This overview contains a variety
of topics that relate to initial and ongoing administration of INTUITY
AUDIX.
Topics include:
Administrative
Interfaces
The system provides four interfaces
for accessing and administering INTUITY AUDIX features. These interfaces
are:
- A telephone
- The AUDIX command line
interface, which you access through telnet over the internal LAN or
the Internet
- Avaya Site Administration (ASA)
Avaya Site Administration (ASA) provides a graphical user interface
(GUI) for some of the most common tasks of INTUITY AUDIX, like adding
subscribers. ASA is also a method by which to access the INTUITY AUDIX
administration command line.
- The S8300 browser interface
The browser interface can be used from any location with access to
the internal LAN or the Internet. This interface might be Internet
Explorer or NetScape. Some S8300 tasks also involve the INTUITY AUDIX
system. Therefore, the system administrator might use the S8300 browser
interface to backup or restore INTUITY AUDIX data, check system status,
and check alarms.
From the S8300 brower interface, the administrator also accesses
the INTUITY AUDIX web administration pages, from which a large number
of tasks can be performed, including administering IMIA, checking
channel status, and accessing logs. Through the INTUITY AUDIX web
pages, the system administrator can:
- View information, enter information, access
menus, or select available system options.
- Access online system Help and field Help
for data entry fields in the window.
| Note: Services technicians can bypass
the LAN and access the AUDIX command line or browser interfaces
by using a direct connection from their laptop to the S8300 services
port. For details on how to access the S8300 Media Server, see Welcome
to the S8300 Media Server and Media Gateway, 555-234-200. |
Administration from the Telephone
Interface
The system administrator performs some administrative
tasks by using the telephone, including recording:
- Subscribers' names. This task is optional.
Customers can record their own names.
- Networked machine names. For information on
networking, see�Digital Networking Administration.
- Automated attendant menus and options.
The voiced menu options that callers hear
are actually personal greetings that the customer records for the
Automated Attendant's extension. The Multiple Personal Greetings feature
can also be used to provide different menus and options for different
types of callers. For an overview of the Automated Attendant features,
see Automated Attendants and Bulletin Boards.
- Bulletin Board announcements.
As with Automated Attendants, the system administrator
records Bulletin Board messages. For more information and procedures,
see� Automated Attendants and
Bulletin Boards: What Is a Bulletin Board.
- Announcement fragments and announcements.
An announcement fragment is a recorded voice
segment, and an announcement is a set of rules for determining when
a specific fragment is to be played. For more information, see Customizing
Announcements.
Administration from AUDIX Screens
The system administrator administers most aspects
of INTUITY AUDIX messaging by using the AUDIX Command Prompt screen.
When the system administrator first accesses the AUDIX Command Prompt
screen, a blank screen is displayed. From this screen, the customer
enters commands that cause the system to display other screens, such
as the Machine Profile, Subscriber, and Class of Service screens. These
screens allow the system administrator to enter or view information
or to select available system options.
Each screen has a name, which is part of the
command that is used to display that screen. As with the browser interface,
online Help and field Help for data entry fields are available.
See INTUITY
AUDIX Administration Screens for a detailed description of how to
use these screens.
Services
Remote Access
Technicians can also access a system remotely
through the maintenance modem on one of the S8300's USB ports.
For more information, see Welcome to the S8300
Media Server and G700 Media Gateway, 555-234-200.
System Logins
There are three logins that provide varying
levels of access to the features and capabilities of the INTUITY AUDIX
system. This layered login approach provides a means to limit access
to certain features.
VM Login
The voice mail (vm) login permits:
- Administration of the INTUITY AUDIX system
through the AUDIX administration screens
- Access to selected maintenance logs
SA Login
The system administrator (sa) login permits:
- Administration of all the INTUITY AUDIX systemwide
features through both the S8300 browser interface and the AUDIX administration
screens
- Access to selected maintenance logs
Craft Login
The services craft login permits:
- Administration of all the INTUITY AUDIX system
and systemwide features through both the S8300 browser interface and
the AUDIX administration screens
- Access to all maintenance logs
|
Note: The craft
login is reserved for services personnel.
|
Administrative Access by
More Than One Person
A system allows more than one person to perform
the same function on the same screen, for example, adding a customer
to the INTUITY AUDIX Voice Messaging database. However, when two people
happen to be editing the same profile, only the changes made by the
person who saves the screen last are written to the hard disk. The other
changes are lost. Together, the S8300 and INTUITY AUDIX can have up
to 49 different login accounts.
Help
Help is available at three levels:
- When you are using a computer or terminal,
Help can be activated for any window, screen, or field. Use the Help
and Choices keys for the purpose of obtaining assistance:
- The Help key provides general system information,
navigation suggestions, and data entry overviews.
- The Choices key is active when the cursor
is in a field, window, or screen and provides specific information
for the field, window, or screen.
- Help can be obtained from the INTUITY AUDIX
documentation set. This set of documents contains detailed administrative
and diagnostic procedures.
- When you are using a telephone, Help can
be obtained by calling the remote services center, which is open 365
days a year.
