup file title entered here appears in the header of the file. The default priority setting (high) is appropriate. Since the voice system must be stopped in order to do a full backup, system resources should be more than adequate.

    Full backup with entries

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