ASAI feature
Type of feature
Adjunct/Switch Application Interface (ASAI) is an optional feature.
About the ASAI feature
The ASAI feature is a digital signaling interface that provides a local area network interface between DEFINITY� Generic 3 and adjuncts. The ASAI feature:
- Routes calls to agents based on information from a database.
- Delivers account information or caller profiles to the agent terminal at the same time as the call.
- Provides user access to adjust application parameters within a prepackaged context.
With ASAI, the voice system can monitor and route calls on the DEFINITY Generic 3. This interface operates over an Ethernet TCP/IP link connected to MAPD in CVLAN mode. When the ASAI interface is used in conjunction with digital line side T1 or E1 interfaces, the voice system can monitor and control incoming calls. It also supports access to ANI and DNIS and supports ASAI transfer, which is faster and more reliable than a flash transfer.
The ASAI feature includes the following capabilities:
- Universal Call ID (UCID). UCID provides a unique identifier (8-byte binary or 20-character ASCII) for every call in a DEFINITY call center customer environment for uniform data-tracking for all call-related data in a call center, regardless of the system. DEFINITY uses the ASAI interface to pass the UCID to adjuncts.
- ANI Information Indicator (ANI-II). ANI-II provides a number that indicates the class of service of the customer who is calling, such as residential, coin, or wireless.
- User-to-User Information element (UUI). With UUI, the customer can specify additional information to be passed in external function arguments, which can contain up to 96 bytes of information.
- CallVisor. CallVisor libraries are supported over a TCP/IP stack on an Ethernet LAN.
The full CallVisor CVLAN client of ASAI interface software is also provided with the ASAI feature package to facilitate building ASAI applications in C code. Avaya Professional Services provides development expertise in ASAI and the system, and the Solutions Delivery Organization (SDO) and other independent software vendors can develop custom applications using the ASAI API, thereby providing the optimum solution when you require full ASAI integration with the application.
Hardware requirements
The ASAI feature requires a DEFINITY Generic 3 switch.
Software requirements
The ASAI feature requires the Adjunct/Switch Application Interface package (AVasai) software.
Setup considerations
An ASAI link between the DEFINITY G3 switch and the Avaya IR system delivers control and supervisory messages about each loop start T1 channel. The link must be implemented as an Ethernet connection. One ASAI link is supported per Avaya IR system.
- In a typical Avaya IR system and DEFINITY G3 configuration, the public network provides a PRI connection to the DEFINITY G3 switch for an application to receive calling number information. To establish an ASAI link between a DEFINITY G3 switch and an Avaya IR system, one of the integrated LAN connections on the Avaya IR system is connected to a MAPD circuit card in the DEFINITY G3 switch.
- To make LST1 connections from the Avaya IR system to the switch, provision ASAI with loop start T1 or loop start E1 to support digital connections between the Avaya IR system and the line side of the switch. With this type of connection. various switch features that are not compatible with an ordinary T1 trunk connected between the Avaya IR system and switch can be used. These features include call transfer and call progress tone (CPT) detection, either in conjunction with CCA or where an E1/T1 interface circuit card is used for communications.
Using this feature
Use the ASAI feature by creating applications that control the DEFINITY system.
For more information
For more information about the ASAI on the Avaya IR system, see:
For more information about CallVisor PC, see:
- DEFINITY ECS CallVisor PC LAN over MAPD Installation, Administration, and Maintenance, 585-230-113
- DEFINITY Enterprise Communications Server Release 8.2.1 CallVisor ASAI Technical Reference, 555-230-220
- DEFINITY Enterprise Communications Server Release 8.2.1 CallVisor ASAI Protocol Reference, 555-230-221
For more information about installation of the MAPD, see Call Visor PC LAN over MAPD Installation, Administration, and Maintenance, 555-230-113.
For more information about connectivity to a DEFINITY switch, see DEFINITY Communications System Generic 3 CallVisor ASAI Planning Guide, Issue 4, 555-230-222.
