Index

+ 1 2 3 4 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

administration

Administration commands

Administration commands for VoiceXML

Administration procedures

ADPCM

ADU

Advanced application development

advanced speech recognition

affiliate

Agent-to-agent transfer to a station via a consult transfer

Agent-to-agent transfer to a station via blind transfer

Agent-to-agent transfer via a VDN and blind transfer

Agent-to-agent transfer via a VDN and consult transfer

AGL

alarm

Alarm administration feature

Alarm administration screens

alarm log

Alarms and log messages

Alarms screen

ALERT

ALERT alarms and log messages

ALERT001 (AL_LVL_CHG)

ALERT002 (AL_RESET_STATS)

ALERT003 (AL_INVALID_THRESHOLD)

ALERT004 (AL_BAD_THRESH_RULES)

ALERT005 (AL_THRESHOLDS_CREATED)

ALERT006 (AL_THRESHOLDS_CHANGED)

ALERT007 (AL_ALERTER_CMD)

ALERT008 (AL_ACTIVE)

ALERT009 (AL_RETIRED)

ALERT010 (AL_RETIRE_ALARM)

ALERT012 (AL_THRESHDESC_READ)

ALERT013 (AL_ACTION_CMD)

ALERT014 (AL_DIAL_OUT)

ALERT015 (HIGH_TEMP_ALARM)

All ports BROKEN on speech server

Allocating Space

alphanumeric

American Standard Code for Information Interchange

analog

and

ANI

API

application administration

Application control

Application development

Application Dispatch (AD)

Application Dispatch tables

Application errors

Application examples

Application execution

Application framework

Application initialization

application installation

Application Management

Application organization

application script

application simulation

Application usability

application verification

Arguments

ASAI

ASAI Administration screen

ASAI administration screens

ASAI alarms and log messages

ASAI application design

ASAI application types

ASAI Parameters screen

ASAI versus the converse vector step

ASAI001 (A_LINKDWN_PL)

ASAI002 (A_LINKDWN_LL)

ASAI006 (A_LINKDWN_OK)

ASAI008 (A_DSCRIPT_TERM)

ASAI010 (A_LOGFAIL_WREST)

ASAI011 (A_LOGFAIL_NOSWR)

ASAI012 (A_LOGFAIL_EXACD)

ASAI013 (A_LOGFAIL_TRBSY)

ASAI015 (A_LOGFAIL_SWOVL)

ASAI016 (A_LOGFAIL_UNKNW)

ASAI017 (A_ENFAIL_VCBSY)

ASAI018 (A_ENFAIL_INITG)

ASAI019 (A_ENFAIL_NONEX)

ASAI020 (A_ENFAIL_SWLMT)

ASAI021 (A_ENFAIL_ARMON)

ASAI022 (A_ENFAIL_ACVCS)

ASAI023 (A_ENFAIL_SWOVL)

ASAI024 (A_ENFAIL_UNKNW)

ASG Security Login Administration screen

asg_adm command

ASI

ASR

Assessing external processes

Assessing system resources

Assessing voice response applications

Assign Card

Assign Card screen

assign card/channel command

Assign channels to equipment groups screen

assign eqpgrpname command

Assign ISDN-PRI E1 parameters screen

Assign ISDN-PRI E1 screen

Assign ISDN-PRI T1 parameters screen

Assign ISDN-PRI T1 screen

Assign Loop Start E1 parameters screen

Assign Loop Start E1 screen

Assign Loop Start T1 parameters screen

Assign Loop Start T1 screen

Assign number services screen

assign phone command

Assign phone number to channel screen

Assign R2 MFC E1 parameters screen

Assign R2 MFC E1 screen

assign service/startup command

Assign services to channels screen

Assign Speech Recognition Server screen

Assign Speech Recognition Type screen

Assign TBCT card parameters for trunks screen

Assign TBCT card parameters screen

Assign TBCT screen

Assign TBCT system parameters screen

Assign Text-to-Speech Server screen

Assign Text-to-Speech type screen

Assign Text-to-Speech voice screen

Assign VoIP Card screen

Assign Wink Start T1 parameters screen

Assign Wink Start T1 screen

Assigning a default voice for TTS

Assigning a digital interface protocol

Assigning a new voice to a TTS server with a speechify engine

Assigning a service to calling (ANI) and called (DNIS) numbers

Assigning a speech recognition type

Assigning a speech server

Assigning a TAS service to channels

Assigning a TTS server with a sapi engine

Assigning a TTS server with a speechify engine

Assigning a TTS type

Assigning a VoiceXML service to channels

Assigning a VoiceXML URI to calling (ANI) and called (DNIS) numbers

Assigning a VoiceXML URI to channels

Assigning ASAI parameters

Assigning channels to equipment groups

Assigning default backup parameters

Assigning phone numbers to services

Assigning services to channels

Assigning TBCT card parameters

Assigning TBCT system parameters

Assigning telephone numbers to channels

Assigning Web Administration privileges

Assigning WholeWord as a speech recognition type

assign_permissions command

asynchronous communication

asynchronous data unit

asynchronous event

asynchronous transmission

atoi

Australian English EBS formats

Auto startup via inittab

automatic call distributor

automatic number identification

autoreboot command

Available VoIP channels

Avaya IC Actions

Avaya Interaction Center applications

Avaya IR administration

Avaya IR documentation

Avaya IR system example

Avaya IR system-to-agent transfer via an ACD split

Avaya IVR Designer

Avaya IVR Designer documentation

Avaya maintenance support

Avaya PDS/IVR Integration overview

Avaya Predictive Dialing System applications

AVB alarms and log messages

AVB001 (AVB_COPYRIGHT)

AVB002 (AVB_PARSE_ERROR)

AVB003 (AVB_ERROR)

AVB004 (AVG_PLATFORM)

AVB005 (AVB_MISSINGURL)

AVB006 (AVB_EXCEPTION)

AVB007 (AVB_BADGRAMMAR)

AVB008 (AVB_BADINPUTRETURN)

AVB009 (AVB_BADRECORD)

AVB010 (AVB_BADPROMPT)

AVB011 (AVB_BADPROPERTY)

AVB012 (AVB_SEMANTICERROR)

AVB013 (AVB_LOG)

Avoiding common pitfalls with wait conditions

back up

Background information

background testing

Background: the decision

backing up an application

Backing up and restoring data

Backing up and restoring data overview

Backing up the system for the first time

backup

Backup and restore feature

Backup and Restore package

Backup and restore screens

Backup and restore screens overview

backup command

Backup file content screen

Backup guidelines

Backup history screen

Backup requirements

Backup Scheduling screen

barge-in

Barge-in and NLSR

Barge-in feature

Base packages

Basic application development

basic input/output system (BIOS)

Bilingual applications

Bilingual capabilities

Bilingual, multilingual, and non-US English applications

binary digit

binary synchronous communications

BIOS

BIST

bit

bits per second

BKRST alarms and log messages

BKRST001 (BKDONE)

BKRST002 (BKBADNFSMNT)

BKRST003 (BKBADDIR)

BKRST004 (BKCANCEL)

BKRST005 (BKWRITEFAIL)

blind transfer protocol

boot

boot code

bps

Brazilian Portuguese EBS formats

BRDG

BRDG alarms and log messages

BRDG001 (BRDG_MSGRCV)

BRDG002 (BRDG_MSGSND)

BRDG003 (BRDG_SYSTBL)

BRDG004 (BRDG_NOMEM)

BRDG005 (BRDG_NOCHAN)

BSC

Call Bridge Application package

call classification analysis

Call Classification Data Summary Report

Call Classification Data Summary report screen

Call data collection

Call Data Detail Report

Call Data Detail Report screen

call data handler process

Call Data Handling Reports screen

Call data reports feature

Call Data Summary Report

Call Data Summary Report screen

call flow

Call flow examples

Call functions feature

Call handling example

Call profile

Call progress functionality

Call progress on circuit-based connections

Call progress on packet-based configurations

call progress tones

Call to a VDN and abandoned after agent selection

Call to a VDN and abandoned in queue

Call to an agent via an ACD split

Call to an agent via VDNs with Call Prompting

Call Traffic Report

Call Traffic Report screen

Calls dropped at initial prompt

Calls not transferred properly

Calls to host dropped

Canadian French EBS formats

Cannot configure speech recognition

Cantonese Chinese EBS formats

Capacity adjusted for channel call load

Capacity adjusted: signaling group configuration

Capacity adjusted: switch settings

CAS

Castilian Spanish EBS formats

Categories of features

caution

CCA

ccarpt command

CCC

cddrpt command

CDH

CDH alarms and log messages

CDH Scheduling screen

CDH scheduling screens

CDH012 (CDH_UPL_FAILED

CDH015 (CDH_NO_PARM)

cdsrpt command

central office

central processing unit

CGEN

CGEN alarms and log messages

CGEN001 (UNEXPMSG)

CGEN002 (CGEN_SYSTBL)

CGEN003 (CGEN_NOMSGQ)

CGEN004 (CGEN_MSGRCV)

CGEN005 (CGEN_MSGSND)

CGEN011 (CGEN_TRFAIL)

CGEN012 (CGEN_TRERR)

CGEN013 (CGEN_SPFAIL)

CGEN015 (CGEN_T1FAIL)

CGEN016 (CGEN_T1ERR)

CGEN017 (CGEN_NOSAVE)

CGEN018 (CGEN_TRHWFAIL)

CGEN020 (CGEN_NOSERVE)

CGEN021 (CGEN_NOCHAN)

CGEN022 (CGEN_NORESTRICT)

CGEN023 (CGEN_DEFOWN)

CGEN024 (CGEN_EXECFAIL)

CGEN025 (CGEN_REGFORMAT)

CGEN026 (CGEN_NOIDLE)

CGEN029 (CGEN_CHANBUSY)

CGEN030 (CGEN_CHANSNORM)

CGEN031 (CGEN_SETGRP)

CGEN032 (CGEN_FORMAT)

CGEN035 (CGEN_LBOLT)

CGEN036 (CGEN_RTUINFO)

CGEN040 (CGEN_INVALID_CFG)

CGEN043 (CGEN_MIRROR_ERROR)

Change ASAI Channel screen

Change ASAI Domain screen

Change dialout parameters screen

Change ISDN-PRI E1 parameters screen

Change ISDN-PRI E1 screen

Change ISDN-PRI T1 parameters screen

Change ISDN-PRI T1 screen

Change Loop Start E1 parameters screen

Change Loop Start E1 screen

Change Loop Start T1 parameters screen

Change Loop Start T1 screen

Change Parameters

Change Parameters screen

Change R2 MFC E1 parameters screen

Change R2 MFC E1 screen

Change specific ASAI channel screen

Change specific ASAI domain screen

Change Speech Recognition Configuration screen

Change Speech Recognition Server screen

Change speech resource port state for server screen

Change speech resource port state for type and server screen

Change speech resource port state screen

Change Speech Resource State screen

Change speech server state for resource screen

Change Speech Server State screen

Change Speech State screen

Change TBCT card parameters screen

Change TBCT screen

Change TBCT system parameters screen

Change TBCT trunk assignments screen

Change Text-to-Speech Configuration screen

Change Text-to-Speech server screen

Change Text-to-Speech System Parameters screen

Change Text-to-Speech voice screen

Change VoIP Parameters for Card screen

Change VoIP parameters screen

Change Wink Start T1 parameters screen

Change Wink Start T1 screen

Changes in operations

Changes that may affect performance

Changing a speech recognition type

Changing a speech server

Changing a TTS server

Changing a TTS type

Changing an ASAI channel

Changing an ASAI domain

Changing destinations

Changing digital interface protocol parameters

Changing equipment states

Changing priority levels

Changing TBCT card parameters

Changing TBCT system parameters

Changing the default voice for TTS

Changing the dialout configuration

Changing the message destination

Changing the message priority

Changing the speech resource port state

Changing the speech resource state

Changing the speech server state

Changing the threshold period

Changing the TTS resource port state

Changing the TTS resource state

Changing the TTS server state

Changing threshold frequencies

Changing user permissions

Changing VoiceXML default event handling

Changing VoiceXML default properties

Changing VoiceXML properties and event handling

channel

channel associated signaling

channel bank

Channel management

Channel mapping

Channel mapping conventions

Channel mapping examples

Channel Services screen

Channels to Groups screen

Chantest using speech recognition

chantype

Check the status of ftalk or talk instructions

Checking cable connections

Checking card administration

Checking card and channel states

Checking communications

Checking CPU resources

Checking disk resources

Checking for errors

Checking for hard disk drive failures

Checking hardware

Checking JDBC operations

Checking LAN communications

Checking memory resources

Checking NMS card configuration

Checking Oracle object size limits

Checking system history

Checking the Display Equipment screen

Checking the Message Log Report

Checking the server connection

Checking the voice response application and system administration

Checking trouble tickets

Checking voice system status

checktf command

CHRIN alarms and log messages

CHRIN001 (CI_NORESET)

CHRIN002 (CI_ASAIOPEN)

CICS

circuit card upgrade

Circuit-based call answer

Circuit-based call termination

Circuit-based call transfer

Circuit-based operations

ckConfig command

clear to send

Closing trouble tickets

cluster controller

CMOS

CMOS RAM

CMS

code excited linear prediction

codetype command

Collect data during the test

Command line overview

Command-line administration

Comparison of recognition types

Compiling and installing applications

complementary metal oxide semiconductor RAM

Completing backups

Completing full backups

Completing partial backups

configuration

configuration management

Configuration rules

Configuration with maximum VoIP channels

Configuring a database DIP

Configuring Database CDH for a local Oracle database

Configuring DEFINITY or MultiVantage for VoIP

Configuring File CDH for a local Oracle database

Configuring File CDH for a local text file

Configuring File CDH for a remote database

Configuring for transfers

Configuring H.323 terminal connections for VoIP

Configuring H.323 trunk connections for VoIP

Configuring the integration software on Avaya IR

Configuring the integration software on the Dialer

Configuring the modem

Configuring the pre-installed software

Confirming digit entries with callers

connect and disconnect (C and D) tones

connected digits

Connected-digit recognition types

Connecting a Sun Blade 150 platform to the LAN

Connecting a Sun Fire 280R platform to the LAN

Connecting the platform to the LAN

Connecting the platform to the telephone network

Connection and communication problems

Connections and communications

Contacting support

Continue testing until the usability goals are accomplished

controller circuit card

Conventions for Language Implementations

Converse Data Return (conv_data)

Converse Vector Step routing applications

Converting applications that use libspp.so

Converting custom speech

Converting host interface screen capture files

copy phrase command

copying an application

coresidency

CPCI

CPE

CPN

CPT

CPU

crash

Creating a fax header

Creating a file list for a partial backup or restore

Creating an input file for tar_it

Creating custom variables

Creating IVR agents

Creating reports

Creating reports overview

Creating requests to the VOX server

Creating the template

CRM

cron job

croncdh

CSU

CTI

CTI applications

CTI configuration - edit screen

CTI DIP administration screen

CTI DIP administration screens

Current issues with the Avaya VoiceXML feature

Custom DIPs

Custom fax header screen

custom vocabulary

Customer Information Control System

Customer maintenance activities

Customer Relationship Management

CVS

data communications equipment

Data components

Data exchange functionality

Data exchange operations

Data gathering instructions

data interface process

Data manipulation instructions

Data storage

data terminal equipment

data terminal ready

database

Database access

Database CDH edit screen

DB alarms and log messages

DB003 (DB MSGRCV)

DB004 (DB_SQL_EX)

DB005 (DB_GENERIC)

DB006 (DB_PORT_IN_USE)

DB007 (DB_PORT_UNAVAIL)

DBC

DCE

DCP

debug

Debugging applications

decode command

decr

default

Default Backup Parameters screen

Default file extensions

default owner

Default ownership

Defining successful voice response applications

Defining the language file and directory

Defining the speech tables

Defining the TTS tables

defService command

Delayed resource allocation example

delbackup command

Delete Backup files screen

delete card/channel command

delete eqpgrp command

Delete operation

delete phone command

Delete Schedule screen

delete service/startup command

Deleting a backup file

Deleting a CDH schedule

Deleting fax jobs

Designing a voice response application

Detecting incorrect IP addresses (arp)

Detecting speech

Determining if a service pack is present

Determining the software release

Determining the transaction

Developing a voice response application

Developing language implementations and custom formats

Developing speech

diagnose

Diagram your application design

dial ahead

dial pulse recognition

dial through

Dial through and barge-in

dialed number identification service

Dialer Administration

Dialout Alarming feature

Dialout Configuration screen

dialout parameters

Digit input

digital

Digital Interfaces screen

Digital protocol - Loop Start feature

Digital protocol - PRI feature

Digital protocol - R2MFC feature

Digital protocol - Wink Start feature

DIMM

DIO

DIP

DIP alarms and log messages

DIP restart status screen

DIP start status screen

DIP status screens

DIP stop status screen

Disable ASAI Domain screen

disabled state

Disabling a network service

Disabling an ASAI domain

Disabling disk mirroring

Disabling unused network services

Disk mirroring feature

Disk Mirroring package

Disk performance

Display active alarms screen

Display ASAI channels screen

Display ASAI domains screen

Display Assignments

display assignments command

Display Assignments screen

display card command

display channel command

Display default parameters screen

Display dialout parameters screen

display dnis command

display eqpgrp/group command

Display equipment screen

display messages command

Display Parameters

Display Parameters screen

Display retired alarms screen

display services command

Display Speech Proxy Status screen

Display TBCT screen

display terminal

Display VoIP Parameters screen

Displaying a message explanation

Displaying active alarms

Displaying ASAI channel assignments

Displaying ASAI domains

Displaying assigned cards and protocols

Displaying Call Classification Data Summary reports

Displaying Call Data Detail reports

Displaying Call Data Summary reports

Displaying Call Traffic reports

Displaying data on NMS cards

Displaying data on VoIP cards

Displaying dialout configuration parameters

Displaying digital interface protocol parameters

Displaying equipment assignments

Displaying Fax reports

Displaying information about an ASG user

Displaying jobs in the fax queue

Displaying network statistics (netstat)

Displaying packet route (traceroute)

Displaying retired alarms

Displaying TBCT card parameters

Displaying the available backup files

Displaying the backup history

Displaying the current fax header

Displaying the default backup parameters

Displaying the speech resource status

Displaying the speech server status

Displaying the TTS resource status

Displaying the TTS server status

display_permissions command

div

DMA

DNIS

Document Type Definitions

Documentation

DoNotCall external function

download

DPR

DRAM

DSKMG alarms and log messages

DSKMG001 (DSKMSG_SYSFL)

DSKMG002 (DSKMSG_RSV)

DSP

DTE

DTR

dual tone multi-frequency

Dual Tone Multifrequency (DTMF) support

dynamic random access memory (DRAM)

E&M

echo cancellation

Echo cancellation feature

ECM

ECS

edExplain command

Editing speech

editor system

Effect of system state on system functions

Effective IR system monitoring

EIA

EIA interface

EISA

electrostatic discharge

EMI

EMS

emulator

Enable ASAI Domain screen

Enabled and disabled network services

Enabling a network service

Enabling an ASAI domain

Enabling fax for a digital protocol

Enabling logging levels

Enabling sendmail

encode command

End_softdisc external function

engine

enhanced basic speech

Enhanced Basic Speech formats

Enhanced Basic Speech package

Enhanced Serial Data Interface

Entering digit sequences

Enterprise Communications Server

equipment

equipment group

equipment state

Equipment state screen

Erase arguments in the ttdelim instruction

erase command

Error Correcting Mode

error message

errors

ESD

ESS

EST

Establishing and revising dialout parameters

Establishing platform user accounts

Establishing thresholds

Ethernet

event

Event and interrupt management

event counter

event message

event/action table

Excessive external processes

exec

Exec versus Subprog

Execing applications on channels

Execing TAS script applications

execu

Execute UNIX command failed

explain command

Explain messages screen

Explicit resource allocation

External modem requirements

FAX Actions

Fax Actions package

Fax Administration screen

Fax administration screens

FAX Loading and Printing window

Fax Report

Fax report screen

Fax text or file not found

Fax Transmission Control screen

FAX Transmission Control window

FCC

FDD

feature

Feature licensing screen

Feature-related instructions

Features

feature_tst script package

FEP

File sharing with Solaris Systems

file system

file transfer

filename

FinishedItem external function

firmware

fixLogFile command

Flow control instructions

FOOS

format

Formats

Four VoIP channels with three signaling groups

Four VoIP channels with two signaling groups

FTS

Full vs. partial backups

function key

functionality

Future plans: converged network operations

FXAUD alarms and log messages

FXAUD002 (NOT_INITSF)

FXMON alarms and messages

FXMON004 (NOT_INITSF)

FXMON011 (NOTFINDLOG)

FXMON035 (FXINITGROUPFAIL)

FXMON039 (FXRTUPROBLEM)

Gaining ownership of a channel

Gatekeeper

Gathering data on card operations

Gathering information on a problem

GEN

GEN alarms and log messages

GEN050 (LG_CHG_VALUE)

German EBS formats

getinput

getIRAPIparam, getIRAPIparamstr

Getting started with backups

Getting started with channel administration

Getting started with system monitoring

Getting the most out of Text-to-Speech

Goals for improving service

gone

goto

grammar

Greeting and prompting callers

GUI

Guidelines for administering VoIP

Guidelines for installing local Oracle

H.323 trunk configuration guidelines for VoIP

Handle_disc external function

hard disk drive (HDD)

Hardcoded DIPs

hardware

Hardware installation

Hardware installation scenarios

Hardware malfunctions and failures

Hardware repair

Hardware requirements

Hardware Resource Allocator

HDD

High Level Language Applications Programming Interface

HookflashLine external function

HOST

HOST alarms and messages

Host application planning and design

host computer

Host interaction problems

Host interface feature

Host sessions recover repeatedly

HOST001 (HOST_NORESP)

HOST002 (HOST_EXPSCR)

HOST003 (HOST_RESET)

HOST004 (HOST_FAILACT)

HOST005 (HOST_NOPOLL)

HOST006 (HOST_UNKNOWN)

HOST007 (HOST_WRITE)

HOST008 (HOST_OFFSYNC)

HOST009 (HOST_LOGIN)

HOST010 (HOST_DEFINE)

HOST011 (HOST_HELPER)

HOST012 (HOST_SESSION)

HOST013 (HOST_DOWN)

HOST014 (HOST_UP)

HOST015 (HOST_HIBERNATE)

HOST016 (HOST_BRDOPEN)

HOST017 (HOST_INRECOV)

HOST018 (HOST_OUTRECOV)

How voice response works

How WholeWord speech recognition works

Hungarian EBS formats

I/O

IBM

IC Integration feature

IC Integration functionality

IC Integration package

iCk or ICK

IDE

Identifying data to be transferred

Identifying possible causes of problems

Identifying the causes of problems

idle channel

idle code

IEEE

Ill-timed external processes

Implicit resource allocation

in-call fax

INADS

Incorrect system administration

incr

Increasing the loop count

IND$FILE

independent software vendor (ISV)

indexed table

Indonesian EBS formats

industry standard architecture

INIT

INIT alarms and log messages

INIT001 (INIT_NODBFILE)

INIT005 (INIT_CANT_SAVE)

INIT008 (INIT_AUTOCLEAN)

INIT009 (INIT_MANUALREN)

initialization

initialization and administration system (INADS)

input

Insert operation

INSERV

Inspecting the IR system platform

Install and Troubleshooting Guide

Installation

Installing a service pack

Installing and configuring the PDS Integration software

Installing database software

Installing individual packages

Installing JDBC drivers

Installing optional packages

Installing Oracle locally on the system

Installing packages

Installing system software

Installing telephony cards

Installing the Avaya IR R1.0 to Avaya IR R1.2 migration package

Installing the CONVERSANT to Avaya IR migration package

Installing the DB2 JDBC driver

Installing the hardware platform

Installing the Informix JDBC driver

Installing the integration software on Avaya IR

Installing the integration software on the Dialer

Installing the modem

Installing the NMS package

Installing the PDS Integration package

Installing the Sybase JDBC driver

Installing the system base software from CD

Installing the VoIP package

Integrated Services Digital Network (ISDN)

Integration objects

Intended audience

Interactive Response base system package

interface

Interpreting DTDs

Interpreting logs

Interpreting negative fax values

interrupt

interrupt request

Introduction to Siebel eBusiness Integration

Introduction to the Data Interface Process

Introduction to the IRAPI

Intuity Response Application Programming Interface

Investigating call handling problems

Investigating database problems

Investigating fax problems

Investigating operations problems

Investigating system process problems

IPC

IR System Data Form

IRAPI

IRAPI functions

IRAPI functions not available in this release

IRAPI man pages

IRAPI organization

IRAPI run-time architecture

IRAPI run-time services

irevmon

IRQ

ISA

ISV

ITU

IVR/PDS interface processes

Japanese EBS formats

JDBC

JDBC administration - edit screen

JDBC Administration - Main screen

JDBC administration screens

JDBC database interface feature

JDBC Integration package

jmp

Kbps

keyboard mapping

Keyword recognition types

LAN

Latin-American Spanish EBS formats

LDB

LED

Legal page

Library overview

library states

License acknowledgements

List Available Backup Files screen

ListCbackFmt external function

LOG

LOG alarms and log messages

LOG001 (LG_START_LOG)

LOG002 (LG_END_LOG)

LOG006 (LG_GL_INVALID_MSG)

LOG007 (LG_LOGDAEMON)

logCat command

logdaemon

logDstPri command

logEvent/logMsg command

logFmt command

Logger

Logging feature

Logging in an ASAI channel

Logging in as root

logging on/off

Logging out an ASAI channel

logical unit

LogIoStart external function

LogIoStop external function

logit command

Logout ASAI Channel screen

Making chantest support outcalling

Making test calls

Malay EBS formats

Managing database transactions

Managing DIPs and IRAPI processes

Managing external processes

Managing host interactions

Managing IR system performance

Managing logs

Mandarin Chinese EBS formats

MANOOS

MAPD

masked event

Maximum capacity across all channels

Maximum capacity: signaling group configuration

Maximum capacity: switch settings

Merging data and telephony networks

mesgrcv

mesgsnd

Message administration feature

Message administration menu screen

Message Administration screen

Message administration screens

Message format

Message Log Report screen

Message priority screen

Message queues

Messages cut off

metadevice

MHz

Migrating applications

Migrating between Avaya IR platforms

Migrating data

Migrating from a CONVERSANT platform to an Avaya IR 1.2 platform

Migrating from Avaya IR R1.0 to Avaya IR R1.2 on the same box

Migrating host screen files

Migrating IVR Designer applications

Migrating Script Builder applications

Migrating Script Builder applications that use the vesp_dip.t external function

Miscellaneous instructions

mkheader command

MMR

Modified Modified READ

Modify a touch-tone-only application to include spoken input

Modify Messages Log Report screen

Modifying external processes

Modifying voice response applications

Modifying VoiceXML configuration data

MoFlashBlind external function

Monitoring Ethernet packets

Monitoring live operations

MS-DOS

msec

msgadm command

MTC

MTC alarms and log messages

MTC002 (MTC_STATE_EVENT)

MTC003 (MTC_STATE_ALARM)

MTC004 (MTC_DIAG_START)

MTC005 (MTC_DIAG_PASS)

MTC006 (MTC_DIAG_FAIL)

MTC007 (MTC_REQ_FAIL)

MTC009 (MTC_LOAD_FAIL)

MTC017 (MTC_RESPAWN)

mul

multifrequency

Multilingual applications

multithreaded application

Naming Conventions

nap

Natural Language Speech Recognition (NLSR)

Natural Language Speech Recognition (NLSR) feature

NCP

Network interface instructions

Network port usage

Network services

Disabling a network service

Disabling unused network services

Enabled and disabled network services

Enabling a network service

Enabling sendmail

Network services in the inetd.conf file

Network services in the services file

Network services in the inetd.conf file

Network services in the services file

New handling of trouble tickets

NFS

NIC

NMS

NMS alarms and log messages

nms command

NMS package

NMS001 (NMS_INTERNAL_ERROR)

NMS002 (NMS_GENERIC_ERROR)

NMS003 (NMS_OBJECT_FAIL)

NMS004 (NMS_API_FAIL)

NMS005 (NMS_TRUNK_EVENT)

NMS007 (NMS_BOARD_CONFIG)

nmsboards command

NMVT

No DTMF tones (WINK protocol)

No response for application with host interface

not

NRZ

Number services selection screen

nwitime

Observe callers during testing

Obtaining a service pack

Obtaining release notes

Obtaining the PDS Integration package

OEM

Offer a user guide

Offer caller training

one-way mirror

OOC fax

Open Speech Server

Opening trouble tickets

Operating system description

option

Optional packages

Options for display messages command

ORACLE

OSS

Overloading

Overview of CONVERSANT to Avaya IR migration

Overview of developing language implementations

Overview of installation process

Overview of migration between platforms

Overview of migration on the same box

Overview of migration phase

Overview of post-migration phase

Overview of pre-migration phase

Overview of system operations

Overview of Vesp_dip

Overview of Vesp_dip functions

P&C

P2: Display VoIP Assignments screen

Pace the application

Packages

Packet-based (VoIP) operations

Packet-based call answer

Packet-based call termination

Packet-based call transfer

panic dialout

Parameter tuning procedure

partial backup

Partial Backup screen

payload

PBX

PCB

PCI

PCI slotting rules

PCM

PDS Integration feature

PDS Integration package

PDS/IVR Integration scenarios

PDS/IVR Integration Worksheet

Performance and system tuning for IRAPI applications

Performance management guidelines

Performing a full backup

Performing a partial backup

Performing preventative maintenance

Performing queries and updates

Performing root cause failure analysis

peripheral (device)

peripheral component interconnect

permanent process

Phone number - channel assignment screen

phoneme

phrase

phrase filtering

Phrase list file for EBS

Physically isolating the LAN

Pinging server connections

pkgadd command

pkginfo command

pkgrm command

Plan for disabled callers

Planning a voice response application

Planning the voice script

Platform management

platform migration

Platform requirements

Poor audio quality on VoIP calls

port

Port count parameters

Possible malfunctions and errors

Post-migration phase

Pre-installed software packages

Pre-migration phase

Pre-migration scanning tool (scanit)

Preface

Preparing for configuring the pre-installed software

Preparing for software installation

Preparing for system restoration

Preparing to stop the voice system

Preventative maintenance to do list

PRI

PRI script instructions

Primary Rate Interface

Print collections of help topics

Print documents

Printing a fax

private branch exchange

Procedure for administering VoIP

Process initialization

Process termination

processor

PROFILE_SIZE

Programming the VOX server for IC Integration

Provisioning feature channels

PROXY alarms and log messages

proxy server

Proxy Text-to-Speech

Proxy Text-to-Speech package

PROXY001 (PX_BROKEN_SOCKET)

PROXY002 (PX_SERVER_FILE_ERROR)

PROXY003 (PX_SYS_MUTEX_FAILURE)

PROXY004 (PSYS_VSYS_QKEY_ERROR)

PROXY005 (PX_MAINT_STATE_CHANGE)

PROXY006 (PX_SYS_THREAD_ERROR)

PROXY007 (PX_SERVER_OOS)

PROXY008 (PX_SEND_FAILURE)

PROXY009 (PX_UNRECOGNIZED_MESSAGE)

PROXY010 (PX_ALL_SRV_PORTS_OOS)

PROXY011 (PX_GENERAL_FAILURE)

PROXY012 (PX_RTU_FAILURE)

PROXY013 (PX_SRV_TIMEOUT)

PTTS status display screen

pulse code modulation

RAM

ReadField external function

Real Time Conferencing Protocol

Real-time Transport Protocol

Rebooting the system

RECOG

RECOG alarms and log messages

RECOG001 (RECOG_MSGRCV)

RECOG002 (MSG_SEND)

RECOG004 (RECOG_GRAMERR)

Recognition confirmation

Recognition DIPs

Recognition Events

Recognition functions

Recognition parameters

recognition type

recognizer

Recognizing caller speech

Recognizing symptoms of performance problems

Recognizing WholeWord speech input

Reducing and rescheduling processes

Reducing the load

Refine the preliminary application based on usability goals

ReleaseLine external function

Relinquishing ownership of a channel

Remote access for maintenance

Remote access vs. other types of access

remote database

Remote databases

remove command

Remove destination screen

Remove threshold screen

Removing a failed hard disk drive

Removing a message destination

Removing a message threshold

Removing an ASG user

Removing and restoring cards

REN

renumber command

Renumber Voice Channels screen

Renumbering voice channels

Replacing a failed hard disk drive

Report screens

Report voice system status screen

reports administration

Reports screens overview

Required documents for hardware installation

Requirements for IVR services

Requirements for successful operations

Requirements to print documents

Resource allocation

Resource management

Resource Management Strategies

Resources for LAN troubleshooting

Restore file list screen

Restore from NFS Mount Directory screen

Restore screen

Restoring BROKEN NMS and VoIP cards

Restoring cards and channels

Restoring data

Restoring FOOS cards and channels

Restoring MANOOS cards and channels

Restoring NETOOS cards and channels

Restoring the configuration

Restoring the system

Restoring the system from full backup

Restoring the system if both hard disk drives fail

Restricting administration permissions

Retire alarms screen

retireAlarms command

Retiring alarms

Return Code

Returning files to the original version

reuse

Reviewing fax repair procedures

Reviewing the Display Equipment screen

RFS

RFU

RLT

RM tunable parameters

ROM

RTP

RTS

RTUquery command

Rules for integrating with IC applications

Run-time services

Runaway and system-intensive processes

Running scanit

Running the conversion utility

Sample DIP

Sample external function

Sample H.323 trunk configurations

Sample IRAPI script with speech recognition

Sample script -- TAS script language

Sample script using data gathering instructions

Sample script using flow control instructions

Sample script using network interface instructions

Sample script using voice coding instructions

Sample script using voice output Instructions

Sample scripts using data manipulation instructions

Sample voice response transaction

Saving the configuration

say

SBC

Scheduling and maintaining backups

Scheduling backups

Scheduling full backups

Scheduling partial backups

sched_croncdh command

Scripting with the PDS/IVR Integration

SDN

Securing access to the system

Securing the network

Security

Adding an ASG user

Adding users

Administering ASG

Administering users

ASG Security Login Administration screen

Changing user permissions

Disabling a network service

Disabling unused network services

Enabled and disabled network services

Enabling a network service

Enabling sendmail

Logging in as root

Network services in the inetd.conf file

Network services in the services file

Physically isolating the LAN

Removing an ASG user

Restricting administration permissions

Securing access to the system

Securing the network

Security overview

System recovery plan

Using a firewall

Security overview

Select operation

Selecting a speech development method

sendmail

Disabling unused network services

Enabling sendmail

SendMessage external function

Separate touchtone and speech recognition applications

service

Service creation environment feature

Service Creation package

Service registration files

Set restore directory screen

SetCallback external function

setftalk

setIRAPIparam, setIRAPIparamstr

SetNotifyFld external function

setparam

setstring

Setting Lookahead Interflow (LAI)

Setting Node Names

Setting the caching parameter

Setting the maximum size of the log file

Setting the Universal Call ID Network Node ID

Setting the web administration email address

Setting up a CDH schedule

Setting up an input file for scanit

Setting up and administering a Siebel Client for CTI

Setting up call transfer

Setting up features

Setting up pre-installed software

Setting up Siebel

Setting up signaling groups

Setting up stations

Setting up the LAN to auto-detect

Setting up user accounts

Setting VoiceXML speech recognition timeout properties

setttfl

Setup Backup Schedule screen

Setup CDH Schedule screen

Setup Default Backup Parameters screen

setvdu

Set_early_hu external function

Set_Softdisc external function

shared database table

SID

Siebel eBusiness applications

SIMMs

single inline memory modules

single-threaded application

SIT

sleep

SLIP

Slovak EBS formats

small computer system interface

SNA

SNMP

SNMP Agent User and Administration Guide

software

Software packages installed from CD

software upgrade

soft_disc command

soft_szr command

Solaris system event monitoring

Solving performance problems

source system

Specialized applications

Specifying charset for Proxy Text-to-Speech

Specifying files to scan

Specifying group members and supplementary service protocol

Specifying Oracle memory usage

Speech

Speech administration screens

Speech applications

speech command

Speech delayed or cut off

Speech development tools and features

Speech proxy administration screen

Speech Proxy package

speech recognition

Speech recognition configuration screen

speech recognition engine

Speech recognition not available as resource

Speech recognition not working

Speech Recognition package

Speech recognition script instructions

Speech resource bad or non-configured

Speech resource status display screen

Speech resource status screen

Speech response delayed

Speech server status screen

Speech server status server screen

speech space

Speech string matching failures

Speech-flushing instructions

Speech-oriented commands

SpeechWorks ASR packages

SpeechWorks TTS package

SPIP

Spoken input for yes/no questions

SQL

Standard WholeWord speech recognition types

Start voice system screen

Starting point: separate data and telephony networks

Starting the voice system

Starting the Web Administration interface

Starting, stopping, restarting, and testing a DIP

start_vs command

state database replicas

Step 1: Define data to be passed between the DIP and the TSM script

Step 2: Initialize the DIP to the system

Step 3: Send and receive messages

Step 4: Implement the application-specific processing

Step 5: Define and add logger errors

Step 6: Add error reporting

Step 7: Add trace messages

Step 8: Compile and execute the DIP

Stop voice system screen

Stopping and starting the voice system

Stopping the voice system

Stopping voice system services

Streamlined business operations

string

String instructions

strlen

structured query language

submirror

subprog

SubProging applications on channels

Sun Blade 150 back panel

Sun Blade 150 features

Sun Blade 150 front panel

Sun Blade 150 platform

Sun Fire 280R back panel

Sun Fire 280R features

Sun Fire 280R front panel

Sun Fire 280R platform

Sun Fire 280R status and control panel

Sun VTS

Supported database software

SUT

switch

switch hook

switch hook flash

switch interface administration

Switch interfaces screens

switch network

Switches

synchronous communication

SYS

SYS alarms and log messages

SYS001-SYS157

sysgen

sysmon command

System administration

System administration tours

system administrator

System and LAN capacity

System communications software

Tactics for solving performance problems

tag image file format

talk

talkfile

Talkfile/phrase_id mapping

Talking to TSM scripts

talkoff

talkresume

target system

TAS

TAS script instructions

tas command

TAS script instruction syntax

TAS script instructions

TCC

TDM

Telephony card requirements

telephony server

Telephony service states

Telephony support

Terminating processes

Test the application again

Test the preliminary application

Testing a voice response application

Testing in a controlled environment

Testing in an uncontrolled environment

Testing LAN communications

Testing platform hardware

Testing Text-to-Speech applications

Testing VoiceXML with TTS or NLSR

Text-to-Speech

Text-to-Speech configuration screen

Text-to-Speech feature

Text-to-Speech in applications

Text-to-Speech script instructions

The dialer_conn process

The ivr_conn process

The ivr_supr process

The public switched telephone network (PSTN)

The script and call progression

The sim_agt process

The trace command

The Vonetix interface

ThickNet

ThinNet

Third-party documentation

Third-party packages

Third-party product documentation

THRESH alarms and log messages

THRESH001 (THRESH_INFO)

THRESH002 [THRESH_MINOR]

THRESH003 [THRESH_MAJOR]

THRESH004 [THRESH_CRITICAL]

Threshold period screen

tic

tif2itif command

TIFF

time-division multiplex

Touch-tone and speech recognition

Touch-tone input for yes/no questions

Touchtone input used with spoken input

Touchtone not interpreted correctly

trace

TRACE alarms and log messages

trace command

TRACE001 (TRACE_GEN)

Tracing LAN activities

Transaction Assembler Script

Transaction state machine

Transaction State Machine package

Transaction State Machine process

transfer

Transferring data with the tar_it utility

Transferring VoIP station calls with VoiceXML

transient process

trarpt command

troubleshooting

Troubleshooting based on observations

Troubleshooting database server disconnections

Troubleshooting intermittent LAN problems

Troubleshooting overview

Troubleshooting persistent server problems

Troubleshooting procedure

Troubleshooting scripts

Troubleshooting speech server disconnections

Troubleshooting support

trunk

truss

TSM

TSM alarms and log messages

TSM scripts talking to DIPs

TSM002 (TSM_LOADSCR)

TSM003 (SPBUSY)

TSM004 (TSM_SPUNAVAIL)

TSM008 (TSM_RTU_BUSY)

TSM009 (NO_RTU)

TSM010 (TSM_QFLUSH)

TSM012 (TSM_NOEXTFUNC)

TSO

TTS

TTS alarms and log messages

TTS006 (TTS_CONNFAIL)

TTS007 (TTS_STATECHARGED)

TTS008 (TTS_NORESOURCE)

TTS009 (TTS_MGRFAIL)

TTS010 (TTS_ADDFAIL)

tttime

Two B Channel Transfer screen

Two B-Channel Transfer

Two B-Channel Transfer feature

Two VoIP channels with one signaling group

Types of DIPs

Typical causes of LAN problems

Typical causes of performance problems

Typical fax problems

UCID

UDP

UK English EBS format

Unassign ASAI Channel screen

Unassign ASAI Domain screen

Unassign Card screen

Unassign channels from groups screen

Unassign phone number from a channel screen

Unassign TBCT screen

Unassign VoIP Card screen

Unassigning a digital interface protocol

Unassigning a service from a channel

Unassigning a service from calling and called numbers

Unassigning a speech recognition type

Unassigning a speech server

Unassigning a telephone number from a channel

Unassigning a TTS server

Unassigning a TTS type

Unassigning a VoIP Card

Unassigning an ASAI channel

Unassigning an ASAI domain

Unassigning channels from equipment groups

Unassigning services from channels

Unassigning TBCT

unassign_permissions command

Uniform Resource Identifier

Universal Call ID administration screen

Universal Call ID Expansion feature

Universal Call ID package

UNIX alarms and log messages

UNIX commands failing or disk errors

UNIX operating system

UNIX shell

UNIX001 (UNIX_NOTICE)

UNIX002 (UNIX_WARNING)

UNIX003 (UNIX_TROUBLE)

UNIX004 (UNIX_CRITICAL)

UNIX005 (UNIX_INFO)

UNIX006 (UNIX_ERROR)

Unnecessary external processes

Unsupported features of the VoiceXML 2.0 specification

Update operation

UpdateField external function

upgrade scenario

Upgrades and migrations

Upgrading the installation on the same Sun Blade 150 platform

URI

US English EBS formats

usability

Usability testing

Use flowcharts

Use human factors and usability engineering resources

Use OPSR4 for NLSR

Use outlines

Use prerecorded speech

Use the tested and refined application in service

Use touch-tone input when speech recognition fails

User Datagram Protocol

Using a Data Interface Process

Using a firewall

Using ASAI in a call center

Using both Text-to-Speech and prerecorded speech prompts and announcements

Using Call Classification Analysis

Using commands

Using IR system events

Using irCall

Using IVR agents

Using NLSR external functions in an IVR Designer application

Using NLSR in voice applications

Using NLSR with other features

Using other Cleo utilities

Using rmdb to assess resource utilization

Using Sun diagnostic tests

Using TAS script instructions

Using Text-to-Speech and prerecorded speech together

Using Text-to-Speech for prompts and announcements

Using the tag

Using the FAX Actions menu

Using the Intuity Response Application Programming Interface

Using the Vesp_dip functions

Using the VoiceXML <object> element interface

Using the VoiceXML maxtime attribute with the tag

Using the VoiceXML session.connection.call_tag variable

Using TTS and speech recognition languages with VoiceXML

Using uploadcdh with multiple systems

Using VoiceXML

Using WholeWord and Natural Language Speech Recognition together

USOC

UUI

UVL

Validate a digit sequence entry

Validation Test Suite

vctime

VDC

VDN

Verifying the service pack

Vesp_dip

Vesp_dip and the VOX server

Vesp_dip return codes

vfyLogMsg command

vi editor

vi editor causes core dump

View backup content for directory screen

View Backup File Content screen

Viewing backup file content

Viewing licensed features

Viewing log messages

Viewing system operations live

Viewing the Message Log report

virtual channel

Voice application basics

Voice capabilities

voice channel

Voice coding instructions

Voice equipment screens

Voice file descriptors

Voice file positioning and speech headers

Voice input and output

Voice Operations

Voice output instructions

Voice over IP feature

Voice over IP package

Voice over IP screen

voice processing co-marketer

Voice response application uses

Voice response applications

Voice response functionality

voice response output process

Voice response system versus an attendant

voice response unit

Voice services

voice system administration

Voice system control

Voice system not answering

VoiceXML

VoiceXML audio file formats

VoiceXML database operations

VoiceXML feature

VoiceXML file locations

VoiceXML Interpreter package

VoiceXML logging

VoiceXML Web server must handle non-persistent connections

VoiceXML-called TAS applications cannot use speech recognition

VOIP alarms and log messages

voip command

VoIP Parameters Display screen

VoIP screens

VOIP001 (VOIP_ENABLED_CALL_PROC)

VOIP002 (VOIP_DISABLED_CALL_PROC)

VOIP003 (VOIP_CONFIG_ERROR)

VOIP004 (VOIP_NETWORK_ERROR)

VOIP005 (VOIP_REMOTE_ERROR)

VOIP006 (VOIP_MEDIA_ERROR)

VOIP007 (VOIP_OAM_ERROR)

VOIP008 (VOIP_SIGNAL_ERROR)

VOIP009 (VOIP CALL_ERROR)

VOIP010 (VOIP_CALL_FORCE_CLEARED)

Vonetix package

VPC

VROP

VROP alarms and log messages

VROP011 (VROP_NBUFS]

VROP014 (VROP_FSFAIL)

VROP018 (VROP_MALLOC)

VRU

Wait-causing instructions

warning

Web Administration entry screen

Web administration feature

Web Administration menu

Web Administration package

Web Administration screens

When to install a service pack

When to use explicit resource allocation

whole-word technology

WholeWord Recognition Base package

WholeWord speech recognition

WholeWord speech recognition accuracy

WholeWord Speech Recognition feature

WholeWord speech recognition language packages

Why an Avaya IR system?

wink signal

Wink Start screens

With Avaya IR: merged data and telephony networks

word

word spotting

Workflows

Working with Script Builder applications

Working with service packs

Writing external functions

Writing the DIP

Writing the voice script

Yes/no question without barge-in

Yes/no questions

Yes/no questions with barge-in (WholeWord speech recognition)