Troubleshooting speech server disconnections

To investigate the problem when a speech proxy server is not responding:

1. Go to the Speech Server Status screen (Feature Packages > Speech Administration > Display Status > Display Speech Proxy Status > Speech Server Status) to check server status and settings.
2. Select the desired speech server from the list and click Submit.

   The system displays setting and status information for the server.

3. Verify that the correct ports, server name, and IP address are in use.

   If you have recorded the server name and IP address on the Avaya IR system Data Form, refer to it now.

4. If there are errors in the configuration of the server, take the following actions:
   1. Go to the appropriate proxy configuration screen and make the required corrections.

      To correct speech recognition configuration errors, go to the Change Speech Recognition Server screen (Feature Packages > Speech Administration > Administration > Speech Recognition Configuration > Change Speech Recognition > Change Speech Recognition Server).

      To correct text-to-speech configuration errors, go to the Change Text-to-Speech Server screen (Feature Packages > Speech Administration > Administration > Text-to-Speech Configuration > Change Text to Speech > Change Text-to-Speech Server).

   2. Return to the Speech Server Status screen to see if the server status is INSERV (in service).
5. If the server status is not INSERV, go to the Solaris operating system and execute the ping command to test the connection.
6. If the ping command fails, take the following actions:
   1. Check the /etc/hosts file to make sure that it has the correct IP address and name for the server.
   2. Verify that the LAN cables are correctly connected between the Avaya IR, the server, and the LAN hub (where applicable).
   3. Make sure that the voice response application is referring to the correct server.
   4. Contact your LAN administrator to determine whether there are problems with the server or with network connections.
7. If the /etc/hosts file is correct and no network problems exist, check license administration on the remote server to ensure that the maximum number of licenses has not been exceeded.
8. If the server remains disconnected, contact your Avaya technical support representative for assistance.

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