Designing applications that use Computer Telephony Integration (CTI)

You must invoke Computer Telephony Integration (CTI) external functions to either change the state of a call or to move information about a call. The following external functions are available for application development with IVR Designer:

• ctiCallInfo
• ctiCallState
• ctiConfer
• ctiDial
• ctiDiscon
• ctiHold
• ctiNotify
• ctiPrivData
• ctiRetrieve
• ctiTransfer

See the appropriate topic for details about a particular external function.

For more information on applications that integrate with Avaya Interaction Center, see Designing applications that integrate with Avaya IC.

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