VROP014

Alarm level

Critical.

Description

VROP_TNG failed to access the speech file indicated during processing. Voice response applications requiring access to this file will be incomplete.

Repair procedure

To correct the problem:

1. Make sure that the voice response application refers to the correct speech file name.
2. Make sure that the required speech file exists and has the correct access permission.
3. If the application is correct in its references and the speech file is accessible, restore the speech file or files from backup files.
4. If the backup files are not available, recreate the speech file.
5. If the problem persists, reboot the system.

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