5ESS switch
A central office switch that
can be integrated with the INTUITY AUDIX system.
A
accessed message
A message that was received and
scanned (this definition applies to either the entire
message or just to the header).
Access Security
Gateway
An authentication interface
that can be used to secure the administration and
maintenance ports on the INTUITY AUDIX server.
activity menu
The list of options spoken to
users when they first access a messaging system. Selecting
an activity from this menu is the starting point for
all user operations.
ADAP
See administration
and data acquisition package.
address
The INTUITY AUDIX user's extension
and machine identification. The address indicates
where the system needs to deliver a message. An address
can include several users or mailing lists. Name or
number addressing can be selected with the * A
(Address) command.
adjunct
A separate system closely integrated
with a switch, such as an INTUITY AUDIX system or
a call management system (CMS).
administration
The process of setting up a system
such as a switch or a messaging system to function
as desired. Options and defaults are normally set
up or translated by the system administrator
or service personnel.
administrative
server
One of two trusted servers
required by Internet Messaging. This software-only
server processes error messages and administrative
messages sent through the INTUITY AUDIX server. See
also messaging server.
administration
and data acquisition package (ADAP)
A software package that allows
the system administrator to transfer system user,
maintenance, or traffic data from an INTUITY AUDIX
system to a personal computer.
ADU
See asynchronous
data unit.
alarm log
A list of alarms that represent
all of the active or resolved problems on an INTUITY
AUDIX system. The alarm log is stored in a software
file on disk and can be accessed either locally or
remotely from a terminal connected to the system.
alarms
Hardware, software, or environmental
problems that could affect system operation. Alarms
are classified as major, minor, or warning.
See also major alarm,
minor alarm, and warning.
alphanumeric
Consisting of alphabetic and
numeric symbols or punctuation marks.
ALT
See assemble,
load, and test.
American wire
gauge (AWG)
A standard measuring gauge for
nonferrous conductors.
AMIS
See Audio
Messaging Interchange Specification.
AMIS prefix
A number added to the destination
number to indicate that it is an AMIS analog networking
number. See also Audio
Messaging Interchange Specification.
analog networking
A method of transferring a message
from one messaging system to another whereby the message
is played back (voiced) during the transfer.
analog signal
In teleprocessing usage, a communications
path that usually refers to a voice-grade telephone
line.
announcement
A placeholder within the INTUITY
AUDIX system for playing fragments. Each event that
could occur within AUDIX has one or more announcement
numbers permanently assigned to it. Fragment numbers
are then assigned to the announcement numbers.
announcement
fragment
A numbered piece of spoken information
that makes up a system message or prompt.
antistatic
A treatment for material to prevent
the buildup of static electricity.
API
See application
programming interface.
application
A computer software program.
application
identifier
A two-letter code used in the
administrator's log to identify the application or
subsystem for which an alarm is being generated. There
are 7 application identifiers: AS (Access Security
Gateway), EL (Enhanced-List Application), MT (Maintenance),
SM (Station Manager), SW (Switch Integration), VM
(Voice Messaging), VP (Voice Platform).
application
programming interface (API)
A set of formalized software
calls and routines that an application program can
reference to access underlying network services.
assemble,
load, and test (ALT)
The Avaya factory process
that preloads software, installs hardware, and tests
the system prior to shipping.
ASG
See Access
Security Gateway.
ASP
Advanced signal processor.
asynchronous
communication
A method of data transmission
in which bits or characters are sent at irregular
intervals and spaced by start and stop bits rather
than time. See also synchronous
communication.
asynchronous
data unit (ADU)
An electronic communications
device that can extend data transmission over asynchronous
lines more than 50 feet in length. Recommended ADUs
for use with the INTUITY AUDIX system include Z3A1
or Z3A4.
asynchronous
transmission
A form of serial communications
where each transmitted character is bracketed with
a start bit and one or two stop bits. The INTUITY
AUDIX system provides asynchronous EIA-232 capabilities
for INTUITY AUDIX Digital Networking, if required.
attendant
console
A special-purpose telephone
with numerous lines and features usually located at
the front desk of a business or other organization.
The front desk attendant uses this telephone to answer
and transfer calls.
attended
backup
A backup to tape or disk cartridge
storage for security and recovery purposes. Attended
backups are recommended prior to system configuration
or software changes. Also called manual backup.
See also backup.
Audio Messaging
Interchange Specification (AMIS)
An analog networking protocol
that allows users to exchange messages with any messaging
system that also has AMIS Analog Networking capabilities.
Messages can be exchanged with users on INTUITY AUDIX
systems as well as with users on remote messaging
systems made by vendors other than AVAYA Inc.
Audio Information
Exchange (AUDIX)
A complete messaging system accessed
and operated by touchtone telephones and integrated
with a switch.
audit
A software program that resolves
file system incompatibilities and updates restored
filesystems to a workable level of service. Audits
are done automatically on a periodic basis or can
be performed on demand.
AUDIX
See Audio
Information Exchange.
AUDIX Expert
Software that performs testing of remote systems
automating correctly any problems that it can and
retrieve associated alarms.
autodelete
An INTUITY AUDIX feature that
allows users to designate that faxes be automatically
deleted from their mailboxes after they are printed.
automated attendant
An INTUITY AUDIX system feature
that allows users to set up a main extension number
with a menu of options that routes callers to an appropriate
department at the touch of a button.
automatic message
scan
An INTUITY AUDIX feature that
allows users to scan all message headers and messages
at the touch of two buttons. With FAX Messaging, this
feature allows all new faxes to be bundled and transmitted
over a single fax call delivery call. Also called
autoscan.
autoprint
An INTUITY AUDIX feature that
allows users to designate that faxes be automatically
sent to a specified print destination.
autoscan
See automatic
message scan.
AWG
See American
wire gauge.
B
background
testing
Testing that runs continuously
when the system is not busy doing other tasks.
backplane
A centrally located device within
a computer to which individual circuit cards are plugged
for communication across an internal bus.
backup
A duplicate copy of files and
directories saved on a removable medium such as a
tape or disk cartridge. The backup file system can
be copied back (restored) if the active version is
corrupted or lost.
basic call
transfer
The switch hook flash method
used to send the INTUITY AUDIX transfer command over
analog voice ports.
basic input/output
system (BIOS)
A system that contains the buffers
for sending information from a program to the actual
hardware device for which the information is intended.
basic rate
access
See basic
rate interface.
basic rate
interface (BRI)
International standard protocol
for connecting a station terminal to an integrated
systems digital network (ISDN) switch. ISDN BRI supports
two 64-Kbps information-bearer channels (B1 and B2)
and one 16-Kbps call status and control (D) channel
(a 2B + D format). Also called basic rate access.
binary synchronous
communications (BSC)
A character-oriented synchronous
link protocol.
BIOS
See basic
input/output system.
body
The part of an INTUITY AUDIX
voice mail message that contains the actual spoken
message. For a leave word calling (LWC) message, it
is a standard system announcement.
boot
The operation to start a computer
system by loading programs from disk to main memory
(part of system initialization). Booting is typically
accomplished by physically turning on or restarting
the system. Also called reboot.
boot file system
The file system from which the
system loads its initial programs.
BRI
See basic
rate interface.
broadcast
messaging
An INTUITY AUDIX feature that
enables the system administrator and other designated
users to send a message to all users automatically.
browser
A software tool used to display
World Wide Web pages. Pages must be written using
HTML to be properly interpreted.
BSC
See binary
synchronous communications.
buffer
A temporary storage area used
to equalize or balance different operating speeds.
A buffer can be used between a slow input device,
such as a terminal keyboard, and the main computer,
which operates at a very high speed.
bulletin board
An INTUITY AUDIX feature that
allows a message to be played to callers who dial
the bulletin board extension. Callers cannot leave
a message since it is a listen-only service. Also
called information service.
bundling
The process of combining several
calls and handling them as a single call. See also
automatic message scan.
bus
An electrical connection or cable
that allows two or more wires, lines, or peripherals
to be connected together.
busy-out/release
To remove an INTUITY AUDIX device
from service (make it appear busy or in use) and later
restore it to service (release it). The INTUITY AUDIX
switch data link, voice ports, or networking ports
can be busied out if they appear faulty or when maintenance
tests are run.
C
CA
The application identifier for
the call accounting system. See application
identifier.
call answer
An INTUITY AUDIX feature that
allows the system to answer a call and record a message
when the user is unavailable. Callers can be redirected
to the system through the call coverage or call forwarding
switch features. INTUITY AUDIX users can record a
personal greeting for these callers.
call answer
language choice
The capability of user mailboxes
to accept messages in different languages. For the
INTUITY AUDIX application, this capability exists
when the multilingual feature is turned on.
call classification
analysis (CCA)
A process that enables application
designers to use information available within the
system to classify the disposition of originated and
transferred calls.
call coverage
A switch feature that defines
a preselected path for calls to follow if the first
or second coverage points are not answered. The INTUITY
AUDIX system can be placed at the end of a coverage
path to handle redirected calls through call coverage,
send all calls, go to cover, and so on.
call data
handler process (CDH)
A software process that accumulates
generic call statistics and application events.
call detail
recording (CDR)
A switch feature that uses software
and hardware to record call data. See also call
detail recording utility.
call detail
recording utility (CDRU)
Applications software that collects,
stores, optionally filters, and outputs call detail
records for direct or polled output to peripheral
devices. See also call
detail recording.
call delivery
See
message delivery.
call distribution
group
The set of analog port cards
on the switch that connects switch users to the INTUITY
AUDIX system by distributing new calls to idle ports.
This group or split is called automatic
call distribution (ACD) on System 85, Generic
2, and Generic 3 and uniform call distribution
(UCD) on System 75, Generic 1, and Generic 3.
See also uniform call distribution.
call management
system (CMS)
An inbound call distribution
and management reporting package.
callback
number
In AMIS analog networking,
the telephone number transmitted to the recipient
machine to be used in returning messages that cannot
be delivered.
called tone
(CED tone)
The distinctive tone generated
by a fax endpoint when it answers a call. The CED
tone is a constant 2100-Hz tone.
called subscriber
information (CSI)
The identifier for the answering
fax endpoint. This identifier is sent in the T.30
protocol and is generally the telephone number of
the fax endpoint.
calling tone
(CNG tone)
The distinctive tone generated
by a fax endpoint when placing a call. The CNG tone
is a constant 1100-Hz tone that is on for 1/2 second,
off for 3 seconds.
call vectoring
A System 85 R2V4, Generic 2,
and Generic 3 feature that uses a vector (switch program)
to allow a switch administrator to customize the behavior
of calls sent to an automatic call distribution (ACD)
group.
card cage
An area within the INTUITY AUDIX
hardware platform that contains and secures the standard
circuit cards used in the system.
CCA
See call
classification analysis.
CDH
See call
data handler process.
CDR
See call
detail recording.
CDRU
See call
detail recording utility.
CDRW
See rewritable
compact disc.
CED tone
See called
tone.
CELP
See code
excited linear prediction.
central office
(CO)
An office or location in which
large telecommunication equipment such as telephone
switches and network access facilities are maintained.
In a CO, private customer lines are terminated and
connected to the public network through common carriers.
central processing
unit (CPU)
The component of the computer
that manipulates data and processes instructions coming
from software.
Centralized
Voice Mail-Interswitch Mode Code
An integration feature that
provides customers with the ability to network together
a number of small switches that can share one INTUITY
AUDIX system. The feature uses mode-code protocol
for call transfer and communication.
channel
A telecommunications transmission
path for voice and data.
channel capacity
A measure of the maximum bit
rate through a channel.
channel
internal loop-around test
A test used to check the operation
of an individual channel on the networking card.
class of restriction
(COR)
A feature that allows up to
64 classes of call-origination and call-termination
restrictions for telephones, telephone groups, data
modules, and trunk groups. See also class
of service.
CLAN
The ability of the DEFINITY
system to communicate with adjunct systems, like the
INTUITY AUDIX system, over a LAN using the CLAN (Control
LAN) circuit pack.
class of service
(COS)
The standard set of INTUITY AUDIX
features given to users when they are first administered,
that is, set up with a voice mailbox. See also class
of restriction.
client
A computer that sends, receives,
and uses data and also shares a larger resource whose
function is to do most data storage and processing.
For Avaya INTUITY Message Manager, the user's personal
computer running Message Manager is the client. See
also server.
CMS
See call
management system.
CNG tone
See calling
tone.
CO
See central
office.
code excited
linear prediction (CELP)
An analog-to-digital voice coding
scheme.
collocated
Installed in the same physical
location as the host switch. This term applies to
INTUITY AUDIX systems. See also local
installation.
collocated
adjunct
Two or more adjuncts that are
serving the same switch (that is, each has voice port
connections to the switch) or that are serving different
switches but, because of their proximity, can be networked
through a direct RS-232 connection.
comcode
A numbering system for telecommunications
equipment used by Avaya Inc. Each comcode is a 9-digit
number that represents a specific piece of hardware,
software, or documentation.
command
An instruction or request given
by the user to the software to perform a particular
function. An entire command consists of the command
name and options. Also, one-key or two-key touchtones
that control a mailbox activity or function.
community
A group of telephone users administered
with special send and receive messaging capabilities.
A community is typically comprised of people who need
full access to each other by telephone on a frequent
basis. See also default
community.
compound message
A message that combines a voice
message and a fax message into one unit, which INTUITY
AUDIX then handles as a single message.
configuration
The particular combination of
hardware and software components selected for a system,
including external connections, internal options,
and peripheral equipment.
COR
See class
of restriction.
COS
See class
of service.
coverage path
The sequence of alternate destinations
to which a call to a user on an INTUITY AUDIX system
is automatically sent when it is not answered by the
user. This sequence is set up on the switch, normally
with the INTUITY AUDIX system as the final or sole
destination.
CPU
See central
processing unit.
cross connect
Distribution-system equipment
used to terminate and administer communication circuits.
cross connection
The connection of one wire to
another, usually by anchoring each wire to a connecting
block and then placing a third wire between them so
that an electrical connection is made.
CSI
See called
subscriber information.
customized
announcement
In the INTUITY AUDIX Voice
Messaging application, an announcement that is composed
of sets of spoken instructions or voice prompts, which
are called fragments. To customize an announcement,
you can record your own fragments or arrange existing
fragments in a different order. An example of a customized
announcement is, "To access your Company ABC voice
mailbox, press star R." See announcement.
CVM-IMC
See Centralized
Voice Mail-Interswitch Mode Code.
D
database
A structured set of files, records,
or tables. Also, a collection of file systems and
files in disk memory that store the voice and nonvoice
(program) data necessary for INTUITY AUDIX system
operation.
data communications
equipment (DCE)
A standard type of data interface
normally used to connect to data terminal equipment
(DTE) devices. DCE devices include the data service
unit (DSU), the isolating data interface (IDI), and
the modular processor data module (MPDM).
data communications
interface unit (DCIU)
A switch device that allows nonvoice
(data) communication between an INTUITY AUDIX system
and an Avaya switch. The DCIU is a high-speed synchronous
data link that communicates with the common control
switch processor over a direct memory access (DMA)
channel that reads data directly from FP memory.
data link
A term used to describe the communications
link used for data transmission from a source to a
destination, for example, a telephone line for data
transmission.
data service
unit (DSU)
A device used to access digital
data channels. DATAPHONE II 2500 DSUs are synchronous
data communications equipment (DCE) devices used for
extended-local INTUITY AUDIX system connections. The
2600 or 2700 series can also be used. These support
diagnostic testing and the DATAPHONE II Service network
system.
data set
Another term for a modem, although
a data set usually includes the telephone. See also
modem.
data terminal
equipment (DTE)
Standard type of data interface
normally used for the endpoints in a connection. Normally
the INTUITY AUDIX system, most terminals, and the
switch data link are DTE devices.
DCE
See data
communications equipment.
DCIU
See data
communications interface unit.
DCS
See distributed
communications system.
debug
See troubleshooting.
dedicated line
A communications path that does
not go through a switch. A dedicated (hard-wired)
path can be formed with directly connected cables.
MPDMs, DSUs, or other devices can also be used to
extend the distance that signals can travel directly
through the building wiring.
default
A value that is automatically
supplied by the system if no other value is specified.
default community
A group of telephone users administered
with restrictions to prevent them from sending messages
to or receiving messages from other communities. If
a system is administered to use communities, the default
community is comprised of all the AUDIX users defined
on that system.
default print
number
The user-administered extension
to which autoprinted faxes are redirected upon their
receipt in the user's mailbox. This default print
destination is also provided as a print option when
the user is manually retrieving and printing faxes
from the mailbox.
delivered message
A message that has been successfully
transmitted to a recipient's incoming mailbox.
demand testing
Testing performed on request
(usually by service personnel).
diagnostic
testing
A program run for testing
and determining faults in the system.
dial-ahead/dial-through
The act of interrupting or preceding
INTUITY AUDIX system announcements by typing (buffering)
touchtone commands in the order the system would normally
prompt for them.
dial string
A series of numbers used to
initiate a call to a remote AMIS machine. A dial string
tells the switch what type of call is coming (local
or long distance) and gives the switch time to obtain
an outgoing port, if applicable.
dialed number
identification service (*DNIS_SVC)
An available channel service
assignment on the INTUITY AUDIX system. Assigning
this service to a channel permits the INTUITY AUDIX
system to interpret information from the switch and
operate the appropriate application for the incoming
telephone call.
Dialogic
voice board
The Dialogic D/41JCT-LS is a four-port analog voice
board that supports both voice and fax.
DID
See direct
inward dialing.
digital networking
A method of transferring messages
between messaging systems in a digital format. See
also INTUITY AUDIX Digital
Networking.
digital signal
processor (DSP)
A specialized digital microprocessor
that performs calculations on digitized signals that
were originally analog and then sends the results
on.
DIMM
See dual
in-line memory module.
DIP switch
See dual
in-line package switch.
direct inward
dialing (DID)
The ability for an outside caller
to call an internal extension without having to pass
through an operator or attendant.
direct memory
access (DMA)
A quick method of moving data
from a storage device directly to RAM, which speeds
processing.
directory
1. An INTUITY AUDIX feature that
allows you to hear a user's name and extension after
pressing * * N at the activity menu. 2. A group
of related files on a computer that are accessed by
a common name.
display terminal
A data terminal with a screen
and keyboard used for displaying INTUITY AUDIX screens
and performing maintenance or administration activities.
distributed
communications system (DCS)
A network of two or more switches
that uses logical and physical data links to provide
full or partial feature transparency. Voice links
are created by using tie trunks.
distribution
list
See mailing
list.
DMA
See direct
memory access.
DNIS
See dialed
number identification service.
DNS
See domain
name server.
domain
An area where data processing
resources are under common control. For example, the
INTUITY AUDIX system is one domain, and an email system
is another domain.
domain name
server (DNS)
A computer system that returns
the IP address for an Internet host name or vice versa.
DSP
See digital
signal processor.
DSU
See data
service unit.
DTE
See data
terminal equipment.
DTMF
See dual
tone multifrequency.
dual in-line
memory module (DIMM)
A method of containing random
access memory (RAM) chips on narrow strips that are
attached directly to sockets on the CPU circuit card.
A DIMM has a 64-bit path to the memory chips. See
also single in-line memory
module.
dual in-line
package (DIP) switch
A small switch, usually attached
to a printed circuit card, in which there are only
two settings: on or off (or 0 or 1). DIP switches
are used to configure the card in a semipermanent
way.
dual language
greetings
The capability of INTUITY AUDIX
users to create personal greetings in two different
languages—one in a primary language and one in
a secondary language. This capability exists when
the multilingual feature is turned on and the prompts
for user mailboxes can be in either of the two languages.
dual tone
multifrequency (DTMF)
A way of signaling consisting
of a pushbutton or touchtone dial that sends out a
sound consisting of two discrete tones that can be
picked up and interpreted by telephone switches.
E
ELA
See Enhanced-List
Application.
electronic
mail
See email.
electrostatic
discharge (ESD)
The discharge of a static charge
on a surface or body through a conductive path to
ground. ESD can damage integrated circuits.
email
The transfer of a wide variety
of message types across a computer network (LAN or
WAN). Email messages can be text messages containing
only ASCII files or can be complex multimedia messages
containing embedded voice messages, software files,
and images.
email mark-up
and rendering program (EMU)
A preprocessor that filters
email text-to-speech messages to improve the pronunciation
of common email syntax. Adjusted instances of syntax
include forwarded message symbols, email addresses,
and repeated symbols.
EMU
See email
mark-up and rendering program.
enabled/disabled
The state of a hardware device
that indicates whether it is available for use by
the INTUITY AUDIX system. Devices must be equipped
before they can be enabled (made active). See also
equipped/unequipped.
endpoint
See fax
endpoint.
enhanced call
transfer
An INTUITY AUDIX feature that
allows compatible switches to transmit messages digitally
over the BX.25 (data) link. This feature is used for
quick call transfers and requires a fully integrated
digital switch. Callers can transfer only to other
extensions in the switch dial plan.
Enhanced-List
Application (ELA)
An INTUITY AUDIX option that
facilitates message delivery to large numbers of recipients.
There can be up to 100 enhanced lists per system,
each of which can contain up to 1500 addresses.
enhanced serial
data interface (ESDI)
A software-controlled and hardware-controlled
method used to store data on magnetic peripherals.
equipped/unequipped
The state of a networking channel
that indicates whether INTUITY AUDIX software has
recognized it. Devices must be equipped before they
can be enabled (made active). See also enabled/disabled.
error message
A message on the screen indicating
that something is wrong within the system and possibly
suggesting how to correct it.
errors
Problems detected by the system
during operation and recorded in the maintenance log.
Errors can produce an alarm if they exceed a threshold.
escape from
reply
The ability to quickly return
to getting messages for a user who encounters a problem
trying to respond to a message. To escape, the user
presses #.
escape to attendant
An INTUITY AUDIX feature that
allows users with the call answer feature to have
a personal attendant or operator administered to pick
up their unanswered calls. A systemwide extension
can also be used to send callers to a live agent.
ESD
See electrostatic
discharge.
ESDI
See enhanced
serial data interface.
ESMTP
An enhanced version of the
SMTP. See simple mail
transfer protocol (SMTP).
Ethernet
A local-area network (LAN) architecture that uses
a bus or star topology and supports data transfer
rates of 10 Mbps.
event
An informational message about
the system's activities. For example, an event is
logged when the system is rebooted. Events may or
may not be related to errors and alarms.
F
facilities
restriction level (FRL)
A value that determines which
types of calls the users of a switch are allowed to
make.
facility
out-of-service (FOOS)
State of operation during which
the current channel is not receiving a dial tone and
is not functioning.
facsimile
See fax.
fax
1. A digitized version of written,
typed, or drawn material transmitted over telephone
lines and printed out elsewhere. 2. Computer-generated
text or graphics transmitted over computer networks.
A computer-generated fax is typically printed to a
fax machine, but can remain stored electronically.
fax addressing
prefix
A dial string that uniquely
identifies a particular fax nodepoint to the INTUITY
AUDIX system. It is used by the system as a "template"
to differentiate all call-delivery machines on the
network from each other. Other INTUITY AUDIX systems
may use a fax addressing prefix, however, INTUITY
AUDIX LX does not require one.
fax endpoint
Any device capable of receiving
fax calls. Fax endpoints include fax machines, individual
personal computer fax modems, fax ports on LAN fax
servers, and ports on fax-enabled messaging systems.
fax print
destination prefix
A dial string that the INTUITY
AUDIX system adds to the fax telephone number the
user enters to print a fax. The system takes the full
number (fax print destination prefix + fax telephone
extension) and hunts through the machine translation
numbers until it finds the specific fax endpoint.
field
An area on a screen, menu, or
report where information can be typed or displayed.
FIFO
See first-in/first-out.
file
A collection of data treated
as a basic unit of storage.
filename
Alphanumeric characters used
to identify a particular file.
file redundancy
See mirroring.
file system
A collection of related files
(programs or data) stored on disk that are required
to initialize an INTUITY AUDIX system.
first-in/first-out
(FIFO)
A method of processing telephone
calls or data in which the first call or piece of
data to be received is the first call or piece of
data to be processed.
F key
See function
key.
FNPAC
See foreign
numbering-plan area code.
FOOS
See facility
out-of-service.
foreign exchange
(FX)
A central office (CO) other
than the one providing local access to the public
telephone network.
foreign numbering-plan
area code (FNPAC)
An area code other than the
local area code that must be dialed to call outside
the local geographical area.
friendly
name
A value provided by most email
programs for the name that the user prefers to be
called. This name is then attached to the user's From:
email address. This name on INTUITY AUDIX is the user's
administered name.
FRL
See facilities
restriction level.
function
Individual steps or procedures
within a mailbox activity.
function key
(F key)
A key on a computer keyboard
programmed to perform a defined function when pressed.
The user interface for the INTUITY AUDIX system defines
function keys F1 through F8.
FX
See foreign
exchange.
G
Generic 1,
2, or 3
Avaya switch system software
releases, designed for serving large communities of
System 75 and System 85 users.
GOS
See grade
of service.
grade of service
(GOS)
A parameter that describes the
delays in accessing a port on the INTUITY AUDIX system.
For example, if the GOS is P05, 95% of the callers
hear the system answer, and 5% hear ringing until
a port becomes available to answer the call.
guaranteed
fax
A feature of FAX Messaging that
temporarily stores faxes sent to a fax machine. When
the fax machine is busy or does not answer a call,
the call is sent to an INTUITY AUDIX mailbox.
guest password
A feature that allows callers
who are not INTUITY AUDIX users to leave messages
on the system by dialing a user's extension and entering
a system-wide guest password.
H
hard disk
drive
A high-capacity data-storage
and data-retrieval device that is located inside a
computer. A hard disk drive stores data on nonremovable
high-density magnetic media based on a predetermined
format for later retrieval by the system.
hardware
The physical components of a
computer system. For example, the central processing
unit, tape drive, and disk drives are all hardware.
header
Information that the system creates
to identify a message. A message header includes the
originator or recipient, type of message, creation
time, and delivery time.
help
A command run by pressing HELP
or CTRL + ? on an INTUITY AUDIX display terminal to
show the options available at your current screen
position. In the INTUITY AUDIX system, press *
H on the telephone keypad to get a list of options.
See also online Help system.
host file
An additional address resolution
tool on the INTUITY AUDIX. The host file stores domain
names and IP addresses that otherwise cannot be found
through a domain name server, including other systems
in the INTUITY digital network.
host switch
The switch directly connected
to the INTUITY AUDIX system over the data link. Also,
the physical link connecting an INTUITY AUDIX system
to a distributed communications system (DCS) network.
HTML
See hypertext
markup language (HTML).
HTTP
See hypertext
transport protocol (HTTP).
hypertext
markup language (HTML)
A set of tags or text markings
that are used to create pages for display through
the World Wide Web. HTML requires a browser to interpret
the page for electronic display. See also browser.
hypertext
transport protocol (HTTP)
A protocol with the lightness
and speed necessary for a distributed, collaborative,
hypermedia information system. HTTP is used for communication
between the World Wide Web server and the browser,
sending information over the Internet.
hunt group
A group of analog ports on a
switch usually administered to search for available
ports in a circular pattern.
I
IDE
Integrated Drive Electronics. An IDE interface is
an interface for mass storage devices, in which the
controller is integrated into the disk or CD-ROM drive.
IDI
See isolating
data interface.
IMAPI
See INTUITY
messaging application programming interface.
INADS
See initialization
and administration system.
inband PBX
configuration tool
A tool that provides a screen-based
interface to administer new inband and mode-code switch
integrations.
inband
signaling
Inband integration is possible on supported switches
through the use of dual-tone multifrequency (DTMF)
signaling. String of DTMF tones are transmitted on
the analog voice channel after the channel connects
to answer the call, but before the voice is cut through.
Typically, the string contains the calling party identification
(CLI), the called party identification (CP), and the
reason for the call (redirection or direct call).
Dial strings for activation and de-activation of message
waiting indicators (MWI) is included in the protocol.
information
service
See bulletin
board.
initialization
The process of bringing a system
to a predetermined operational state. The startup
procedure tests hardware; loads the boot file system
programs; locates, mounts, and opens other required
file systems; and starts normal service.
initialization
and administration system (INADS)
A computer-aided maintenance
system used by technicians at a remote site to track
alarms.
initialize
To start up the system for the
first time.
input
A signal fed into a circuit or
channel.
integrated
services digital network (ISDN)
A network that provides end-to-end
digital connectivity to support a wide range of voice
and data services.
interface
The device or software that forms
the boundary between two devices or parts of a system,
allowing them to work together. See also user
interface.
internal email
Software on a personal computer
that provides messaging capability between users on
the same AUDIX system or to administered remote AUDIX
systems and users. Users can create, send, and receive
a message that contains multiple media types, specifically,
voice, fax, text, or file attachments (software files,
such as a word processing or spreadsheet file).
Internet
A global, interconnected,
computer network that is used for electronic communication
and transmission. The Internet accommodates any number
of endpoints. The World Wide Web is made possible
by the Internet, as is email communication.
Internet
Directory
A feature of Internet Messaging
that uses LDAP to create a directory with the names,
email addresses, and telephone numbers of INTUITY
AUDIX system users. External users can configure their
email product to access this directory. See also Internet
Messaging.
Internet
Messaging
An INTUITY AUDIX feature that
provides users with an email address that they can
use to send and receive messages over the Internet.
These messages can consist of voice, text, fax, and
binary components. See also Internet
Directory.
interrupt request
(IRQ)
Within a personal computer,
a signal sent from a device to the CPU to temporarily
suspend normal processing and transfer control to
an interrupt handling routine.
INTUITY AUDIX
Digital Networking
An INTUITY AUDIX feature that
allows customers to link up to 500 remote INTUITY
AUDIX machines for a total of up to 500,000 remote
users. See also digital
networking.
INTUITY Message
Manager
A Windows-based software product
that allows INTUITY AUDIX users to receive, store,
and send their voice or fax messages from a personal
computer. The software also enables users to create
and send multimedia messages that include voice, fax,
file attachments, and text.
INTUITY messaging
application programming interface (IMAPI)
A software function-call interface
that allows INTUITY AUDIX to interact with Message
Manager and other add-on programs that use the interface
protocol.
IP address
A 32-bit network location,
usually expressed as four decimal numbers (0–255)
separated by periods.The IP address represents the
TCP/IP address of a machine on a network and on the
Internet.
IRQ
See interrupt
request.
ISDN
See integrated
services digital network.
isolating data
interface (IDI)
A synchronous, full duplex data
device used for cable connections between an INTUITY
AUDIX GPSC-AT/E card and the switch data communications
interface unit (DCIU).
J
jumper
A pair or set of small prongs
or pins on circuit cards and mother boards the placement
of which determines the particular operation the computer
selects. When two pins are covered, an electrical
circuit is completed. When the jumper is uncovered,
the connection is not made. The computer interprets
these electrical connections as configuration information.
K
L
label
The name assigned to a disk device
(either a removable tape cartridge, disk cartridge,
or permanent drive) through software. Cartridge labels
can have a generic name (such as "3.3") to show the
software release, or a descriptive name if for backup
copies (such as "back01"). Disk drive labels usually
indicate the disk position (such as "disk00" or "disk02").
LAN
See local
area network.
LAN interface
The LAN link allows the DEFINITY ECS and the INTUITY
AUDIX system to communicate over a private, dedicated
LAN, or using a customer's LAN. The DEFINITY ECS is
a server, and the INTUITY AUDIX system is a client
that always initiates the communication session. This
link uses a LAN circuit card installed in the INTUITY
AUDIX system and a C-LAN circuit pack (TN799) installed
in the DEFINITY ECS. The two systems use TCP/IP and
a specialized DEFINITY protocol to communicate. The
LAN link provides the same functionality as a DCIU
LAN link.
last-in/first-out
(LIFO)
A method of processing telephone
calls or data in which the last call or piece of data
received is the first call or piece of data to be
processed.
LCD
See liquid
crystal display.
LDAP
See Lightweight
Directory Access Protocol.
leave word
calling (LWC)
A switch feature that allows
the calling party to leave a standard (nonvoice) message
for the called party using a feature button or dial
access code.
LED
See light
emitting diode.
LIFO
See last-in/first-out.
light emitting
diode (LED)
A light on the hardware platform
that shows the status of operations.
Lightweight
Directory Access Protocol (LDAP)
A set of protocols for accessing
information directories. LDAP is based on X.500 standards,
but it is simpler and supports TCP/IP for Internet
access. Thus, it has become the standard for Internet-based
applications. The Internet Messaging feature uses
LDAP to provide access to an Internet Directory from
certain email products.
LINUX
A freely-distributable open source implementation
of UNIX that runs on a number of hardware platforms.
liquid crystal
display (LCD)
The 10-character alphanumeric
display that shows the status of the system, including
alarms.
live data
The information maintained
by the voice messaging system and stored in the INTUITY
AUDIX system itself.
load
The process of reading software
from external storage such as a disk and placing a
copy in system memory.
local area
network (LAN)
A network of personal computers
that communicate with each other and that normally
share the resources of one or more servers. Operation
of Message Manager requires that the INTUITY AUDIX
system and the users' personal computers be on a LAN.
local AUDIX
machine
The INTUITY AUDIX system where
a user's mailbox is located. All users on this home
machine are called local users.
local installation
A switch, adjunct, or peripheral
device installed physically near the host switch or
system. See also collocated.
local network
An INTUITY AUDIX Digital Network
in which all INTUITY AUDIX systems are connected to
the same switch.
log
A central collection point
for information flowing from INTUITY AUDIX components
and component packages. The INTUITY AUDIX system uses
a series of logs.
login
A unique code a user must enter
to gain approved access to the INTUITY AUDIX system.
See also password.
login announcement
A feature enabling the system
administrator and other designated users to create
a mail message that is automatically played to all
INTUITY AUDIX users every time they log in to the
system.
LWC
See leave
word calling.
M
magnetic peripherals
Data storage devices that use
magnetic media to store information. Such devices
include hard disk drives, diskette drives, and tape
cartridge drives.
mailbox
A portion of disk memory that
is allotted to each INTUITY AUDIX system user for
creating and storing outgoing and incoming messages.
Mailbox Manager
A product developed by Unimax to support mailbox
(subscribers) adds and changes.
mail eXchange
record
A list of hosts that accept
email and give contact information for a domain. A
mail eXchange record gets mail to an unavailable host
and distributes load. Mail eXchange record is a part
of the DNS.
mail gateway
machine
A single computer used only
for processing email traffic, both inbound and outbound.
Use of a mail gateway with Internet Messaging minimizes
the requirement for domain name servers or for use
of the host file.
mailing list
A group of user addresses assigned
a list ID# and public or private status. A mailing
list can be used to simplify the sending of messages
to several users. Even if a mailing list is designated
as public, it is only available to other subscribers
on the same INTUITY AUDIX server.
maintenance
The process of identifying system
errors and correcting them or taking steps to prevent
problems from occurring.
major alarm
An alarm detected by INTUITY
AUDIX software that affects at least one-fourth of
the INTUITY AUDIX ports in service. Often a major
alarm indicates that service is affected.
MANOOS
See manually
out-of-service.
manual backup
See attended
backup and backup.
manually out-of-service
(MANOOS)
State of operation during which
a unit is intentionally taken out of service.
mean time
between failures
The average time a manufacturer
estimates will elapse before a failure occurs in a
component or system.
media type
The form a message takes. The
media types supported by the INTUITY AUDIX system
are voice, text, file attachments, and fax.
memory
A device that stores logic states
such that data can be accessed and retrieved. Memory
can be temporary (such as system RAM) or permanent
(such as disk).
menu
A list of options displayed
on a computer terminal screen or spoken by a voice
processing system. Users choose the option that reflects
the action they want the system to take.
menu tree
The way in which nested automated
attendants are set up.
message categories
Groups of messages in INTUITY
AUDIX users' mailboxes. Categories include new,
unopened, and old for the incoming mailbox
and delivered, accessed, undelivered,
undeliverable, and file cabinet for
the outgoing mailbox.
message component
A media type included in a multimedia
message. These types include voice, text, file attachments,
and fax messages.
message delivery
An INTUITY AUDIX feature that
permits users to send messages to any touchtone telephone,
as long as the telephone number is in the range of
allowable numbers. This feature is an extension of
the AMIS analog networking feature.
Message Manager
See INTUITY
Message Manager.
message waiting
indicator (MWI)
An indicator that alerts INTUITY
AUDIX users that they have received new mail messages.
An MWI can be an LED or neon lamp, or an audio tone
(stutter dial tone).
message waiting
lamp (MWL)
See message
waiting indicator.
messaging
server
One of two trusted servers
required by Internet Messaging. This software-only
server processes user messages sent through the INTUITY
AUDIX server. See also administrative
server.
MIME
See multipurpose
Internet mail extension (MIME).
minor alarm
An alarm detected by maintenance
software that affects less than one-fourth of the
INTUITY AUDIX ports in service but has exceeded error
thresholds or can have an impact on service.
mirroring
An INTUITY AUDIX system feature
that allows data from crucial file systems to be continuously
copied to backup (mirror) file systems while the system
is running. If the system has some problem where an
original file system cannot be used, the backup filesystem
is placed in service automatically.
ML
MERLIN LEGEND application identifier.
See application identifier.
mode code
A string of touchtones from
a MERLIN LEGEND switch. A mode code can send the INTUITY
AUDIX system information such as call type, calling
party, called party, and on/off signals for message
waiting indicators.
modem
A device that converts data from
a form that is compatible with data processing equipment
(digital) to a form compatible with transmission facilities
(analog), and vice-versa. See also data
set.
modular
A term that describes equipment
made of plug-in units that can be added together to
make the system larger, improve its capabilities,
or expand its size.
modular processor
data module (MPDM)
A data device that converts RS-232C
or RS-449 protocol signals to digital communications
protocol (DCP) used by System 75/85, Generic1, and
Generic 3 switches. MPDMs can connect the INTUITY
AUDIX system to a switch DCIU or SCI link or connect
terminals to a switch port card.
MPDM
See modular
processor data module.
MT
Maintenance application identifier.
See application identifier.
MTBF
See mean
time between failures.
multilingual
feature
A feature that allows announcement
sets to be active simultaneously in more than one
language on the system. Mailboxes can be administered
so that users can hear prompts in the language of
their choice.
multipurpose
internet mail extension (MIME)
An extension to the text-only
SMTP email definition for transmission of multimedia
email contents over a TCP/IP network.
MWI
See message
waiting indicator.
MWL
See message
waiting lamp.
MX record
See mail
eXchange record.
N
network
loop-around test
A test used to check the data
transmission path connecting the local AUDIX server
with the service office (SO) and the public network.
networking
See INTUITY
AUDIX Digital Networking.
networking
prefix
A set of digits that identifies
an INTUITY AUDIX machine.
night attendant
The automated attendant created
on a MERLIN LEGEND switch that automatically becomes
active during off-hours. The night attendant substitutes
for one or more daytime attendants.
not deliverable
message
A message that could not be
delivered after a specified number of attempts. This
usually means that the user's mailbox is full.
NPA
See numbering
plan area.
NT
Networking application identifier.
See application identifier.
numbering
plan area
Formal name for 3-digit telephone
area codes in North America. Within an area code,
no two telephone lines can have the same 7-digit telephone
number. The code is often designated as NXX,
to indicate the three digits.
O
off hook
See switch
hook.
on hook
See switch
hook.
online help
system
An INTUITY AUDIX system feature
that provides information about user interface pages,
screens, and menus and is accessed by pressing a function
key or by clicking a field name or help button. See
also help.
open systems
interconnection (OSI)
An internationally accepted
framework of standards for communication between systems
made by different vendors.
operating system
(OS)
The set of software programs
that runs the system hardware and interprets software
commands.
option
A choice selected from a menu
or an argument used in a command line to specify program
output by modifying the execution of a command. When
you do not specify any options, the command is executed
according to its default options.
OS
See operating
system.
OSI
See open
systems interconnection.
outcalling
An INTUITY AUDIX system feature
that allows the system to dial users' numbers to inform
them they have new messages.
outgoing mailbox
A storage area on the INTUITY
AUDIX system where users can keep copies of messages
for future reference or action.
P
parallel transmission
The transmission of several bits
of data at the same time over different wires. Parallel
transmission of data is usually faster than serial
transmission. See also serial
transmission.
password
1. A word or character string
recognized automatically by the INTUITY AUDIX system
that allows users to access their mailboxes or allows
a system administrator to access the system data base.
2. An alphanumeric string assigned to local and remote
networked machines to identify the machines or the
network. See also login.
password aging
An INTUITY AUDIX feature that
allows administrators to set a length of time after
which a user's AUDIX password or the administrator's
system password expires. The user or administrator
must then change the password.
PBX
See private
branch exchange.
PDM (processor
data module)
See modular
processor data module (MPDM).
peripheral
device
Equipment such as a printer or
terminal that is external to the INTUITY AUDIX cabinet
but necessary for full operation and maintenance of
the system.
personal directory
An INTUITY AUDIX feature that
allows each user to create a private list of customized
names.
personal fax
extension
See secondary
extension.
PI
See processor
interface.
PIB
See processor
interface.
pinouts
The signal description per pin
number for a particular connector.
port
A connection or link between
two devices that allows information to travel to a
desired location. For example, a switch port connects
to an INTUITY AUDIX voice port to allow a caller to
leave a message.
POST
See power
on self-test.
power on self-test
(POST)
A set of diagnostics stored
in ROM that tests components such as disk drives,
keyboard, and memory each time the system is booted.
If problems are identified, a message is sent to the
screen.
primary
call coverage
A setting made in the INTUITY
AUDIX Subscriber screen or in the switch Station screen.
The coverage setting designates where the voice system
routes calls when a caller presses 0 and designates
where the switch routes unanswered calls.
priority call
answer
An INTUITY AUDIX feature that
allows users to designate a call answer message as
a priority message. To make a message a priority message,
the caller presses 2 after recording.
priority messaging
An INTUITY AUDIX feature that
allows some users to send messages that are specially
marked and preferentially presented to recipients.
See also priority outcalling.
priority outcalling
An INTUITY AUDIX feature that
works with the priority messaging feature by allowing
the message recipient to elect to be notified by outcalling
only when a priority message has been received. See
also priority messaging.
private branch
exchange (PBX)
An analog, digital, or electronic
telephone switching system where data and voice transmissions
are not confined to fixed communications paths but
are, instead, routed among available ports or channels.
See also switch.
private mailing
list
A list of addresses that only
the INTUITY AUDIX system user who owns it can access.
private messaging
A feature of INTUITY AUDIX that
allows a user to send a message that cannot be forwarded
by the recipient.
processor data
module (PDM)
See modular
processor data module (MPDM).
processor interface
(PI)
A System 75, Generic 1, Generic
3i, Generic 3s, and Generic 3vs switch data link.
Also called processor interface board (PIB).
programmed
function key
See function
key (F Key).
proprietary
integration
Serial integration requires an RS-232 interface.
The elements of the serial protocol are typically
a superset of those in the inband signaling, with
the addition of a field describing channel information.
When the call is forwarded to the system a packet
of information is sent through an RS-232 standard
serial cable, providing the integration data for the
channel the call arrives on.
protocol
A set of conventions or rules
governing the format and timing of message exchanges
(signals) to control data movement and the detection
and possible correction of errors.
public mailing
list
A list of addresses that any
INTUITY AUDIX subscriber can use if that subscriber
knows the list owner's list ID number and extension
number. Only the list owner can modify a public mailing
list. Only subscribers on the same AUDIX server can
access and use each others' mailing lists.
pulse-to-tone
converter
A device connected to the switch
that converts signals from a rotary pulses to touchtone
signals. This device allows callers to use rotary
telephones to access options in an INTUITY AUDIX user's
mailbox or in an automated attendant.
Q
R
RAM
See random
access memory.
random access
memory (RAM)
The memory used in most computers
to store the results of ongoing work and to provide
space to store the operating system and applications
that are actually running at any given moment. See
also read-only memory.
read-only
memory (ROM)
A form of computer memory that
allows values to be stored only once. After the data
is initially recorded, the computer can only read
the contents. ROM is used to supply constant code
elements such as bootstrap loaders, network addresses,
and other more or less unvarying programs or instructions.
See also random access
memory.
reboot
See boot.
remote access
Sending and receiving data to
and from a computer or controlling a computer with
terminals or personal computers connected through
communication (that is, telephone) links.
remote connection
test
A test used to check the transmission
path from the local server to the remote machine.
remote installation
A system, site, or piece of peripheral
equipment that is installed in a different location
from the host switch or system.
remote maintenance
The ability of Avaya personnel
to interact with a remote computer through a telephone
line or LAN connection to perform diagnostics and
some system repairs. See also remote
service center.
remote network
A network in which the systems
are integrated with more than one switch.
remote service
center
An Avaya or Avaya-certified organization
that provides remote support to INTUITY AUDIX customers.
Depending on the terms of the maintenance contract,
the remote service center can be notified of all major
and minor alarms and have the ability to remotely
log in to your system and correct problems. See also
remote maintenance.
remote terminal
A terminal connected to a computer
over a telephone line.
remote users
INTUITY AUDIX users whose mailboxes
reside on a remote INTUITY AUDIX Digital Networking
machine.
REN
See ringer
equivalence number.
reply loop
escape
An INTUITY AUDIX feature that
gives a user the option of continuing to respond to
a message after trying to reply to a nonuser message.
reply to sender
An INTUITY AUDIX feature that
allows users to immediately place a call to the originator
of an incoming message if that person's telephone
extension is in the dial plan for the switch.
request
for comment #822 (RFC822)
The IETF standard for basic
Internet email message formatting and encoding. Request
for comment #822 is sometimes used to describe the
message header format.
request
to send (RTS)
One of the control signals
on an EIA-232 connector that places the modem in the
originate mode so that it can begin to send.
restart
1. An INTUITY AUDIX feature
that allows users who have reached the system through
the call answer feature to access their own mailboxes
by entering the * R (Restart) command. This feature
is especially useful for long distance calls or for
users who want to access the INTUITY AUDIX system
when all the ports are busy. 2. The reinitialization
of certain software, for example, restarting
the messaging system.
restore
The process of recovering lost
or damaged files by retrieving them from available
backup.
retention time
The amount of time messages are
saved on disk before being automatically deleted from
a user's mailbox.
reusable upgrade
kit (RUK)
A package shipped to the customer's
site prior to an upgrade that contains materials the
technician needs to complete the installation. This
package includes an A/B switch box, a keyboard, a
25-foot coaxial cable, two T adapters, and terminations
to a LAN circuit card. It remains the property of
Avaya once the installation is finished.
rewritable
compact disc (CD-RW)
A rewritable, optical storage medium used to load
system software and back up system information on
INTUITY AUDIX LX Release 1.0 systems.
rewritable
compact disc drive
The physical data storage and retrieval device used
on INTUITY AUDIX LX Release 1.0 systems to transfer
large amounts of information on to rewritable compact
discs (CD-RW).
RFC822
See request
for comment #822 (RFC822).
right-to-use
(RTU) fee
A charge to the customer to
access certain functions or capacities that are otherwise
restricted, for example, additional voice or networking
ports or hours of speech storage. Avaya personnel
can update RTU parameters either at the customer's
site or remotely through a modem.
ringer equivalence
number (REN)
A number required in the United
States for registering your telephone equipment with
a service provider.
ROM
See read-only
memory.
RTS
See request
to send.
RUK
See reusable
upgrade kit.
S
scan
To automatically play mail messages,
headers, or both.
scheduled delivery
time
A time and/or date that an INTUITY
AUDIX user can assign to a message that tells the
system when to deliver it. If a delivery time is omitted,
the system sends the message immediately.
screen
That portion of the INTUITY
AUDIX user interface through whicadministrative tasks
are performed. INTUITY AUDIX screens request user
input in the form of a command from the enter
command: prompt.
secondary
extension
A second, fax-dedicated extension
that directs incoming faxes directly into a user's
mailbox without ringing the telephone. The secondary
extension shares the same mailbox as the voice extension,
but acts like a fax machine. Also called personal
fax extension.
serial port
external loopback test
A test consisting of a program
that writes a set of data patterns to one or more
selected ports, reads the data set that is returned,
and then compares the two sets of data. Before this
test can be executed, the transmit and receive pins
must be wired together. See also serial port internal
loopback test.
serial port
internal loopback test
A test that is similar to
the serial port external loopback test but does not
require that the transmission transmit and receiving
pins be wired together. Because the serial port internal
loopback test is not used to test the full cabling
of the port, the results it provides are not as thorough
as those provided by the serial port external loopback
test. See also serial port external loopback test.
serial port
send test
A test that is used to write
a continuous stream of printable alphanumeric characters
to the specified port. This test is helpful when a
new device is being added to the system and a continuous
stream of data is required to resolve wiring issues.
serial integration
Can be two types: Proprietary and Simplified Message
Desk Interface (SMDI).
serial transmission
The transmission of one bit at
a time over a single wire.
server
A computer that processes and
stores data that is used by other smaller computers.
For Message Manager, INTUITY AUDIX is the server.
See also client.
shielded cables
Cables that are protected from
interference with metallic braid or foil.
SID
See switch
integration device.
SIMM
See single
in-line memory module.
simplified
message desk interface (SMDI)
Also known as station message
desk interface. Type of data link from the central
office that contains information and instructions
for the INTUITY AUDIX system. With SMDI, the caller
need not reenter the called number once the call terminates
to the INTUITY AUDIX system.
simple mail
transfer protocol (SMTP)
A TCP/IP protocol that governs
electronic mail transmission and reception. See also
ESMTP.
simplified
message service interface (SMSI)
Type of data link connection
to an integrated 1A ESS or 5ESS switch in the INTUITY
AUDIX system.
single in-line
memory module (SIMM)
A method of containing random
access memory (RAM) chips on narrow strips that are
attached directly to sockets on the CPU circuit card.
A SIMM has a 32-bit path to the memory chips. Multiple
SIMMs are sometimes installed on a single CPU circuit
card to meet the memory requirements of the processor.
See also dual in-line
memory module (DIMM).
SMDI
See simplified
message desk interface.
SMDR
See station
message detail recording.
SMSI
See simplified
message service interface.
SMTP
See simple
mail transfer protocol.
station message
desk interface (SMDI)
See simplified
message desk interface.
station message
detail recording
See call
detail recording (CDR).
subscriber
An end user who has been assigned
a mailbox on the system and has user privileges on
the INTUITY AUDIX system.
surge
A sudden rise and fall of voltage
in an electrical circuit.
surge protector
A device that plugs into the
telephone system and the commercial AC power outlet
to protect the telephone system from damage due to
high-voltage surges.
SW
Switch integration application
identifier. See application
identifier.
switch
An automatic telephone exchange
that allows the transmission of calls to and from
the public telephone network. See also private
branch exchange (PBX).
switch integration
The sharing of information
between a voice messaging system and a switch used
to provide a seamless interface to callers and subscribers.
switched access
A connection made from one endpoint
to another through switch port cards. This allows
the endpoint (such as a terminal) to be used for several
applications.
switch hook
The device at the top of most
telephones that is depressed when the handset is resting
in the cradle (that is, when the telephone is on
hook). This device is raised when the handset
is picked up (that is, when the telephone is off
hook).
switch-hook
flash
A signaling technique in which
the signal is originated by momentarily depressing
the switch hook.
switch integration
The sharing of information between
a messaging system and a switch to provide a seamless
interface to callers and system users. A fully integrated
INTUITY AUDIX system, for example, answers each incoming
telephone call with information taken directly from
the switch. Such information includes the number being
called and the circumstances under which the call
was sent to that number, for example, covered from
a busy or unanswered extension.
switch integration
device (SID)
A combination of hardware and
software that passes information from the switch to
the INTUITY AUDIX system thus allowing it to share
information with non-Avaya switches. The operation
of a SID is unique to the particular switch with which
it interfaces.
switch network
Two or more interconnected switching
systems.
synchronized
mailbox
A mailbox that is paired with
a corresponding mailbox in another domain and linked
through software that keeps track of changes to either
mailbox. When the contents of one mailbox change,
the software replicates that change in the other mailbox.
synchronizer
The name given to the trusted
server by the email vendor, Lotus Notes.
synchronous
communication
A method of data transmission
in which bits or characters are sent at regular time
intervals, rather than being spaced by start and stop
bits. See also asynchronous
communication.
synchronous
transmission
A type of data transmission in
which the data characters and bits are exchanged at
a fixed rate with the transmitter and receiver synchronized.
This allows greater efficiency and supports more powerful
protocols.
System 75
An advanced digital switch manufactured
by Avaya Inc. that supports up to 800 lines for voice
and data communications.
System 85
An advanced digital switch manufactured
by Avaya Inc. that supports up to 3000 lines for voice
and data communications.
system configuration
See configuration.
T
T.30
The standard for Group III fax
machines that covers the protocol used to manage a
fax session and negotiate the capabilities supported
by each fax endpoint.
tagged image
file format (TIFF)
A compressed graphic format
used to store and exchange digital image data. Faxes
are stored in this format.
TCP/IP
See transmission
control protocol/internet protocol.
TDD
See telecommunications
device for the deaf.
TDM
See time
division multiplexing.
telecommunications
device for the deaf (TDD)
A device with a keyboard and
display unit that connects to or substitutes for a
telephone. The TDD allows a person who is deaf or
hearing-impaired to communicate over the telephone
lines with other people who have TDDs. It also allows
a person who is deaf or hearing-impaired to communicate
with the INTUITY AUDIX system.
telephone
user interface (TUI)
The standard method of accessing
messages through the telephone, that is, using the
keypad to send commands to the messaging server and
listening to messages through the handset.
terminal
See display
terminal.
terminal type
A number indicating the type
of terminal from which a user is logging in to the
INTUITY AUDIX system. Terminal type is the last required
entry before gaining access to the INTUITY AUDIX display
screens.
terminating
resistor
A grounding resistor placed at
the end of a bus, line, or cable to prevent signals
from being reflected or echoed.
text-to-speech
An INTUITY AUDIX option that
pronounces text messages so users can retrieve text
messages via the telephone user interface.
TIFF
See tagged
image file format (TIFF).
time division
multiplexing (TDM)
A method of serving multiple
channels simultaneously over a common transmission
path by assigning the transmission path sequentially
to the channels, with each assignment being for a
discrete time interval.
tone generator
A device acoustically coupled
to a rotary telephone that is used to produce touchtone
signals.
traffic
The flow of attempts, calls,
and messages across a telecommunications network.
transaction
The act of routing a telephone
call placed onsite through the switch to its final
destination. Also the act of routing an incoming call
to an extension.
translations
Software assignments that tell
a system what to expect on a certain voice port or
the data link, or how to handle incoming data. Translations
customize the INTUITY AUDIX system and switch features
for users.
transmission
control protocol/Internet protocol (TCP/IP)
A suite of protocols that allow
disparate hosts to connect over a network. Transmission
control protocol (TCP) organizes data on both ends
of a connection and ensures that the data that arrives
matches the data that was sent. Internet protocol
(IP) ensures that a message passes through all the
necessary routers to the proper destination.
troubleshooting
The process of locating and correcting
errors in computer programs (also called debugging)
or systems.
trusted server
A server that uses IMAPI to
access an INTUITY AUDIX mailbox on behalf of a user
and is empowered to do everything to a user message
that INTUITY AUDIX can do. Also a computer or a software
application located in a domain outside the INTUITY
AUDIX system. A trusted server requires that a subscriber
have a special login and password to launch and use
an INTUITY application programming interface (IMAPI)
session and to access INTUITY AUDIX system mailboxes.
TTS
See text-to-speech
(TTS).
TUI
See telephone
user interface (TUI).
U
UCD
See uniform
call distribution.
unattended
backup
The regular and automatic
backup performed by the INTUITY AUDIX system of information
critical to its operation. See also attended
backup.
Undelete
An INTUITY AUDIX feature that
allows users to restore the last message deleted by
pressing *�U.
undelivered
message
A message that has not yet been
sent to an INTUITY AUDIX user's incoming mailbox.
The message resides in the sender's outgoing mailbox
and can be modified or redirected by the sender.
unequipped
See equipped/unequipped.
unfinished
message
A message that was recorded but
not approved or addressed, usually as the result of
an interrupted INTUITY AUDIX session. Also called
working message.
uniform call
distribution (UCD)
The type of call distribution
group (or hunt group) of analog port cards on some
switches that connects users to the INTUITY AUDIX
system. System 75, Generic 1, Generic 3, and some
central office switches use UCD groups. See also call
distribution group.
uniform
resource locator (URL)
An Internet text address stored
in a format recognized to signify a link. A uniform
resource locator is a standardized way of representing
different documents, media, and network services on
the World Wide Web.
uninterruptable
power supply (UPS)
An auxiliary power unit that
provides continuous power in cases where commercial
power is lost.
untouched message
An INTUITY AUDIX feature that
allows a user to keep a message in its current category
by using the * * H (Hold) command. If the message
is in the new category, message waiting indication
remains active; for example, the message waiting lamp
remains lit.
UPS
See uninterruptable
power supply.
URL
See uniform
resource locator (URL).
U. S. 123
An alternate announcement set
in U. S. English whose prompts use numbers, not letters,
to identify telephone keypad presses. For example,
a prompt might say, "Press star three," instead
of, "Press star D."
user
A designated person with system
administrator privileges in the INTUITY AUDIX system
to add, change, and delete subscribers in that system
See also subscriber.
USB
universal serial bus. An external
bus standard that supports data transfer rates of
480 Mbps (480 million bits per second).
user interface
The devices by which users access
their mailboxes, manage mailing lists, administer
personal greetings, and use other messaging capabilities.
Types of user interfaces include a touchtone telephone
keypad and a personal computer equipped with Message
Manager.
user population
A combination of different
types of users on which INTUITY AUDIX configuration
guidelines are based.
V
vector
A customized program in the switch
for processing incoming calls.
VM
Voice messaging application
identifier. See application
identifier.
voice link
The INTUITY Audix analog connections
to a call distribution group (or hunt group)
of analog ports on the switch.
voice mail
See voice
message.
voice mailbox
See mailbox.
voice message
Digitized information stored
by the INTUITY AUDIX system on disk memory. Also called
voice mail.
voice port
The IVC6 port that provides the
interface between the INTUITY AUDIX system and the
analog ports on the switch.
voice terminal
A telephone used for spoken communications
with the INTUITY AUDIX system. A touchtone telephone
with a message waiting indicator is recommended for
INTUITY AUDIX users.
voicing
1. Speaking a message into the
INTUITY AUDIX system during recording. 2. Having the
system play back a message or prompt to a user.
VP
Voice platform application identifier.
See application identifier.
VR
Voice response application identifier.
See application identifier.
W
WAN
See wide
area network.
warning
A warning appears in an alarm
or event log when a condition exists that may have
an affect on the INTUITY AUDIX system, especially
if the condition goes untreated.
wide area
network (WAN)
A data network typically extending
a local area network (LAN) over telephone lines to
link with LANs in other buildings and/or geographic
locations.
www.messenger
A browser-based interface that allows INTUITY AUDIX
users to receive, store, and send their voice or fax
messages from any computer browser, including Windows,
Macintosh, and Sun. The software also enables users
to create and send multimedia messages that include
voice, fax, file attachments, and text.
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