Communication Manager Messaging provides several tools and utilities that are available
to enhance the system administration environment including:
INTUITY AUDIX Expert System
Since 1987, AT&T's, and now Avaya's, Services organization has
used artificial intelligence technology in the form of expert system
tools, in conjunction with its human technicians, to provide its customers
with first-rate maintenance support. Your messaging software is supported by the
INTUITY Audix Expert System, which is a computer system that facilitates
solving problems in a given field or application by drawing inference
from a knowledge base developed from real-life experiences. The Expert
System works in the background by collecting data from a remote location.
It is not an interactive tool.
For more information on how this Expert system works, see INTUITY
AUDIX Expert System.
Backup
and Restore
The Communication Manager server backs up messaging data to a
remote FTP server by using its FTP software. In the event of a system
failure, the information stored on this remote FTP server is used to
restore the system back to an operational state.
There are two types of backups, Scheduled Backup
and Backup Now.
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Note: A Backup Now
cannot run during a Scheduled Backup. A scheduled backup cannot
run during a Backup Now.
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Scheduled Backup
The messaging system can regularly and automatically
back up information critical to its operation. This kind of backup is
called a Scheduled Backup. The administrator
defines exactly when the backup occurs and what data is backed up by
using the Communication Manager server backup administration web pages. In the event of a system
failure, some voice messages could be lost from the time of the last
backup.
Backup Now
In addition to the information saved during
the scheduled backups, an administrator can manually copy information
from the messaging system to the FTP server for security and recovery
purposes at any time. This is called a Backup
Now.
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Note: Establish a
regular, rigorous backup schedule based on the quality of service
you plan to provide to your subscribers.
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Avaya recommends performing a Backup Now at
all of the following times:
- After making major system changes
- After entering new subscribers
- When experiencing system problems to avoid
losing information entered since the last unattended backup
Related Backup and Restore Information
For details on using these capabilities, see the online Help system
available from the Server (Maintenance) Web page or the maintenance documentation on the Communication Manager documentation that can be downloaded from Avaya Support Site.
