Preventative maintenance to do list
Daily system monitoring
- Make test calls to the numbers your customer use to see if your system is handling calls as it should
- Check the Display Equipment screen for cards or channels that are not in service (status of *oos)
- Check the Message Log Report for critical (C*) or major (**) errors
Periodic maintenance
- Schedule partial backups to run daily, or at least weekly
- Schedule full backups to run weekly, or at least monthly
- Back up voice response applications after revisions have been made to them
- Check cables on the back of the IR system for secure connections regularly
- Use the sysmon command to observe live operations as needed
