System functionality
Avaya IR is a system that imitates and functions like a human operator or attendant during a telephone call.
Avaya IR can do the following:
- Answer a call.
- Greet the caller.
- Answer questions posed by the caller.
- Ask for, collect, and record information from the caller.
- Speak a message to the caller.
- Transfer the call to a live operator, another automated operator, or voice mail.
- Receive and send faxes.
- End (terminate) a call.
The Avaya IR system itself is a computer with the ability to interact with telephone systems, and is composed of hardware and software.
