Index

+ 1 2 3 4 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A single touchtone and speech recognition application

Access Security Gateway

Accessing the system

adaptive differential pulse code modulation

Adding IVR(s) to the Dialer

adjunct products

Adjunct/Switch Application Interface

ADM alarms and log messages

ADMIN alarms and log messages

Administering additional software

Administering alarms

Administering an Avaya IR system

Administering ASAI

Administering channels

Administering channels

Administering CVCT for CTI

Administering databases

Administering digital interfaces

Administering fax

Administering messages

Administering messages

Administering Proxy Text-to-Speech

Administering speech recognition

Administering speech resources

Administering switch interfaces

Administering the fax queue

Administering the PDS/IVR Integration software

Administering the system

Administering the system and switch for CTI

Administering the voice system

Administering the Web Administration session timeout

Administering users

Administering users

Administering Voice over IP

Administering VoiceXML

Administering Web Administration

Administration - printable sections

Administration commands for VoiceXML

administration

advanced speech recognition

Alarm administration feature

Alarm administration screens

Alarms and log messages

ALERT alarms and log messages

ALERT014

ALERT014

Algorithm detection

All ports BROKEN on speech server

American Standard Code for Information Interchange

annotate command

application administration

Application control

Application development

Application development - printable sections

Application Dispatch (AD)

Application Dispatch tables

Application errors

Application examples

Application execution

Application framework

Application initialization

application installation

Application Management

Application organization

application script

application simulation

Application usability

application verification

ASAI administration screen

ASAI alarms and log messages

ASAI application types

ASAI channel administration

ASAI domain administration

ASAI parameter administration

ASAI versus the converse vector step

asai_adm command

ASG alarms and log messages

ASG security feature

ASG Security login administration screen

asg_adm command

Assessing external processes

Assessing system resources

Assessing voice response applications

assign card/channel command

assign eqpgrpname command

assign phone command

assign service/startup command

Assign speech recognition configuration screens

Assign TTS configuration screens

Assigning and unassigning groups

Assigning and unassigning services

Assigning AVAYAVXI service to channels or numbers

Assigning channels to equipment groups

Assigning phone numbers to channels

Assigning services to channels

assign_permissions command

asynchronous communication

asynchronous data unit

asynchronous event

asynchronous transmission

Auto startup via inittab

automatic call distributor

automatic number identification

autoreboot command

Avaya Interactive Response system application design

Avaya IR administration

Avaya IR system example

Avaya IVR Designer

Avaya maintenance support

Avaya PDS/IVR Integration overview

Avaya Recognizer feature

AVB alarms and log messages

Avoiding common pitfalls with wait conditions

Background information

background testing

backing up an application

Backing up the system for the first time

Backup and restore feature

Backup and Restore package

Backup guidelines

Backup history screen

Backup scheduling screens

Backup/restore screens

Barge-in and NLSR

Barge-in feature

barge-in

barge-in

basic input/output system (BIOS)

Bilingual applications

Bilingual capabilities

Bilingual, multilingual, and non-US English applications

binary synchronous communications

bits per second

blind transfer protocol

built-in self-test

C-library functions

Call Bridge Application package

call classification analysis

Call classification data summary report screens

Call data collection

Call data detail report screen

call data handler process

Call Data Handling reports screens

Call Data Reports feature

Call data reports inaccurate or incomplete

Call data summary report screens

Call flow examples

Call functions feature

Call progress functionality

call progress tones

Call termination

Call traffic report screens

Call-flow design

called party number

Calls not transferred properly

Cannot configure speech recognition

Card diagnostics fail

card parameters

ccasum does not finish cron job

central processing unit

CGEN alarms and log messages

CGEN037, CGEN038, CGEN039

Change speech recognition configuration screens

Change speech state screens

Change TTS configuration screens

Changing user permissions

Changing VoiceXML default event handling

Changing VoiceXML default properties

Changing VoiceXML properties and event handling

channel associated signaling

Channel management

Channel services screen

Channels to groups screen

Chantest using speech recognition

Check the status of ftalk or talk instructions

Checking cable connections

Checking card administration

Checking card and channel states

Checking communications

Checking CPU resources

Checking disk resources

Checking for errors

Checking hardware

Checking IR system information

Checking JDBC operations

Checking LAN communications

Checking LAN communications

Checking memory resources

Checking NMS card configuration

Checking Oracle free space

Checking Oracle object size limits

Checking the card and channel service state

Checking the server connection

Checking the voice response application and system administration

Checking voice system status

checktf command

CIOX alarms and log messages

circuit card upgrade

ckConfig command

cluster controller

code excited linear prediction

codetype command

Collect data during the test

collocated adjunct

Command line overview

Command-line administration

Command-line commands

Common administration tasks

Comparison of recognition types

Compiling and installing applications

complementary metal oxide semiconductor RAM

Completing backups

Completing full backups

Completing partial backups

configuration management

Configuration management screens

Configuring DEFINITY for VoIP

Configuring for transfers

Configuring the modem

Confirming digit entries with callers

connect and disconnect (C and D) tones

connected digits

Connected-digit recognition types

Connecting the platform

Contacting support

Continue testing until the usability goals are accomplished

controller circuit card

Converse Data Return (conv_data)

Converting custom speech

copy phrase command

copying an application

Creating a fax header

Creating and restoring backups

Creating IVR agents

Creating the template

CTI administration

CTI DIP administration screen

CTI DIP feature

CTI DIP log messages

CTI DIP package

Current issues with the Avaya VoiceXML feature

Custom grammars

custom vocabulary

custom vocabulary

Customer Care Center

Customer Information Control System

Customer maintenance activities

Customer Relationship Management

Customizing Scanit

data communications equipment

Data components

Data exchange functionality

Data gathering instructions

data interface process

Data manipulation instructions

data terminal equipment

data terminal ready

database record

DB alarms and log messages

DB

DB

db_pr

db_pr

db_put

db_put

Debugging applications

Default backup parameters screens

Default ownership

Defining successful voice response applications

defService command

Delayed resource allocation example

delbackup command

Delete backup files screens

delete card/channel command

delete eqpgrp command

delete phone command

delete service/startup command

Designing a voice response application

Designing a voice response application

Designing applications that integrate with Avaya IC

Designing applications that integrate with Avaya PDS

Designing applications that use ASAI

Designing applications that use Computer Telephony Integration (CTI)

Designing applications that use Converse Vector Step (CVS) routing

Designing applications that use Siebel eBusiness Integration

Designing applications that use speech

Designing VoiceXML applications

Detecting incorrect IP addresses (arp)

Detecting speech

Determining the software release

Determining the transaction

Developing a voice response application

Developing speech

Diagram your application design

dial pulse recognition

Dial through and barge-in

dialed number identification service

Dialer Administration

Dialout Alarming feature

Dialout configuration screens

Digital interfaces protocols screens

Digital interfaces screens

Digital protocol - Loop Start feature

Digital protocol - PRI feature

Digital protocol - Wink Start feature

DIP alarms and log messages

DIP status screen

dip_int command

direct memory access

Disk performance

display assignments command

display card command

display channel command

display dnis command

display eqpgrp/group command

Display equipment screens

display errdata

display messages command

display services command

Display speech recognition config screens

Display speech resource status screen

display terminal

Display TTS screens

Displaying network statistics (netstat)

Displaying packet route (traceroute)

display_permissions command

Document Type Definitions

DoNotCall external function

DSKMG alarms and log messages

dspActAlarms command

dspRetAlarms command

dual tone multi-frequency

Dual Tone Multifrequency (DTMF) support

DWIP alarms and log messages

dynamic random access memory (DRAM)

Echo cancellation feature

echo cancellation

echo cancellation

edExplain command

Effect of system state on system functions

Effective IR system monitoring

electrostatic discharge

Enabling Avaya VXI logging levels

End_softdisc external function

Enhanced Basic Speech formats

Enhanced Basic Speech package

enhanced basic speech

enhanced basic speech

Enhanced Serial Data Interface

Entering digit sequences

Enterprise Communications Server

equipment group

equipment state

Equipment state screen

Erase arguments in the ttdelim instruction

Error Correcting Mode

Event and interrupt management

event/action table

event

event

Exec versus Subprog

Execing applications on channels

Execing TAS script applications

explain command

Explicit resource allocation

external actions

external functions

Fax Actions package

Fax administration screens

FAX alarms and log messages

Fax functionality

FAX Loading and Printing window

Fax report screen

FAX Transmission Control window

faxremove command

faxutil command

fax_admin command

Feature licensing screen

Feature packages screens

Feature-related instructions

Features - printable sections

feature_tst script package

File sharing with Solaris Systems

FinishedItem external function

fixLogFile command

Flow control instructions

FXAUD alarms and log messages

FXMON alarms and messages

FXMON017

FXMON017

FXNSF alarms and log messages

Gaining ownership of a channel

Gathering data on card operations

GEN alarms and log messages

getIRAPIparam, getIRAPIparamstr

Getting started with backups

Getting started with channel administration

Getting started with system monitoring

Getting the most out of Text-to-Speech

Getting the most out of Text-to-Speech

Global parameters

Greeting and prompting callers

Handle_disc external function

Handling business operations

hard disk drive (HDD)

Hardware installation

Hardware requirements

Hardware Resource Allocator

hardware upgrade

hardware

hardware

hassign command

hdelete command

hdisplay command

Header components

High Level Language Applications Programming Interface

hlogout command

hnewscript command

HookflashLine external function

HOST alarms and messages

Host application planning and design

Host interaction not working right

Host interface feature

How things go wrong

How WholeWord speech recognition works

hstatus command

IC Integration feature

IC Integration functionality

IC Integration Vesp_dip package

ICK alarms and log messages

iCk default file

iCk environment variables

iCk example rules

iCk rules file administration

iCk verbosity flag values

iCk, iCkAdmin commands

Identifying data to be transferred

Identifying possible causes of problems

Identifying the causes of problems

Implicit resource allocation

Increasing the loop count

independent software vendor

industry standard architecture

Information required

INIT alarms and log messages

initialization and administration system

Inspecting the IR system platform

Installation - printable sections

Installing database software

Installing individual packages

Installing optional packages

Installing packages and setting up features

Installing service packs

Installing system software

Installing telephony cards

Installing the modem

Installing the Sun Blade 150

Installing the system base software

Integrated Services Digital Network (ISDN)

Integration objects

Intended audience

Interpreting and managing logs

Interpreting DTDs

Interpreting negative fax values

interrupt request

Introduction to Siebel eBusiness Integration

Introduction to the Data Interface Process

Introduction to the IRAPI

Intuity Response Application Programming Interface

Investigating call handling problems

Investigating database problems

Investigating fax problems

Investigating operations problems

Investigating speech problems

Investigating system process problems

IR System Data Form

IRAPI functions

IRAPI functions not supported in this release

IRAPI organization

IRAPI run-time architecture

IRAPI run-time services

IVR/PDS interface processes

JDBC administration screens

JDBC database interface feature

JDBC database interface package

keyboard mapping

Keyword recognition types

keyword spotting

Languages available

Library overview

library states

License acknowledgements

Licensed packages

ListCbackFmt external function

local area network

Local databases

Local Oracle configuration guidelines

LOG alarms and log messages

logDstPri command

logEvent/logMsg command

Logger/Alerter package

Logging feature

LogIoStart external function

LogIoStop external function

logTest command

Loss of touch tones

magnetic peripherals

Maintenance - printable sections

Maintenance package

maintenance process

Making chantest support outcalling

Managing database transactions

Managing DIPs and IRAPI processes

Managing external processes

Managing host interactions

Managing IR system performance

Merging data and telephony networks

mesgrcv

mesgrcv

mesgsnd

mesgsnd

Message administration feature

Message administration screens

Message log report screens

Messages cut off

Migrating applications

Migrating host interface screen capture files

Migrating host screen files

Migrating speech files

Migration overview

Migration phase

Miscellaneous instructions

mkheader command

Modified Modified READ

Modify a touch-tone-only application to include spoken input

Modifying external processes

Modifying voice response applications

Modifying VoiceXML configuration data

MoFlashBlind external function

Monitoring Ethernet packets

Monitoring system operations

Monitoring system operations

MTC alarms and log messages

Multilingual applications

multithreaded application

Natural Language Speech Recognition (NLSR)

Natural Language Speech Recognition (NLSR) feature

Network interface instructions

Network port usage

newscript command

NMS AG 4000 boards

NMS alarms and log messages

nmsboards command

nonindexed table

nonmasked event

Number services screens

Object element interface

Observe callers during testing

Obtaining release notes

Obtaining service packs

Offer a user guide

Offer caller training

Open Speech Server

Operating system description

Optional packages

Options for display messages command

Pace the application

Parameter tuning procedure

PDS Integration feature

PDS/IVR Integration scenarios

Performance and system tuning for IRAPI applications

Performing preventative maintenance

Performing queries and updates

Performing root cause failure analysis

peripheral (device)

peripheral component interconnect

permanent process

Phone number to channel screen

phrase filtering

Phrase screening

Pinging server connections

pkginfo command

Plan for disabled callers

Planning a voice response application

Planning the voice script

Platform management

platform migration

platform upgrade

Post-migration phase

Pre-migration phase

Preinstallation

Preventative maintenance to do list

PRI script instructions

Primary Rate Interface

Printing the Help sections

private branch exchange

Process initialization

Process termination

Programming the VOX server for IC Integration

prompt and collect

Provide an attendant

Provisioning feature channels

PROXY alarms and log messages

Proxy Text-to-Speech

Proxy Text-to-Speech package

pulse code modulation

Putting it together

Queries and updates

read-only memory

ReadField external function

Real Time Conferencing Protocol

Real-time Transport Protocol

Rebooting the system

RECOG alarms and log messages

Recognition confirmation

Recognition DIPs

Recognition Events

Recognition functions

Recognition parameters

recognition type

Recognizing caller speech

Recognizing WholeWord speech input

Refine the preliminary application based on usability goals

Related documents

ReleaseLine external function

Relinquishing ownership of a channel

Remote access for maintenance

Remote access vs. other types of access

remote database

Remote databases

Removing and restoring cards

renumber command

Renumber voice channels screen

Renumbering voice channels

Report voice system status screen

reports administration

Reports screens

Requirements for successful operations

Resource allocation

Resource Management Strategies

Resource management

Resource management

restback command

restore application

restore command

Restore screens

restore_appl command

Restoring BROKEN NMS and VoIP cards

Restoring cards and channels

Restoring FOOS cards and channels

Restoring MANOOS cards and channels

Restoring NETOOS cards and channels

Restoring the system from backup

retireAlarms command

Reviewing the IR system history

RM tunable parameters

rollback segment

RTS

RTS

RTUquery command

Run-time services

Running the Scanit tool

Runtime Processing package

Sample IRAPI script with speech recognition

Sample script -- TAS script language

Sample script using data gathering instructions

Sample script using flow control instructions

Sample script using network interface instructions

Sample script using voice coding instructions

Sample script using voice output Instructions

Sample scripts using data manipulation instructions

Sample transaction

Scanning Results

schedback command

Scheduling backups

sched_croncdh command

Script conventions

Script development

Script instructions

Scripting with the PDS/IVR Integration

Selecting a speech development method

SendMessage external function

Separate touchtone and speech recognition applications

Service creation environment feature

Service Creation package

Service registration files

Set usability goals

setbkparms command

SetCallback external function

setIRAPIparam, setIRAPIparamstr

SetNotifyFld external function

Setting the caching parameter

Setting the maximum size of the log file

Setting up and administering a Siebel Client for CTI

Setting up features

Setting up Siebel

Setting up site-specific configuration

Setting up user accounts

Setting VoiceXML speech recognition timeout properties

Set_early_hu external function

Set_Softdisc external function

shared database table

shared speech pools

shmview command

single inline memory modules

single-threaded application

Site-specific setup

small computer system interface

software upgrade

software

software

soft_disc command

soft_szr command

Solaris system event monitoring

Solving performance problems

Special considerations for PTTS

Special considerations for speech resources

Speech administration screens

Speech administration screens

Speech development tools and features

speech envelope

Speech file system

speech filesystem

Speech functionality

speech modeling

Speech not playing

Speech Proxy package

Speech recognition configuration screens

speech recognition engine

Speech recognition not available as resource

Speech recognition not working

Speech Recognition package

Speech recognition script instructions

speech recognition

speech recognition

Speech resource bad or non-configured

Speech response delayed

Speech string matching failures

Speech-flushing instructions

Speech-oriented commands

SpeechWorks ASR package

SpeechWorks TTS package

Spoken input for yes/no questions

sproxyadm command

standard speech

standard vocabulary

Standard WholeWord speech recognition types

Start voice system screen

Starting the voice system

Starting the Web Administration interface

start_vs command

Step 1

Define data to be passed between the DIP and the TSM script

Step 2

Initialize the DIP to the system

Step 3

Send and receive messages

Step 4

Implement the application-specific processing

Step 5

Define and add logger errors

Step 6

Add error reporting

Step 7

Add trace messages

Step 8

Compile and execute the DIP

Stop voice system screen

Stopping and starting the voice system

Stopping and starting the voice system

Stopping the voice system

stop_vs command

String instructions

striphdr command

structured query language

SubProging applications on channels

Sun Blade 150 platform

SWASR alarms and log messages

SWASR001 through SWASR008

SWASR011 through SWASR073

SWASR075 through SPASR091

Switch administration for ISDN

switch hook flash

switch interface administration

Switch interfaces screens

SWTTS alarms and log messages

synchronous communication

SYS alarms and log messages

System administration tours

system administrator

System communications software

System control screens

System description

System description - printable sections

System functionality

System monitoring

system parameters

System recovery plan

System software

tag image file format

Talkfile/phrase_id mapping

Talking to TSM scripts

TAS script instruction syntax

TAS script instructions

Tech Tours - printable sections

telephony board

telephony server

Telephony service states

Telephony support

Test the application again

Test the preliminary application

Testing a voice response application

Testing in a controlled environment

Testing in an uncontrolled environment

Testing platform hardware

Testing Text-to-Speech applications

Testing VoiceXML with TTS or NLSR

Text-to-Speech configuration screens

Text-to-Speech feature

Text-to-Speech in applications

Text-to-Speech script instructions

Text-to-Speech

The agent process

The dialer_conn process

The ivr_conn process

The ivr_supr process

The script and call progression

The sim_agt process

The trace command

The Vonetix interface

Third-party packages

THRESH alarms and log messages

THRESH001, THRESH002, THRESH003, THRESH004

tif2itif command

time-division multiplex

Timeslot management

Touch-tone and speech recognition

Touch-tone input for yes/no questions

Touchtone input used with spoken input

Touchtone not interpreted correctly

trace

trace

Tracing a service

Tracing a service

Tracing LAN activities

Transaction Assembler Script

Transaction state machine

Transaction State Machine package

Transaction State Machine process

transient process

Troubleshooting - printable sections

Troubleshooting database server disconnections

Troubleshooting guidelines

Troubleshooting intermittent LAN problems

Troubleshooting overview

Troubleshooting persistent server problems

Troubleshooting scripts

Troubleshooting speech server disconnections

troubleshooting

troubleshooting

TSM alarms and log messages

TSM scripts talking to DIPs

TTS alarms and log messages

Two B-Channel Transfer

Two B-Channel Transfer feature

Two B-Channel Transfer screens

Typical fax problems

UCID administration screen

Unassign speech recognition screens

Unassign TTS screens

unassign_permissions command

Universal Call ID Expansion feature

Universal Call ID package

UNIX commands failing or disk errors

UNIX operating system

Unpacking the migration tools

UpdateField external function

upgrade scenario

Usability testing

Use human factors and usability engineering resources

Use prerecorded speech

Use the tested and refined application in service

Use touch-tone input when speech recognition fails

User Datagram Protocol

Using a Data Interface Process

Using ASAI in a call center

Using both Text-to-Speech and prerecorded speech prompts and announcements

Using Call Classification Analysis

Using IVR agents

Using NLSR external functions in an IVR Designer application

Using NLSR in voice applications

Using NLSR with other features

Using rmdb to assess resource utilization

Using TAS script instructions

Using Text-to-Speech and prerecorded speech together

Using Text-to-Speech for prompts and announcements

Using the FAX Actions menu

Using the Intuity Response Application Programming Interface

Using troubleshooting tools

Using TTS and speech recognition languages with VoiceXML

Using uploadcdh with multiple systems and a single database

Using WholeWord and Natural Language Speech Recognition together

Utilities package

Validate a digit sequence entry

Validation Test Suite

Verifying the service packs

vfyLogMsg command

vi editor causes core dump

Viewing Avaya VXI log messages

Viewing licensed features

Viewing the Message Log report

virtual channel

Voice application basics

Voice capabilities

Voice coding instructions

Voice equipment screens

Voice file descriptors

Voice file positioning and speech headers

Voice input and output

Voice Operations

Voice output instructions

Voice over IP feature

Voice over IP package

Voice over IP screens

voice processing co-marketer

Voice response application uses

Voice response functionality

voice response output process

Voice response system versus an attendant

voice response unit

Voice services screens

voice system administration

Voice system not answering

VoiceXML audio file formats

VoiceXML feature

VoiceXML file locations

VoiceXML Interpreter package

VoiceXML logging

VOIP alarms and log messages

Vonetix package

VROP alarms and log messages

vsdisable command

vsenable command

vs_status command

VXMDI alarms and log messages

vxmlassign command

vxmldelete command

vxmldisplay command

Wait conditions

Wait-causing instructions

Web Administration and command-line equivalence

Web Administration entry screen

Web administration feature

Web Administration overview

Web Administration package

Web Administration screens

Web server administration

When to use explicit resource allocation

whole-word technology

WholeWord Recognition Base package

WholeWord speech recognition

WholeWord speech recognition accuracy

WholeWord speech recognition language packages

word spotting

Working with Script Builder Applications

Working with service packs

Writing the DIP

Writing the voice script

xferdip_off command

xferdip_on command

Yes/no question without barge-in

Yes/no questions

Yes/no questions with barge-in (WholeWord speech recognition)