Overview
of Activating Internet Messaging
There are important issues to consider
before beginning to activate the Internet Messaging feature. Check the
Planning and Security
sections and confirm that these issues have been addressed.
The Internet Messaging feature is
already installed when your new Avaya IA 770 INTUITY AUDIX system arrives.
However, a number of steps are required to have the feature work properly
for your network and subscribers, including administering the Internet
Messaging screens and making sure that the feature is working properly.
After these steps are completed, subscribers can send and receive messages.
This topic describes information
to gather and procedures to complete for the activation process, including:
Administering Internet
Messaging
Administration changes on the Internet
Messaging screens are required so that the system operates properly
in your location. After becoming familiar with the operation of Internet
Messaging and the type of traffic your subscribers generate, you can
use these screens to improve the management of the feature's operation.
To administer Internet Messaging:
-
Access the Messaging Administration main menu
and select:
Feature Administration
Internet Messaging
General Options and Settings
The system displays the
General Options and Settings screen.
|
Note: Internet Messaging
places default values in many fields to simplify initial setup.
As usage patterns become clear, you can adjust the fields that
contain defaults to the most appropriate value.
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- Check the contents
of each field for the correct entry.
Leave the values on this
screen unchanged unless the traffic volume, subscriber requests, or
other system requirements dictate otherwise.
- If you are enabling
POP3 access, select Yes in the
POP3 enabled? field.
|
Security Risk!
If you enable POP3 message access, password integrity can be
compromised during each login. Therefore, Avaya recommends that
you administer the access for use only behind a corporate firewall
and that you disable mailbox access from outside the firewall.
See Security for more information.
|
If this field is enabled,
Avaya is not responsible for any theft of service that could result.
- If you want to allow the POP3 users
to use the system's directory as their email directory, select Yes
in the LDAP enabled? field.
|
Security Risk!
If you enable LDAP directory access, email addresses of each
subscriber are viewable. Therefore, Avaya recommends that
you administer LDAP for use only behind a corporate firewall,
and that access to the LDAP port be blocked from external
users.
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- At the bottom of the screen, click
Submit
and then Next.
The system displays the
Mail Options screen.
- In the
Postmaster
Extension field, enter the extension number of the person who
can respond to status messages for Internet Messaging. If the Postmaster
does not have an AUDIX mailbox, create one. See Adding,
Changing and Removing
Subscribers for more information.
Initially, a large number
of status messages might be sent to the Postmaster. However, after
the system is functioning properly, messages can be expected to decrease
dramatically.
- At the bottom of
the screen, click
Submit and then Next.
The system displays the
Restrictions and Miscellaneous menu.
- Click the
Auto-Respond
Mailbox Administration menu option.
The system displays the Auto-Respond Mailbox
Administration screen.
- Select either
Enabled or Disabled for each player.
- On the Auto-Respond
Mailbox Administration screen, note the
Auto-Respond Mailbox
address and the Access to the Voice Player Delivery form
address. You will need these addresses to customize the user template
in Informing Subscribers of Email
Capability and Setup.
- Administer any
remaining fields that could be required for your system by continuing
through the rest of the Administration screens. Click
Next
at the bottom of each page or return to the menus as needed.
Testing
the Operation of Internet Messaging
After INTUITY AUDIX and Internet
Messaging are administered, run the following tests to confirm that
all network connections are established and that the system is operating
properly:
- On the Internet
Messaging main menu, under Maintenance, click the
System Control
& System Status menu option.
The system displays the
System Control & System Status screen.
- Check the
Internet
Messaging status: field to ensure the status isRunning.
- Click the
Next
button at the bottom of the screen.
The system displays the
Tests menu.
|
Note: For an explanation
of how to run the test or of the test results, click the Help
button at the bottom of each Internet Messaging screen.
|
- Run the Ping test
for all of the network routers, INTUITY AUDIX, and mail gateway. Test
each host name or IP address.
This test checks whether
this and another system have physical connectivity and that each interface
is running.
- Run the Name Server
Lookup test for the INTUITY AUDIX and mail gateway. Test each host
name or IP address. Use the name format of hostname.domain.
For example, use the name intuity.dr.avaya.com, not just intuity.
This test determines whether
a system can be looked up through the domain name servers assigned
to the S8300 Media Server through the Configure Server: External
DNS Server Configuration page. If hosts can be looked up, messages
can be delivered to them.
- Run the SMTP Connection
test for the INTUITY AUDIX and mail gateway. Test each host name or
IP address.
This test validates the
mail protocol connection between this INTUITY AUDIX and another machine.
- Run the POP3 Connection
test for the INTUITY AUDIX. Test each host name or IP address.
This test calls a network
host by using TCP/IP to determine whether the host's POP3 interface
is running. If the connection works, POP3 communication through Internet
Messaging is working.
- Run the Mail Delivery
test for a known INTUITY AUDIX extension and password and a valid
email address.
This test validates whether
the mail system is functioning by sending a message through the INTUITY
AUDIX system to an existing email address. You then go to the email
box, reply to the message, then go back to the extension and verify
that the test reply message was delivered.
You can also send a AUDIX message to a subscriber's
email address, and then verify that the subscriber can get it from
the AUDIX mailbox.
- Return to
the Internet Messaging main menu and click the Internet
Messaging Logs menu option.
The system displays the
Log selection icons and the Admin/Events
Log.
- Check each log
for the messaging status in each delivery process.
