Message Manager Administration

Overview of Message Manager Administration

This section explains how to administer the messaging subscribers for Message Manager. Topics include:

• Enabling Subscribers for Message Manager
• Troubleshooting Message Manager

Before You Continue

Before you use this section, verify that:

• Message Manager is installed and administered on your client workstation.
• All necessary LAN installation and configuration is complete.

See Also

For additional information about Message Manager, see:

• Information in the Message Manager concepts and features section about:
• Capabilities and Benefits of Message Manager
• Requirements to Run Message Manager
• Messaging Enhancements
• Planning Considerations
• The user's guide or administrator's guide for your release of Message Manager

Enabling Subscribers for Message Manager

Now that the platform is administered to handle the Message Manager application, you must give subscribers access to Message Manager. There are two ways in which you can enable subscribers for Message Manager:

• On an individual (subscriber-by-subscriber) basis
• By defining a Class of Service (COS)

If you have a large number of subscribers to administer, defining or revising a COS is more efficient than enabling each subscriber individually.

Note: The following tasks contain instructions that relate only to the one or two fields on a particular screen that are part of Message Manager administration. See Subscriber Administration for complete field descriptions.

Enabling Message Manager on an Individual Basis

To administer an individual subscriber for Message Manager:

1. Log in to the Communication Manager Messaging web page.
2. Under Messaging Administration, select Subscriber Management.
3. If you know the extension number,enter it in the Add or Edit text box. Or else, click the Manage button for Local Subscribers.

The system displays the Manage Local Subscribers page.

3. Select the subscriber to be edited and click the Edit/Delete the Selected Subscriber button. The system displays the Edit Local Subscriber page.
4. Enter y in the fields labeled:

MCAPI Access?
MCAPI Message Transfer?




Security Risk! Allowing MCAPI and trusted server access increases the possibility for toll fraud. See System Security for more information.

5. Set the Voice Mail Message Maximum Length: to 1200 seconds.
6. Set the Call Answer Message Maximum Length: to 1200 seconds.
7. Set the Mailbox Size Maximum: to at least 12000 seconds.
8. Click Save.

 

Enabling Message Manager by Defining a COs

To administer predefined groups of subscribers for Message Manager:

 

1. Log in to the Communication Manager Messaging web page.
2. Under Messaging Administration, select Classes-of-Service page.

   The system displays the Manage Classes-of-Service page.

3. Select the class-of-service that you want to edit.
3. Enter y in the fields labeled:

IMAPI Access?
IMAPI Message Transfer?




Security Risk! Allowing IMAPI and trusted server access increase the possibility for toll fraud. See System Security for more information.

4. Set the Voice Mail Message Maximum Length: to 1200 seconds.
6. Set the Call Answer Message Maximum Length: to 1200 seconds.
7. Set the Mailbox Size Maximum: to at least 12000 seconds.
8. Click Save.

 

Troubleshooting Message Manager

This section suggests remedies for some commonly encountered problems. Additional troubleshooting advice is included in the Message Manager online Help and the Message Manager Administration manual.

Note: After installation, unless otherwise specified by contract, the customer is responsible for maintaining the TCP/IP addresses and for administration on the messaging system. Avaya service technicians dispatched for messaging system installation and maintenance are not allowed to troubleshoot the customer LAN unless specified by contract.