Gathering data on card operations

Display required information as described in the following procedure, then contact your Avaya support representative for assistance in troubleshooting the card.

Displaying information about NMS cards

1. Type trunkmon-b card_number and press Enter to display information about a specific card.

The alarms column should show a steadily-displayed entry of NONE, and the Frame sync column should show a steadily-displayed entry of OK. If either of these entries is fluctuating between the identified values and another value, note the other value for discussion with your Avaya support representative.

2. Press Esc to return to the command-line interface.

Displaying information about VoIP cards

1. Run the following diagnostics:
• SunVTS OpenBoot diagnostics for the network connection
• Watch-Net and Watch Net-All diagnostics

All of these diagnostics monitor Ethernet packets and identify both good packets and packets with errors. The Sun Blade Service Manual explains how to use these diagnostics.

2. Note the results for discussion with your Avaya support representative.

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