This
topic contains the following information:
Purpose
of Backup and Restore
Data
That You Can Back Up and Restore
About the Backup Now
About
the Scheduled Backup
FTP Server and Maintenance
Email Server
Backup Verification
Purpose
of Backup and Restore
The S8300 Media Server backs up INTUITY AUDIX data over the customer's
LAN to an external ftp server or an external email server. This data
can be backed up at the same time as S8300 data, or the INTUITY AUDIX
data can be backed up independently from S8300 dta. In the event of
a system failure, the information stored on the external server is used
to restore the system to an operational state.
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Note:
Depending on the severity of the situation, INTUITY AUDIX
software might have to be reinstalled before you can restore any
backups.
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Data That You Can Back Up and Restore
You can back up any combination of the four INTUITY
AUDIX data types at any time manually (Backup Now) or according to a
schedule automatically (Scheduled Backup). The four data types are:
- Translations
- Announcements
- INTUITY AUDIX names
- INTUITY AUDIX greetings and messages.
Translations
Translations comprise system administration data.
- Detailed system data on shared memory, speech
file system pointers, and so on
- Alarm management information
- A list of enabled features
- A list of installed software
- INTUITY AUDIX Digital Networking connectivity
and communication information
- INTUITY AUDIX message headers, mailing lists,
subscriber profiles (including automated attendant administration),
and message-waiting indicator status
- Switch integration parameters
- Hard disk configuration
In addition to the scheduled backups, you should perform a backup now
whenever you make extensive changes to subscriber profiles.
Announcements
Announcements are the prompts and phrases that
guide the user through the INTUITY AUDIX Messaging Application. This
data type does not require a backup unless the system has customized
announcements that have just been changed. If customized announcements
are not being used, a backup of announcements already exists on the
original factory software CD.
INTUITY AUDIX
Names
The INTUITY AUDIX names data type contains voiced
subscriber names. After additional subscriber names have been recorded,
you should conduct a backup now of this data type.
INTUITY
AUDIX Messages
INTUITY AUDIX voice messages are all of the call
answer and voice mail messages that subscribers send and receive every
day. Also included are INTUITY AUDIX voice messaging greetings,which
include each subscriber's primary voice greeting, multiple personal
greetings, automated attendant menus and messages, and bulletin board
messages.
About the Backup Now
Use Backup Now when you want to back up system data immediately. For
example, you may want to back up data very soon after you have installed
the S8300 media server and/or the INTUITY AUDIX system. Additionally,
you may want to run the backup procedure just before making a change
to your system. Doing so ensures that the most recent data is backed
up, including data that is new since the last scheduled backup was run.
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Note: The "backup
now" does not cause a degradation in service. However,
for best results, perform a backup now at a time when the INTUITY
AUDIX system experiences low usage.
Additionally, the INTUITY AUDIX backup files can
be quite large. As a result, your LAN network connection may
fail during a backup now. In this case, you can run a scheduled
backup instead, which allows the S8300 to handle breaks in the
LAN connection and ultimately create a successful backup. To
run a scheduled backup in case of a failed backup now, you can
simply set the schedule to run on the current day of the week
and 5 or 10 minutes in the future. See Create
(add) a new backup schedule.
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About
the Scheduled Backup
The scheduled backup occurs automatically according
to a schedule that you set for the system. The scheduled backup can
contain all of the information necessary to bring the INTUITY AUDIX
system back to an operational state after a service-affecting event.
Scheduled backups do not require supervision.
However, for the backup to be successful, you must ensure that the ftp
or mail server to which INTUITY AUDIX sends backup data still has space
to accept a new backup.
FTP
Server Setup and Maintenance
File transfer protocol (FTP) is the Internet protocol
standard mechanism for moving files from one machine to another. The
FTP backup method requires use of an FTP server, which must be connected
to the same enterprise LAN as the media server. The customer LAN administrator
is responsible for setting up an FTP backup server.
Configure the FTP Server
It is recommended that the FTP server be installed and configured before
the installation and use of the S8300 and INTUITY AUDIX systems. The
configuration includes creating a directory for storing backups. Since
you will normally backup the S8300 and INTUITY AUDIX data during the
same backup, use the same directory for S8300 and INTUITY AUDIX backups.
Use a directory name that makes sense and is easy to remember, such
as c:\ftp\s8300back.
Disk Space on the FTP Server
The INTUITY AUDIX data can require a lot of disk space. Depending on
the number of subscribers, the number of announcement sets you customize,
and the amount of message storage you allow, a single full system backup
can require 300 MB or more (up to approximately 800MB). This amount
of data is in addition to the data backed up for the S8300 itself. Additionally,
for each backup, the system creates a new file based on the date and
time the backup is run. This means you cannot overwrite a backup previously
stored.
As a result, it is recommended that you delete old backup files periodically
and diligently, at the same rate at which you perform backups. If the
server runs out of disk space for the backup, data will be stored up
to the point of failure. Data is stored in the following order of priority:
translations, announcements, names, and messages.
FTP Server Availability
Finally, if the FTP server is unavailable at the time the backup runs,
the backup will fail. You should ensure that maintenance on the FTP
server occur only during times when a backup now or scheduled backup
are not run. Lastly, a backup can require 30 to 40 minutes, or even
more, depending on the size of your files and the network's traffic.
Email Server Setup and Maintenance
You can send the backup data as an attachment to an email. However,
this method has three limitations and is not recommended for
INTUITY AUDIX:
- There is no way for the backup program to know whether or not the
email was received. The backup program therefore has no way to determine
if the backup succeeded or failed.
- Email servers often have strict size limitations for transmitted
files. The backup program does not segment the backup files; rather,
it transmits them as a single attachment. The backup files may therefore
be too large to successfully transmit via email.
- INTUITY AUDIX data files can be quite large. As a result, email
backups can fail or require an unacceptable amount of time to complete
As a result, use email backups only as a last resort when an FTP backup
server is not operating.
About Restoring
Backed-Up System Files
The INTUITY AUDIX information stored on an ftp
server or on an email server during the data backups is used to restore
the system to an operational state. If your ftp server has a UNIX or
Linux operating system, you start with the View/Restore
screen. If you ftp server has a Windows operating system, you start
with the View Backup Log screen.
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Note: Backup of INTUITY
AUDIX data using email is not recommended.
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If a system problem or failure occurs, backups
can be invaluable in returning the system to an operational state. You
are likely to restore backups when directed to do so by an alarm repair
action.
Backup Verification
It is recommended that you verify the success of each backup you run.
The View Backup Log screen, available from
the S8300 Main Menu, allows you to verify backups. And since a backup
can include a variety data types, including S8300 data, the View
Backup Log screen allows you to open a backup file to verify what
data types are included.
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Note: Unlike other
versions of INTUITY AUDIX systems (for example, INTUITY AUDIX
R5.1), there is no partial success of a backup. An IA 770 INTUITY
AUDIX backup is successful only if it includes all data you
select for backup. If any of the data fails to be backed up,
no data is stored.
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