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Type of feature
Barge-in is a base feature.
About barge-in
With barge-in, also called "allow interrupt" or "recognize during prompt," callers can interrupt or barge in during voice prompts by speaking a vocabulary word. Speech recognition accepts either speech or touchtone input in response to a prompt. Barge-in operates for speech much like the talk off option does for touchtone input, where a caller can interrupt the prompt by pressing a touchtone key on the telephone keypad.
Hardware requirements
The Avaya IR system supports barge-in using echo cancellation supplied by the telephony cards.
Software requirements
Barge-in uses the base software package.
Application development considerations
Enabling barge-in for prompts in voice applications is done by setting the Allow Interrupt field to True in the Response tab of the Menu node, the Prompt and Collect node, or the Automenu node.
For more information
IVR Designer Help
