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Type of feature
VoiceXML is an optional feature.
About VoiceXML
The VoiceXML feature provides another way to write IVR applications for the Avaya IR system using the VoiceXML 2.0 standard. VoiceXML (Voice Extensible Markup Language) is a Web language that is similar to HTML. However, instead of working with a graphical browser to interact with users, as HTML does, VoiceXML uses a voice browser.
A voice browser system enables VoiceXML applications to perform many IVR functions, such as:
The support for VoiceXML is important because it is a way to leverage the existing web infrastructure for developing applications and therefore opening the web for IVR applications as well as provide support for a standardized scripting language.
Like TAS applications, VoiceXML applications can be enabled with speech recognition and TTS, with the following limitations. VoiceXML for Avaya IR does not support WholeWord speech recognition. Speech recognition must be provided for VoiceXML applications using the proxy speech packages. See Natural Language Speech Recognition (feature) for more information.
Avaya IR R1 only supports SpeechWorks Speechify for TTS functionality in VoiceXML applications. See Text-to-Speech (feature) for more information.
VoiceXML is integrated into the IVR Designer development environment. See Avaya IVR Designer Help for more information.
Software requirements
The VoiceXML feature requires the following software:
Application development considerations
IVR Designer includes the capability to create VoiceXML applications.
For more information
For more information on VoiceXML, see:
