Contents

 
Expand Preface
Expand Security overview
Expand System description
Expand Installation
Expand Administration
Expand Maintenance
Collapse Troubleshooting
     Expand Troubleshooting overview
     Expand Troubleshooting procedure
     Collapse Troubleshooting based on observations
          Collapse Investigating operations problems
               Collapse Investigating call handling problems
                     Voice system not answering
                    Collapse Calls dropped
                          Calls dropped at initial prompt
                          All calls dropped
                     Calls not transferred properly
                     No DTMF tones (WINK protocol)
                     Poor audio quality on VoIP calls
                     Touchtone not interpreted correctly
               Expand Investigating fax problems
               Expand Host interaction problems
               Expand Speech delayed or cut off
               Expand Speech recognition not working
               Expand Speech not playing
               Expand Investigating system process problems
               Expand Investigating database problems
          Expand Checking communications
          Expand Checking hardware
Expand Application development
Expand Tech Tours
Expand Migration
Expand Alarms and log messages
Expand Glossaries
Expand Print documents
 Index