This overview contains a variety
of topics that relate to initial and ongoing administration of Communication Manager Messaging.
Topics include:
Administrative
Interfaces
The system provides four interfaces
for accessing and administering messaging features. These interfaces
are:
- Telephone User Interface
- The Communication Manager Messaging server browser interface
The browser interface can be used from any location with access to
the internal LAN or the Internet. This interface might be Internet
Explorer 6.0 SP 1. Some of the initial administration is a must before administering the Communication Manager Messaging server. Therefore, the system administrator might use the Communication Manager server browser
interface to backup or restore messaging data, check system status,
and check alarms.
From the Communication Manager server brower interface, the administrator also accesses
the web administration pages, from which a large number
of tasks can be performed, including administering IMIA, checking
channel status, and accessing logs. Through the messaging web
pages, the system administrator can:
- View information, enter information, access
menus, or select available system options.
- Access online system Help and field Help
for data entry fields in the window.
Note: Services technicians can bypass
the LAN and access the Administrative Web Interface
by using a direct connection from their laptop to the Communication Manager server services
port. For details on how to access the Communication Manager server, see Administering Communication Manager servers to work with Communication Manager Messaging .
CM Messaging release 5.2 does not support command line interface or the Avaya Site Administrator (ASA) to administer the messaging features. |
Administration from the Telephone
Interface
The system administrator performs some administrative
tasks by using the telephone, including recording:
- Subscribers' names. This task is optional.
Customers can record their own names.
- Networked machine names. For information on
networking, see�Digital Networking Administration.
- Automated attendant menus and options.
The voiced menu options that callers hear
are actually personal greetings that the customer records for the
Automated Attendant's extension. The Multiple Personal Greetings feature
can also be used to provide different menus and options for different
types of callers. For an overview of the Automated Attendant features,
see Automated Attendants and Bulletin Boards.
- Bulletin Board announcements.
As with Automated Attendants, the system administrator
records Bulletin Board messages. For more information and procedures,
see� Automated Attendants and
Bulletin Boards: What Is a Bulletin Board.
- Announcement fragments and announcements.
An announcement fragment is a recorded voice
segment, and an announcement is a set of rules for determining when
a specific fragment is to be played. For more information, see Customizing
Announcements.
Administration from Messaging Web Interface screens
CM Messaging is pre-configured with default settings such that an administrator does not need to manually configure a setting to be the default setting.
The legend on the Messaging Administration Web page lists the web page links. The Legend is divided in sections as per the functionality provided by each web page. For example, all administrative related web pages are listed under the Messaging Administration heading.
See Messaging Administration Screens for a detailed description of how to
use these screens.
System Logins
You can create user logins associated to a specific user profile available in Communication Manager depending upon the web pages a user must access. For example, a user whom you have assigned a user profile associated to CM Messaging pages can only access CM Messaging web pages.
Among the types of login accounts that you can create, you can associate the custom login account to a user-based profile of your choice. A custom login account can be associated to only one user-profile.
To create user logins, vist the Communication Manager System Management Interface web page. On the Administration menu, click Server (Maintenance). On the Security list, click Administrator Accounts.
Some of the logins that provide varying
levels of access to the features and capabilities of the messaging system. This layered login approach provides a means to limit access
to certain features.
Non Privileged Administrator
The voice mail (vm) login permits:
- Administration of the messaging software
through the messaging administration screens
- Access to selected maintenance logs
Privileged Administrator
The system administrator (sa) login permits:
- Administration of all the messaging features through both the Communication Manager server browser interface and the messaging administration
screen
- Access to selected maintenance logs
CM Messaging Access only
This login account provides choices to select the voice mail (vm) login or the system administrator (sa) login type.
Craft Login
The services craft login permits:
- Administration of all the messaging system
and systemwide features through both the Communication Manager server browser interface and
the messaging administration screens
- Access to all maintenance logs
|
Note: The craft
login is reserved for services personnel. |
Administrative Access by
More Than One Person
A system allows more than one person to perform
the same function on the same screen, for example, adding a customer
to the Voice Messaging database. However, when two people
happen to be editing the same profile, only the changes made by the
person who saves the screen last are written to the hard disk. The other
changes are lost. Together, the Communication Manager server and messaging can have up
to 49 different login accounts.
Help
Help is available at three levels:
- When you are using a computer or terminal,
Help can be activated for any window, screen, or field. Use the Help
and Choices keys for the purpose of obtaining assistance:
- The Help key provides general system information,
navigation suggestions, and data entry overviews.
- The Choices key is active when the cursor
is in a field, window, or screen and provides specific information
for the field, window, or screen.
- Help can be obtained from the messaging documentation set. This set of documents contains detailed administrative
and diagnostic procedures.
- When you are using a telephone, Help can
be obtained by calling the remote services center, which is open 365
days a year.
Internet Messaging Administration
The system administrator can administer the operation of Internet Messaging through a World Wide Web browser interface. Where possible, default values or a list of selections are provided. However, some fields require that an entry be made, after which the system will operate properly. For additional information on Internet Messaging, see Overview of Activating Internet Messaging.
