Contents

 
Expand Preface
Expand Security overview
Expand System description
Expand Installation
Expand Administration
Expand Maintenance
Expand Troubleshooting
Expand Application development
Collapse Tech Tours
     Collapse Avaya IR system example
          Expand Background: the decision
          Expand Merging data and telephony networks
          Collapse Changes in operations
                Streamlined business operations
               Collapse New handling of trouble tickets
                     Opening trouble tickets
                     Checking trouble tickets
                     Closing trouble tickets
               Expand Administering the Avaya IR system
                Benefits
     Expand System administration tours
Expand Migration
Expand Alarms and log messages
Expand Glossaries
Expand Print documents
 Index