Checking the voice response application and system administration
To check the application and the administration settings:
- If a particular phrase of recorded speech is not playing, check to see that it is recorded and record it, if necessary.
- Go to the Display Equipment screen (Configuration Management > Display Equipment) and check to see if the correct service is assigned to the channel or channels.
- If the correct service is not assigned, go to the Assign Services to Channels screen and make the required changes.
See Assigning services to channels for more information.
