Checking the card and channel service state

To check card and channel state:

1. Do one of the following to check the status of the NMS card or cards:
• Go to the Display Equipment screen.
• Type display card (card number) and press Enter.

The status should be in service (INSERV).

2. If the card or cards are not in service, try to restore the card or contact your Avaya support representative.

See Restoring cards and channels for procedures that may bring NMS cards back into service.

3. If the card is in service, place test calls to determine if the problem is occurring on every channel.

If the problem occurs only on certain channels, it could be a hardware problem.

4. If the problem occurs only on certain channels, take one of the following actions:
1. Go to the Change State of Voice Equipment screen (Configuration Management > Voice Equipment > Equipment State) and place the channels in a MANOOS state.
2. Try to restore the card or contact your Avaya support representative.

See Restoring cards and channels for procedures that may bring a MANOOS channel back into service.

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