ASAI channel administration

Channel Administration maps the voice system channels to the DEFINITY switch extension numbers. The Channel Administration window displays one entry for each telephony channel (voice system agent) that is a member of the voice system automatic call distributor (ACD) split.

Use the Channel Administration window to do the tasks described in the following table:

Accessing the Channel Administration window

To access the Channel Administration window:

1. Start at the ASAI Administration menu and select Channel Administration.



The system displays the Channel Administration window.



The following table describes the information on this screen:

Column Name	Description
CHANNEL	Telephony channel number on the voice system
EXTENSION	Switch extension number assigned for the channel
SPLIT/AGT	DEFINITY switch login number, either ACD extensions or Agent IDs. Maximum length of 9 characters. If the channel is an ACD split extension, the number represents the split number. If the channel is an Agent ID in an expert agent select (EAS) environment, the number represents the Agent ID.
PASSWORD	Password for the Agent ID. Channel password must match the password for the corresponding Agent ID. Maximum length of 9 characters. Dash indicates no channel password used.
LOGIN	Yes represents channel login for ACD split. If No, ACD does not deliver any calls to this channel.
STATUS	Channel maintenance state, shown as one of the following: broken � A possible malfunction is detected on the line foos (facility out-of-service) � The line is not functional hwoos (hardware out-of-service) � The channel cannot be logged in because ASAI digital link is not operating logout (logged out) � The channel has not been administered to be logged in. manoos (manual out-of-service) � The channel has been taken out of service by the administrator netoos (network out-of-service) � The ASAI link is up, but switch attempts to log into the channel are failing nonex (nonexistent) � The channel does not exist login � The voice channel is ready to receive calls from the ACD

Adding a channel entry

To add a channel entry:

1. Start at the Channel Administration window and press F8 (Chg-Keys).

The system displays the alternate function keys.

2. Press F1 (Add).

The system displays the Add A Channel Entry window.

3. Enter the telephony channel number that you want to add in the Channel field. The channel number must be unique.
4. Enter the switch extension number assigned to the application in the Extension field. The extension number must be unique.
5. If the channel is an extension in an ACD split, enter the split number in the Split/Agent field. If the channel is logged in as an Agent ID in an EAS environment, enter the Agent ID in the Split/Agent field.
6. If the channel is used for an Agent ID, enter the password of the corresponding Agent ID on the DEFINITY switch in the Password field.
7. Press F3 (Save).

The system adds the new agent line and returns to the Channel Administration window.

8. Complete the procedure in "Logging In a Channel" below.

Changing a channel entry

The channel must be logged out before you can change it. If the channel is not logged out, complete the procedure in "Logging Out a Channel" below.

To change the switch extension associated with a channel:

1. Start at the Channel Administration window and select the channel you want to change using the or keys or by typing the channel number.
2. Press F8 (Chg-Keys).

The system displays the alternate set of function keys.

3. Press F2 (Change).

The system displays the Change A Channel Entry Window.



4. Enter the telephony channel number extension you want to change in the Channel field.
5. Enter the new switch extension number in the Extension field.

Note:
The new extension number must be unique.

6. If the channel is an extension in an ACD split, enter the split number in the Split/Agent field. If the channel is logged in as an Agent ID in an EAS environment, enter the Agent ID in the Split/Agent field.
7. If the channel is used for an Agent ID, enter the password of the corresponding Agent ID on the DEFINITY switch in the Password field.
8. Press F3 (Save).

The system changes the switch extension of the selected channel and returns to the Channel Administration window.

9. Complete the procedure in "Logging In a Channel" below.

Removing a channel entry

The channel must be logged out before you can remove it. If the channel is not logged out, complete the procedure in "Logging Out a Channel" below.

To remove a channel entry:

1. Start at the Channel Administration window and select the channel you want to change using the or keys or by typing the channel number.
2. Press F8 (Chg-Keys).

The system displays the alternate function keys.

3. Press F3 (Remove).

The system displays a confirmation screen asking you if you want to remove the selected item.

4. Press Enter.

The system unassigns the selected channel and returns to the Channel Administration window.

Logging In a channel

Once the telephony channels are logged in, no manual intervention is required to log the channels back in during recovery (for example, rebooting the switch or voice system) or upon restarting the voice system.

To log in a channel:

1. Start at the Channel Administration window and select the channel you want to change using the or keys or by typing the channel number.
2. Press F8 (Chg-Keys).

The system displays the alternate set of function keys.

3. Press F4 (Login).

The system logs in the selected channel to the ACD and returns to the Channel Administration window.

Logging Out a Channel

To log out a channel:

1. Start at the Channel Administration window and select the channel you want to change using the or keys or by typing the channel number.
2. Press F8 (Chg-Keys).

The system displays the alternate set of function keys.

3. Press F5 (Logout).

The system unassigns the selected channel from the ACD and returns to the Channel Administration window.

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