Creating a Custom Announcement Set

Create a custom announcement set so you can use it as a base for changing your system's announcements. This step allows you to keep the standard announcement sets in their original state so you that can use them again if necessary.

 

If you are thinking about upgrading your system in the future, consider the following: If you customize the standard (or terse) set rather than create a custom announcement set, you lose all customization during the upgrade. Custom announcements from your original system are not automatically moved to and activated in the upgraded system. In fact, the old custom announcement set might not make sense in the context of the new features. Standard fragments that you re-recorded are moved to the new system and placed in the appropriate announcements. You need to contact your account executive or technical support representative to discuss the impact of potential upgrades before you customize your announcements.

You create a custom announcement set in two steps:

• Adding an Announcement Set Name
• Copying an Announcement Set

You can change the announcements and fragments as desired, after you create an announcement set but before you activate it.

Adding an Announcement Set Name

The first step in creating a custom announcement set is to give the announcement set a name.

To add an announcement set name:

 

1. Log in to the Communicatioin Manager Messaging web page.
2. Under Messaging Administration, select Announcement Sets. The name can contain up to 14 alphanumeric characters.


 

Tip: You can first list announcement set names to see what names are already in use. See Listing Announcement Sets for more information.

The system displays the Announcement Sets page, with the name of the new announcement set listed.

3. Click Add Set. Provide a name for the new announcement set in the text box.
4. Click Add Set. The system adds the new set to the list of existing sets.
5. Continue with Copying an Announcement Set or administrating the announcement set.

Listing Announcement Sets

List announcement sets to determine:

• The names that are in use for announcement sets
• Whether you added or removed an announcement set successfully
• The sets that are available for copying

To display a list of existing announcement sets:

 

1. Log in to the Communicatioin Manager Messaging web page.
2. Under Messaging Administration, select Announcement Sets.
3. The Announcements Sets page displays the list of existing sets.

Copying an Announcement Set

After you add a name for a new announcement set, you must copy the announcements and fragments of an existing set to the new announcement set.

To copy an announcement set:

 

1. Log in to the Communicatioin Manager Messaging web page.
2. Under Messaging Administration, select Announcement Copy.

The system displays the Copy Announcements or Fragments page .

3. This page provides you a mechanism to copy announcements or fragements from one announcement set to another announcement set.
4. Select the announcement in the From Announcement Set drop-down menu. The system displays announcements and fragments available in that set.
5. Select an Announcement and/or Voice Fragments. At a time you can select one from.
6. Click Copy Announcement. If you have selected a Fragment, click Copy Fragment.
7. Select the Announcement Set to which you want to transfer the announcement or fragment.
8. Enter the Announcement ID.
9. Click Copy.

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