INTUITY AUDIX is a messaging platform that integrates voice, text messages, and attachments into
a single system and offers subscribers enhanced flexibility to manage
messages from their telephones or personal computers.
A few basic overview topics include:
What Is
a Message in a INTUITY AUDIX System?
With the INTUITY AUDIX system, a
message is not limited to voice components. A message can now contain
the following media type components:
- Voice
- Text (created through
INTUITY Message Manager)
- File attachment (a software
file, such as a spreadsheet or word processing file)
For example, a sales manager might
want to inform the distributed sales force of a new compensation plan.
The details of the compensation plan are in the form of a text message
created in INTUITY Message Manager. By using INTUITY AUDIX, the sales
manager can send a message that consists of both voice and text components.
The voice component of the message might be, "This message is going
to all members of the Northeast Sales region. Congratulations on your
excellent results last year. As of January 1, the compensation plan
for new product sales will be changed. Please print the attached text
message for detailed information." The text component of the message
would then be used to specify the details.
When a message is sent, the INTUITY
AUDIX system adds descriptive information to the message consisting
of the following information:
- Header
The header consists of
the time and date of delivery, the type of message, and a listing
of all message components. The system automatically creates a header
for each message sent. If a message is addressed to more than one
recipient, the system creates a header for each recipient.
- Message Body
The message body consists
of the caller's spoken message or a voiced rendering of a text message,
if using Text-to-Speech. In the case of a nondeliverable message,
the message body consists of a standard system message.
What Is
a Mailbox?
A mailbox is a storage area on a
computer disk for messages, personal greetings, and mailing lists. All
INTUITY AUDIX subscribers automatically receive a mailbox when they
are administered on the system. Mailboxes are divided into two sections,
the incoming mailbox and the outgoing mailbox.
Each subscriber accesses his or
her mailbox through a private password. After a subscriber logs in,
the system voices the name of the subscriber (if recorded) and reports
the number of new messages received (if any).
Incoming Mailbox
The incoming section of a mailbox
receives messages from other subscribers, the INTUITY AUDIX system,
and callers redirected to the mailbox because no one answered the telephone.
The subscriber can save, delete, reply to, forward, and in other ways
manipulate these messages.
A subscriber's incoming messages
fall into three categories:
- New
A message and header the
subscriber has not yet listened to. The Message Waiting Indicator
(MWI) on the subscriber's telephone turns on when a new message is
present and turns off after the subscriber has listened to it.
- Unopened
A message whose header
has been listened to, but not the message itself. The MWI does not
stay on for this type of message.
- Old
A message the subscriber
has listened to but has not deleted.
Outgoing Mailbox
The outgoing section of a mailbox
stores the messages that a subscriber creates, sends, or forwards. In
most cases, these messages remain in the outgoing section until they
are delivered. Outgoing messages are of the following types (listed
in the default order in which subscribers review outgoing messages).
The system administrator can change this order, if desired.
- Files
Messages that subscribers
create and save in the outgoing section of a mailbox. Later they can
access these messages to modify, address and send again, or delete.
- Undelivered
Messages that have not
yet been sent (for example, those scheduled for delivery at a future
time or date). Subscribers can review, change, or cancel messages
and their addresses at any time before delivery.
- Nondeliverable
Messages that the system
could not deliver. The system attempts to deliver a message up to
10 times (or the administered number of times) and then places the
message in this category. Usually this indicates that the intended
recipient's incoming mailbox is full, that the recipient's system
cannot recognize or accept a message component, or that there were transmission problems (for
example, with an AMIS analog line).
Messages defined as "nondeliverable"
can be rescheduled for delivery with a new address, or altered to
allow forwarding, if needed.
- Delivered
Message headers that identify
either messages delivered but not yet listened to or messages that
contain components that could not be delivered. The latter type of
message header is an Incomplete Delivery header. For example,
if a message contains more than the allowable components (voice, text,
and file attachments), the additional components are not delivered,
and the message header indicates that a component was not delivered.
- Accessed
Message headers that identify
messages that have been listened to. A message is considered accessed
even if only the header has been listened to.
Telephone
Access
All message components can be manipulated
from the telephone. The basic nature of the telephone interface remains
the same, regardless of the component media type. Normally, messages
are created, addressed, delivered, received, and replied to or forwarded.
The following table shows how these actions are implemented when messages
are accessed through the telephone.
Table: Message Manipulation
from the Telephone Interface
|
Action
|
Component
|
|
|
Voice
|
Text (created with Message Manager)
|
File Attachment
|
|
Create?
|
Yes
|
No
|
No
|
|
Address?
|
Yes
|
N/A
|
N/A
|
|
Receive?
|
- Hear Message header
- Hear voice
|
- Hear message header
- Hear voiced rendering
of message (requires Text-to-Speech)
|
|
|
Reply/Forward?
|
Yes
|
Yes
(can also include a voice annotation)
|
Yes
(can also include a voice annotation)
|
In summary, you can create voice
messages with a telephone, but you cannot create text
messages and file attachments with a telephone. When retrieving messages,
you can listen to voice and text messages. To print messages, you must
use Message Manager.
PC Access
through Message Manager
INTUITY Message Manager is a software
application that runs on a Windows-based PC and connects with the INTUITY
AUDIX messaging system through a TCP/IP LAN. The program uses a graphical
interface to enable subscribers to view a list of their messages on
their personal computers. Subscribers can choose messages in any order
and, by selecting icons with a mouse, perform all messaging
tasks—everything that can be done with a telephone keypad—and more.
Message Manager can be used to create
and send text and voice messages to subscribers on
the same INTUITY AUDIX system or to networked and administered remote
INTUITY AUDIX systems. Additionally, with Message Manager, you can attach
binary files to messages or receive and open binary files.
See Overview of Message
Manager Administration for a complete overview of INTUITY Message
Manager.
