Voice Channel Monitor Display

 

 

Table: Field Definitions: Voice Channel Monitor Display Page

Field Name	Description/Procedure
Channel	The channel numbers, 0 through 7. Channels are numbered sequentially beginning with the first voice port.
Calls Today	The number of calls made to the channel so far today. Calls are monitored for a 24-hour period beginning at midnight. At midnight, the Channel Monitor is cleared and begins compiling this statistic anew.
Voice Service	When the channel is being used, its service assignment shows up in this column. For example, if a channel is assigned to the AUDIX service, AUDIX displays in this column when that channel answers a call.
Service Status	The current status of the channel. The possible status values follow. An asterisk indicates an inactive state; that is, the channel is not processing any calls. *Broken – The channel is broken. Diagnostics did not pass on the card, and it may have to be replaced CCA – The channel is classifying a call; that is, it is monitoring the network for progress tones that indicate, for example, busy or ringing. Coding – The channel is encoding a voice message. Collect – The channel is collecting caller input in the form of touchtones. *Diagnose – The channel is undergoing diagnostics by the system software. No incoming calls are being accepted on this channel. Dialing – The channel is dialing digits. This usually means that the channel is currently originating or transferring a call or updating message-waiting indicators. DIPx – A Data Interface Process (DIP) is processing a request from the service on the channel. The quantity of DIPs in progress for different software processes is indicated by the number x. *foos – The channel is in a facility-out-of-service state. The cable coming into the voice card could be unplugged, or the switch may not be configured correctly. *Initing – The channel is being initialized at system start (boot, reboot, or stopping and starting the voice system). Offhook – The channel answered an incoming call or is making an outgoing call. On Hook – The channel is waiting for a call to come in. *manoos – The channel is in a manually-out-of-service state. It was taken off hook intentionally through administration. Incoming calls to this channel receive a busy signal. *Nonex – The channel no longer exists; the card was removed. *Pending – This is a transitory state. Ownership of the channel is being transferred from TSM (for example, the channel is answering calls) to maintenance (for example, the channel is being diagnosed) or vice versa. Talking – The channel is playing a voice message. Transfer – The channel is transferring a call. *Unknown – The channel is experiencing a breakdown in communication.
Caller Input	The last set of touchtones entered by the caller. Note: This field does not show subscribers' Intuity AUDIX Voice Messaging passwords. Password keystrokes appear as Xs.
Dialed Digits	The last set of digits dialed by the channel during a transfer attempt.

 

Top of page