Migrating host interface screen capture files

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Migrating host interface screen capture files

When you migrate an existing IVR Designer, Voice@Work, or Script Builder application that uses the Cleo host interface, to the Avaya IR platform, you must convert the screen capture files for the application before they can be used within the Avaya IR environment.

This conversion is required before the host application is used on the Avaya IR platform by any of the following programs:

IVR Designer
Cleo screen_capture utility for capturing host screens on the Avaya IR system
Cleo hispy utility that provides interactive navigation and screen capture of IVR Designer or Script Builder host screens on the Avaya IR platform

Running the conversion utility

To run the Conversion utility:

Run the following command at the command prompt:

cleo_conv application

where application is the name of the IVR Designer or Script Builder application.

The cleo_conv utility creates the following files:

IVR Designer files:


/vs/data/host/appl.sc	V8 formatted screen capture file
/vs/data/host/appl.nam	V8 formatted screen capture name file
/vs/data/host/appl.sc.mav	Avaya IR formatted screen capture file
/vs/data/host/appl.nam.mav	Avaya IR formatted screen capture name file
/vs/data/host/appl.sc.org	Original screen capture file
/vs/data/host/appl.nam.org	Original screen capture name file

Script Builder files:


/att/trans/sb/appl/appl.sc	V8 formatted screen capture file
/att/trans/sb/appl/appl.sc.mav	Avaya IR formatted screen capture file
/att/trans/sb/appl/appl.sc.org	Original screen capture file

Note:
The appl.sc and appl.nam files are converted to V8 format on the Avaya IR system, even if they are being migrated from a V6 or V7 system.

Returning files to original version

Cleo also provides the utility cleo_convback to return screen capture files that have been updated or created on an Avaya IR system, back to their original V6, V7, or V8 system.

To return screen capture files to V6, V7, or V8 format:

Use the following command at the command prompt:

cleo_convback application n

where application is the name of the IVR Designer or Script Builder application and n is the destination CONVERSANT system version (6, 7, or 8)

The cleo_convback utility converts the current Avaya IR capture files and creates the following files:

IVR Designer files:


/vs/data/host/appl.sc.Vn	Vn (where n is 6, 7, or 8) formatted screen capture file
/vs/data/host/appl.nam.Vn	Vn (where n is 6, 7, or 8) formatted screen capture name file

Script Builder files:


/att/trans/sb/appl/appl.sc.Vn	Vn (where n is 6, 7, or 8) formatted screen capture file

Using other Cleo utilities

Once you migrate capture files from an exisiting CONVERSANT platform (V6, V7, or V8) and convert them with the cleo_conv utility, the Cleo screen_capture and hispy utility programs use the Avaya IR formatted files (suffix of .sc).

These Cleo utilities also update the V8 formatted screen capture files (no suffix), whenever a change is made to the Avaya IR formatted files. IVR Designer always has access to the latest screen capture files on the Avaya IR platform.

When you use the Cleo screen_capture utility to create new screen capture files or update screen capture files on the Avaya IR platform, the screen capture files have the .sc suffix.

The Cleo screen_capture utility creates or updates the V8 formatted screen capture files (no suffix) when it exits, so the IVR Designer system has access to the latest screen capture files in the V8 format.