Recognizing symptoms of performance problems

Most performance-related problems become noticeable in one or more of the following ways:

• Users report poor response times to commands, speech breaks, or slow speech responses.
• Load-related messages and alarms appear in the Message Log Report screen.

  Typically, if load increases to the point where the system cannot serve voice processing requests in real time, alarms are logged. UNIX interprocess communication (IPC) message queues may also indicate that the system is nearing its load threshold.

Note:
You cannot monitor NMS cards separately. Look for NMS-related alarms and problems with call handling to determine if the NMS cards are overloaded.

• Traffic reports show an increase in hold times and in calls or trunks being blocked.

To spot performance problems early, monitor your Avaya IR system carefully. Make test calls and check the Message Log report every day. When alarms and messages appear, they help you to identify the cause of the problem. The type of alarm and the timing can provide valuable information.

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