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| Process |
Procedure to Use |
|---|---|
| Set system Fax options. |
|
| Specifying Fax Dial
Strings. |
|
| Enabling FAX Messaging
by Defining a Class of Service(COS). |
|
| Notify subscribers
of Fax capability. |
|
| Maintenance and Administration. |
Performing Preventive Maintenance and Administration procedures |
To enable the INTUITY AUDIX system to use Fax Messaging:
enter
command: prompt, enter change system-parameters fax-options.
The system displays the System-Parameters FAX screen.
Fax
Enabled? field, type y.
Note: Fax is the default name of the Fax
server and cannot be changed. |
Fax Deliveries to the Specified
Dial should be (allowed/denied) field, type allowed
or denied, whichever is appropriate.For more information about the values in this field and about allowing or denying numbers, see Specifying Fax Dial Strings.
The cursor returns to the command line, and the system displays the following message:
A Fax dial string specifies the digits at the beginning of a telephone number. The Fax dial strings administered on the system determine which telephone numbers subscribers can use when addressing or printing Faxes. To display a list of all the Fax dial strings currently entered in the system:
enter
command: prompt, enter list fax-dial-strings. The system displays the List Fax Allowed Dial Strings screen or the List Fax Denied Dial Strings screen.
The system adds the word
Allowed or Denied to the screen title as an indication of whether
you entered allowed or denied in the Fax Deliveries
to All the Specified Dial Strings Are Allowed/Denied: field
on the System-Parameters FAX screen.
If you specified allowed, then the List Fax Allowed Dial Strings screen lists all the dial strings that subscribers can use when addressing or printing Faxes.
If you specified denied, then the List Fax Denied Dial Strings screen lists the dial strings that subscribers are not allowed to use when addressing or printing Faxes.
Note:If you specified denied and no
dial strings are listed, then subscribers can address Faxes to any
telephone number. |
The cursor returns to the command line, and the system displays the following message:
A Fax dial string specifies the
digits at the beginning of a telephone number. The system allows up
to 200 Fax dial strings. You have three choices for controlling telephone
numbers to which outgoing Faxes can be sent or printed.
To allow subscribers to send or print Faxes to:
For example, 901157 is a dial string that consists of:
enter
command: prompt, enter add fax-dial-string nnnn,
where nnnn is the dial string to be added. The dial string
can contain up to 31 digits, and the digits can be from 0 through
9. Spaces, star (*), or pound (#) are not allowed. The system displays the Fax-Dial-String screen and then displays the Fax dial string to be added.
If you specified allowed on the System-Parameters FAX screen, then the Fax-Dial-String screen specifies that the dial string will be allowed, which means that subscribers can use the specified dial string when addressing or printing Faxes.
If you specified denied on the System-Parameters FAX screen, then the Fax-Dial-String screen specifies that the dial string will be denied, which means that subscribers cannot use the specified dial string when addressing or printing Faxes.
The cursor returns to the command line, and the system displays the following message:
As the needs of subscribers change,
you can remove dial strings that were previously allowed or denied.
Also, before you can change the allowed or denied setting
in the Fax Deliveries to All the Specified Dial Strings Are Allowed/Denied:
field on the System-Parameters FAX screen,
you must remove all existing Fax dial strings. To remove one or all
Fax dial strings:
enter
command: prompt, enter remove fax-dial-string nnnnn
to remove a specific dial string, where nnnnn is the specific
dial string to be removed. Or, to remove all dial strings that are
currently administered, enter remove fax-dial-string all.The system displays the Remove Fax-Dial-String screen and displays the Fax dial string to be removed.
The cursor returns to the command line, and the system displays the following message:
Fax capabilities can be administered:
This section tells you how to perform these three tasks.
Once you have administered FAX Messaging on the Avaya INTUITY platform, you are ready to enable your subscribers so that they can use this feature.
| Note: If you change an individual subscriber's COS, you remove any association between the subscriber and any other class of service. Therefore, if you have administered or are planning to administer a special COS for FAX Messaging, do not use this procedure. Instead, follow the procedure Enabling FAX Messaging by Defining a COS. |
To enable a subscriber for FAX Messaging:
enter command: prompt, enter change subscriber name/number where name/number
is the name or telephone extension of the subscriber you want
to administer.Fax?
field (under PERMISSIONS) and type y in the field. Voice Mail Message Maximum Length:
field, enter the larger number of the following two choices:
Call Answer Message Maximum Length:
field, enter a value of at least 1200 seconds. Mailbox Size: field, enter
the larger number of the following two choices:
Voice Mail Message Maximum Length you entered in Step
5 (for example, if the value just entered was 1400 seconds,
set Mailbox Size: to 2800 seconds) The cursor returns to the command line, and
the system displays the following message:
enter command: prompt. | Note: Enabling a subscriber for FAX Messaging has no effect unless FAX Messaging is enabled for the Avaya INTUITY platform. |
To enable FAX Messaging for a class of service (COS)
enter command: prompt,
enter change cos cos-number where cos-number is the
unique COS number you want to administer. Fax Creation?
field under PERMISSIONS and type y in the
field.Voice Mail Message Maximum Length:
field, enter a value of at least 1200 seconds.Call Answer Message Maximum Length:
field, enter a value of least 1200 seconds.Mailbox Size: field, enter
a value of least 4800 seconds.The cursor returns to the command line, and the system displays the following message:
enter command: prompt. | Note: Enabling a class of service for FAX Messaging has no effect unless FAX Messaging is enabled on the Avaya INTUITY platform. |
Subscribers who receive a large number of Faxes can have a separate, secondary extension dedicated to incoming Fax calls. Voice messages cannot be recorded at this extension, nor can other subscribers address messages to it.
To administer a secondary Fax extension on the system, you set up a second, Fax-dedicated extension for a subscriber's mailbox. The subscriber then has two extensions and one mailbox. The primary extension is administered for Call Answer, Personal Greetings, and other voice mail services. The secondary Fax extension provides only a brief greeting that reveals the subscriber's name and invites the caller to leave a Fax.
To administer a secondary Fax extension:
enter command: prompt,
enter change subscriber name/number where name/number
is the name or main telephone extension (not the secondary extension
number) of the subscriber you want to administer.
Secondary
Ext: field and type the number of the subscriber's secondary
Fax extension.| Note: This number must have the same number of digits as the primary extension. |
The cursor returns to the command line, and the system displays the following message:
enter command: prompt. Guaranteed Fax provides coverage for busy or out-of-service Fax print destination machines, such as a stand-alone Fax machine or a Fax modem on a PC. If the Fax print destination machine is unavailable, Guaranteed Fax redirects the Fax to a mailbox for temporary storage. This Guaranteed Fax mailbox is set to autoprint back to the originally called Fax print destination machine.
The interaction of the Fax print destination machine's extension and the Guaranteed Fax mailbox requires periodic monitoring. There are several considerations that you need to take into account when implementing and maintaining this mailbox:
Guaranteed Fax is typically administered as a secondary extension, but it can also be administered as an ordinary subscriber. Each method has its advantages. In either case, the Fax endpoint is set up on the switch for call coverage to AUDIX so that, if the Fax print destination machine is busy, an incoming Fax is directed to the AUDIX mailbox.
When Guaranteed Fax is administered as a secondary Fax extension, the mailbox is treated as a printer. Voice, file attachments, and e-mail components of an incoming call are ignored. The Fax data is recorded and the Fax print destination machine is tried repeatedly until the Fax can be delivered. No other messaging features are available on a secondary Fax extension. See Administering Guaranteed Fax as a Secondary Extension for procedural information.
When Guaranteed Fax is administered as an ordinary subscriber, the Fax print destination machine is treated as an INTUITY AUDIX extension. Avaya INTUITY messaging can be used with this number exactly as it can be used for any INTUITY AUDIX subscriber. For example, a Fax can be sent directly to the Fax print destination machine's extension as a message to an INTUITY AUDIX extension. On the other hand, voice messages sent to this mailbox (perhaps as attachments to forwarded Fax messages) remain in the mailbox and use a portion of the total mailbox size. You must manually delete such messages. See Administering Guaranteed Fax as a Avaya INTUITY Subscriber for procedural information.
To administer a Fax endpoint as a secondary Fax extension:
enter command: prompt,
enter add subscriber number where number is the
phantom extension on the switch (supplied by your switch administrator
in Step 1).
To administer a Fax endpoint as an INTUITY AUDIX subscriber:
enter command: prompt,
enter add subscriber number where number is the
extension of the Fax print destination machine.
The system displays the Subscriber Class of Service Parameters screen, page 2.
Retention Times field, enter
a value of 3 or 4 days. Keep this value low to avoid accumulating
undeleted messages. However, you must also consider what the longest
period of time is that the destination Fax machine will go unattended,
for example, over a 4-day holiday weekend.Call Answer Message Maximum Length:
field, enter 1200 seconds.Mailbox Size field, enter
a minimum value of 5000 seconds.The cursor returns to the command line, and the system displays the following message:
enter command: prompt.The specific steps for administering Message Manager for FAX Messaging are detailed in the Message Manager section. However, for FAX Messaging to run on Message Manager, you must:
Once FAX Messaging is set up, subscribers
need information about how to create and address Fax messages. You can
cut and paste this information into a message to your users or add it
to an internal Web site.
You can create a Fax message by accessing your INTUITY AUDIX mailbox from a Fax machine and then scanning the document you want to Fax:
You can forward a Fax message from your AUDIX mailbox. You can get the Fax into your mailbox either by sending a Fax to your AUDIX mailbox from a Fax machine or by receiving a Fax from someone else.
When addressing a Fax message in Message Manager 4.6 or
later, verify that the Fax number has a prefix that is a trunk access
code, usually 9, and has the suffix @Fax. For example, if the number
you are Faxing is 011-4122-734-2803, then enter 901141227342803@Fax.
See Examples of Fax Addressing in Message
Manager for more examples of how to address a Fax message for specific
call types in Message Manager 4.6 or later.
To create a Fax message in Message Manager 4.6 or later:
The Message Manager program opens and creates a new message with a Fax component.
Performing ongoing administration and preventive maintenance is the key to problem-free system operation. It is important to establish a regular schedule for maintenance tasks. Performing regular administration and maintenance identifies problems that could otherwise be compounded.
This section addresses the following information:
| Note: The alarms and warnings for the FAX Messaging feature are documented in Alarms and Events. |
Check the status line at the top of the AUDIX
Administration screen at least once a day. The system warns you of potential
administrative problems by displaying an administrative alert message
(Alarms: A) on this line when it logs an administration
event. If you observe such a message, access the Administrator's Log screen to view current messages and a description for each event. Some
of these events, such as full subscriber mailboxes and undeliverable
messages, directly affect Fax processing.
When you see Alarms: A on the AUDIX
Administration status line, view the Administrator's Log screen:
enter
command: prompt, enter display administrators-log
Application:
field to specify INTUITY AUDIX FAX Messaging events and press F3 (Enter)
to display the events.Application: field.
These events are also given in Alarms and
Events. enter command: prompt. The alarm log contains descriptions of all significant problems detected by the system. The alarm log contains active alarms and resolved alarms (that is, alarms that were corrected either automatically or by repair procedures). The alarm log needs to be checked on a regular basis.
To view alarms related to FAX Messaging in the Avaya INTUITY platform alarm log, see Alarms and Events.
Alarm
Type: field, select active or resolved.Major,
Minor, and/or Warning.Start Date: field.Time: field. | Note: If no time is specified, the time starts from the beginning of the day, indicated as 00:00, for the specified date. If only the time is specified, the start date is the current day. For resolved alarms, the date specifies when the alarms were resolved. |
Application: field to specify INTUITY AUDIX FAX
Messaging alarms.Several routine maintenance tasks are required to ensure smooth operation of Guaranteed Fax, including:
When you administer a Fax machine for guaranteed Fax, ensure that someone is responsible for the operation of the machine. Have that person check the Fax machine daily to ensure that it is not:
The mailbox size for a guaranteed Fax machine must be sufficient to temporarily store a potentially large number of Fax files. Some guaranteed Fax mailboxes might need adjustments, especially during the first few weeks of Fax operation.
To size the guaranteed Fax mailbox, note each time that an administrator's alarm advises you that a mailbox assigned to the guaranteed Fax machine is full. If this happens frequently, increase the size of the mailbox as follows:
enter
command: prompt, enter change subscriber name/number,
where name/number is the name or telephone extension of the
subscriber that you would like to administer. The system displays the Subscriber Class of Service Parameters screen, page 2.
Mailbox Size (seconds), Maximum field and enter a larger value.The cursor returns to the command line, and the system displays the following message:
enter command: prompt. You can manually check usage for this mailbox
by examining the value in the Mailbox Space Used field
on the Subscriber Daily Traffic screen. This task is described in Monitoring
Usage of Mailbox Space.
The system makes regular attempts to delete voice messages, file attachments, and e-mail messages and to regulate Fax message storage in these mailboxes. However, messages can occasionally be retained. Therefore, you must regularly check Guaranteed Fax mailboxes for voice messages, file attachments, and e-mail messages as well as undeliverable Fax messages.
A message that is directed to a Fax print destination machine could fail if the Fax machine is in use, turned off, out of paper, or broken. Fax call delivery could also fail if the receiving machine or subscribers on the receiving machine are not Fax enabled. The system makes six attempts to deliver a Fax before the message fails.
To specify how often delivery attempts are made:
enter
command: prompt, enter change system features. The system displays the Change System-Parameters Features screen.
The system displays the Change
System-Parameters Features screen, page 3. The values under
the Rescheduling Increments for Unsuccessful Message Delivery
heading control the intervals for which call delivery messages,
including outbound Fax messages, are rescheduled. Only the first
five increments apply to Fax deliveries. After six unsuccessful
tries, a Fax is considered undeliverable.
The cursor returns to the command line, and
the system displays the following message:
enter command: prompt. During the first few weeks of FAX Messaging operation, subscribers might tell you that the Avaya INTUITY system often reports that their mailboxes are full. If such reports are frequent for a particular subscriber, consider expanding the capacity of the subscriber's mailbox.
To monitor usage of mailbox space:
enter
command: prompt, enter list measure subscriber day name/number,
where name/number is the name or telephone extension of the
subscriber whose mailbox you want to check. The system displays the Subscriber Daily Traffic Report screen with information that pertains to the current date.
Mailbox Space Used field with the administered
value in the adjacent Space Allowed field. If these two
fields are roughly equivalent, you need to increase the mailbox size
as described in Enabling FAX Messaging on
an Individual Basis.
To increase mailbox size for a COS, follow the procedure Enabling FAX Messaging by Defining a COS.
The cursor returns to the command line, and the system displays the following message:
enter command: prompt.  |
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