Assessing voice response applications
To assess voice response applications, check the ways that the application:
- Uses code, sub-applications, and channels
- Manages transactions between the caller and databases
- Manages host interactions
- Receives database records through the LAN
- Plays voice (coding algorithms, phrase length, quantity of speech data required)
Refer to Modifying voice applications for very basic information on resolving performance problems related to voice response applications.
