Legal

� 2002, Avaya Inc.
All Rights Reserved

Notice

Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, information is subject to change.

Preventing Toll Fraud

�Toll fraud� is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or working on your company's behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1 800 643 2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Web site:

http://www.avaya.com

Select Support, then select Escalation Lists US and International. This Web site includes telephone numbers for escalation within the United States. For escalation telephone numbers outside the United States, select Global Escalation List.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video communications) is the prevention of any type of intrusion to (that is, either unauthorized or malicious access to or use of) your company's telecommunications equipment by some party.

Your company's �telecommunications equipment� includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, �networked equipment�).

An �outside party� is anyone who is not a corporate employee, agent, subcontractor, or working on your company's behalf. Whereas, a �malicious party� is anyone (including someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexed and/or circuit-based) or asynchronous (character-, message-, or packet-based) equipment or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)
• Theft (such as, of intellectual property, financial assets, or toll-facility access)
• Eavesdropping (privacy invasions to humans)
• Mischief (troubling, but apparently innocuous, tampering)
• Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a variety of losses to your company (including but not limited to, human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs).

Your Responsibility for Your Company's Telecommunications Security

The final responsibility for securing both this system and its networked equipment rests with you - an Avaya customer's system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to:

• Installation documents
• System administration documents
• Security documents
• Hardware-/software-based security tools
• Shared information between you and your peers
• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure:

• your Avaya-provided telecommunications systems and their interfaces
• your Avaya-provided software applications, as well as their underlying hardware/software platforms and interfaces
• any other equipment networked to your Avaya products.

Federal Communications Commission Statements

Part 15: Class A Statement

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

Part 68: Answer-Supervision Signaling. Allowing this equipment to be operated in a manner that does not provide proper answer-supervision signaling is in violation of Part 68 rules. This equipment returns answer-supervision signals to the public switched network when:

• answered by the called station,
• answered by the attendant, or
• routed to a recorded announcement that can be administered by the CPE user.

This equipment returns answer-supervision signals on all direct inward dialed (DID) calls forwarded back to the public switched telephone network. Permissible exceptions are:

• A call is unanswered.
• A busy tone is received.
• A reorder tone is received.

Canadian Department of Communications (DOC) Interference Information

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil num�rique de la classe A est conforme � la norme NMB-003 du Canada.

European Union Declarations of Conformity

Avaya Inc. declares that the switch equipment specified in this document bearing the �CE� (Conformit� Europe�nne) mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive (1999/5/EC), including the Electromagnetic Compatibility Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC). This equipment has been certified to meet CTR3 Basic Rate Interface (BRI) and CTR4 Primary Rate Interface (PRI) and subsets thereof in CTR12 and CTR13, as applicable.

Copies of these Declarations of Conformity (DoCs) signed by the Vice President of R&D, Avaya Inc., can be obtained by contacting your local sales representative and are available on the following Web site:

http://support.avaya.com

Trademarks

Avaya, CONVERSANT, and Intuity are registered trademarks of Avaya, Inc.

Adobe and Adobe Acrobat are trademarks or registered trademarks of Adobe Systems, Inc. in the United States and in other countries.

U.S. Robotics and Sportster are registered trademarks of 3Com Corporation or its subsidiaries.

Alliance Generation is a registered trademark and NMS Communications, Natural MicroSystems, AG, Natural Access, NaturalFax are trademarks or service marks of NMS Communications Corporation or its subsidiaries.

Informix, DB2 are registered trademarks of IBM Corporation.

Microsoft, Windows, and Windows NT are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Nuance and Nuance Vocalizer are trademarks of of Nuance Communications, Inc.

Oracle is a registered trademark, and Oracle8i, and Oracle9i are trademarks or registered trademarks of Oracle Corporation

Sybase is a trademark of Sybase, Inc.

Speechify, OpenSpeech Server, OpenSpeech Recognizer, and OpenVXI are registered trademarks of SpeechWorks International, Inc.

Sun, Sun Microsystems, docs.sun.com, Java, Solaris, Sun Blade are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and in other countries.

Technical Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center. The support telephone number is�1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Support Centre Web site.

Select Escalation Lists. This Web site includes telephone numbers for escalation within the United States. For escalation telephone numbers outside the United States, select Global Escalation List.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to the Limited use Software License Agreement provided with your package.

Ordering Information: Avaya Publications Center

Acknowledgment

This document was written by the CRM Information Development group.

� 2002 Avaya Inc. All Rights Reserved.