Restoring FOOS cards and channels
The FOOS state indicates that the card or channel was taken out of service by some physical channel error. Only to channels that are defined with LOOP or WINK start protocols go into the FOOS state.
To restore a card or channel in the FOOS state:
- Go to the Message Log Report (Reports > Message Log Report) and review any messages related to the particular card or channel.
- Check connections and indicators on the back of the IR system and reseat the connection, if necessary:
- Check the physical connection to the NMS or VoIP card and determine if it is seated correctly.
The card should not have worked its way out of the connection. See Checking cable connections for more information.
- If the connection is loose, re-seat it.
- Make note of other information about the card, such as lit LEDs, connection to the telephony switch for T1/E1 connections, LAN status for VoIP connections, and so forth.
- If you have reseated the connection, go to the Display Equipment screen (Configuration Management > Voice Equipment > Display Equipment) to see if the card or channel is now in the INSERV state.
- If the card or channel is still not in service, contact your Avaya support representative about the problem and share the information you have gathered.
