Avaya Logo

Next Topic

Book Contents

Book Index

Introduction

Avaya IR System Help provides complete documentation for Avaya IR and includes the following sections:

System description

This section provides a functional overview of the Avaya IR system and information about the Avaya IR hardware and software components.

Features

This section provides an overview of every feature available on the Avaya IR system.

Installation

This section provides procedures for installing and configuring the Avaya IR system. It also includes information on how to restore a system from backup and how to migrate applications and data from CONVERSANT systems.

Administration

This section provides administrative procedures for the Avaya IR system as well as a complete overview of the Web Administration screens and command-line administration interface.

Maintenance

This section provides an overview of maintenance activities to keep Avaya IR operational. It also includes information on managing system performance and getting the most out of your Avaya IR system.

Troubleshooting

This section provides information on how diagnose and solve problems with Avaya IR

Tech tours

This section provides self-paced, guided exploration of the Avaya IR system. In the tours, you follow a fictitious case study and learn how Avaya IR fits into a business. You also learn how to to do administrative and maintenance tasks.

Application development

This section provides all the platform-specific information regarding voice applications on the Avaya IR system. This section includes information on how to plan, design, develop and test applications for Avaya IR with extensive information on developing application with TAS and IRAPI. explains how to design, create, and install an application.

Avaya recommends using Avaya IVR Designer as the application development tool for IR. Information on how to use IVR Designer is included in the online help for the tool and not included in Avaya IR System Help.

Reference

This section provides links to related documents (such as documentation from Sun and NMS), IRAPI man pages, and information on all Avaya IR alarms and log messages.

In This Section

Legal

License acknowledgements

Contacting support

Obtaining release notes

Obtaining software patches

Intended audience

Documentation

Training

Contact us

� 2002 Avaya Inc. All Rights Reserved.