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Type of feature
Call data reports are included as a base feature.
About the call data reports feature
Call Data Handler (CDH) is a software process that accumulates generic call statistics and application events for Call Data Reports. The software manages the call data that is stored in ORACLE database tables or flat files.
Call data reports are generated using the call data in the local ORACLE database or the UNIX flat files. Call data reports include Call Classification, Call Data Detail, Call Data Summary, and Traffic reports. Data for the call data reports are generated from local CDH tables.
Software requirements
The call data reports feature requires the JDBC integration package.
Using this feature
Select call data handling reports using the Call Data Handling Reports screen in Web Administration.
In the absence of a local or remote database, the JDBC DIP populates UNIX flat files structured to resemble the Call Data Handler (CDH) database tables. The CDH tables are the call, events, and service tables. The files are: call.csv, events.csv, and service.csv. These files represent the 3 tables used by the JDBC process to store the call, service, and events information.
For more information
