Accessing the Product
ID
The product ID identifies both
the messaging software and the Communication Manager server. You must have the product
ID when you are contacting your remote maintenance service center.
To access the product ID:
- At the SAT command line prompt, type logoff to logout of the SAT command line
interface
- At the Linux prompt, type productid and press Enter. The system displays a list of installed products.
- Verify that the server product ID, messaging product ID, and the RMB product IDs are
displayed.
Important - If the IDs are not displayed, you must reinstall the system.
Starting
the Messaging Software (Voice System)
To start the messaging software:
The system displays data indicating processes
are starting. The system displays the following message when the
startup is complete:
Startup of the Voice System is complete.
If the voice messaging system has been stopped in order to Administer Switch link, you can restart the voice messaging system by clicking Start Messaging link on the left hand panel.s
Restarting
the Messaging System
To restart the messaging system:
- Log in to the Communication Manager Messaging. The Messaging Administration window displays.
- On the left hand panel, under Utlities, click Start Messaging. The page displays the status of the voice messaging system.
Stopping
the Messaging Software (Voice System)
|
Stop the voice system only when it is absolutely necessary.
When the voice system is stopped, callers to messaging hear a fast
busy signal, and callers who are sent to messaging coverage hear
ringing with no answer. |
To stop the messaging software:
- On the left hand panel of the Messaging Administration window, click Stop Messaging.
The system displays the following message when the
voice system has stopped:
The Voice System has completely stopped, use the "Start Voice System"
choice from the System Control menu to restart the Voice System.
|
Note: When the
voice system is stopped, a user cannot access messaging administration screens. Messaging Administration still appears
as an option on the Global Administration menu, but you cannot
select this option. To view messaging command prompt screens,
you must restart the voice system. |
Shutting
Down the System
To shut down the system:
- Login in to the Communication Manager System Management Interface web page
The system displays the Communication Manager System Management Interface web page .
- On the Administration menu, click Server (Maintenance).
- Select Shutdown Server under Servers.
The system displays the Shutdown This Server
screen.
- Click on the Delayed Shutdown radio button to wait for messaging subscribers to logoff or Immediate to shutdown immediately.
- Leave the Restart system after shutdown option blank. Select
Shutdown even if this is the active server since this is the
only server for messaging.
- Click the Shutdown button.
The system responds by shutting down the system.
Checking
the Restart Causes
|
Note: Avaya recommends
that you restart the messaging system at least once every
90 days. The restart refreshes Linux resources and keeps applications
running reliably.
|
The Communication Manager server system keeps track of the system restarts.
Use this log to determine when to perform the next restart.
To check the restarts:
- Log in in to the Communication Manager System Management Interface web page
The system displays the Communication Manager System Management Interface web page.
- Click Server (Maintenance) from the Administration menu.
- Select:
Communication Manager Restart log
on the Select Logs page under Diagnostics.
- Click View Log button.
The system displays the View System Logs page.
- Check the information on the screen for the
best date to reboot the system.
- If you need to reboot the system, continue
with Performing a System Restart.
Performing a System Restart
|
Note: Avaya recommends
that you restart the messaging system at least once every
90 days. The restart refreshes LINUX resources and keeps applications
running reliably.
|
|
You cannot restart your system if a backup is running.
|
To perform a restart:
- Log in to the Communication Manager System Management Interface.
The system displays the Communication Manager System Management Interface web page.
- Click Server (Maintenance) under the Administration menu.
- Select Shutdown Server under Server.
The system displays the Shutdown This Server
screen.
- Click on the Delayed radio button to wait for messaging subscribers to logoff or Immediate to shutdown immediately.
- Select the Restart system After shutdown option blank. Select
Shutdown even if this is the active server since this is the
only server for messaging.
- Click the Shutdown button.
The system responds by shutting down the system and then restarts.
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