Speech
The IR system provides information to callers through recorded or generated speech. For successful operations:
- Recorded speech must exist, be of acceptable quality, and be accessible to voice response applications.
- Generated speech must be constructed properly by the Proxy Text-to-Speech feature and the voice response application.
- Recorded speech must be transferred from a server, so that the application can play it for the caller.
Communcations between the IR system and the server or host must be adequate to deliver speech in a timely manner.
