The following
events are generated by the SW application and indicate a switch integration
problem:
SW IB120
Description:
This event indicates a process failure
on the platform. Call transfers to an extension and message-waiting indicator
(MWI) updates might fail.
Repair Procedure:
SW IB140
Description:
This event indicates that there has been a process failure
on the platform and that MWI updates might not occur.
Repair Procedure:
SW IB150
Description:
This event indicates that there has been a process failure
on the platform or that all channels were continuously busy while the
switch integration software was trying to perform MWI updates. MWI updates
will not occur.
Repair Procedure:
SW IF140
Description:
An MWI blackout period starts. MWI updates will not occur
during this period.
Repair Procedure:
No corrective action is necessary.
SW IF150
Description:
An MWI blackout period ends. MWI updates will resume.
Repair Procedure:
No corrective action is necessary.
SW OVL080
Description:
The host switch link is up. The event message displays the
switch number.
Repair Procedure:
No corrective action is necessary.
SW OVL090
Description:
The remote switch link is up. The event message displays
the switch number.
Repair Procedure:
No corrective action is necessary.
SW OVL150
Description:
The INTUITY AUDIX system has stopped sending data until
it receives an acknowledgment. If this condition persists, the link goes
down, and the system issues either the SW
OVERLAN 1 or SW OVERLAN 2 Major
alarm.
This event might indicate network delay.
Repair Procedure:
SW OVL220
Description:
The oehs process is ready to handle telephone calls. The
initialization is completely healthy, and the system has created the sockets.
This is a sanity event that indicates the successful installation of the
package.
Repair Procedure:
No corrective action is necessary.
SW OVL230
Description:
The PMS interface software is not installed.
Repair Procedure:
SW OVL250
Description:
The INTUITY AUDIX system received an abort disconnect message
from the switch. This message can indicate that the switch is either going
down or resetting itself.
Repair Procedure:
SW OVL260
Description:
The INTUITY AUDIX system received a normal disconnect message
from the switch. This event can be a part of a normal switch shutdown.
Repair Procedure:
No corrective action is necessary.
SW OVL270
Description:
The INTUITY AUDIX system received an unexpected control
message from the switch that can indicate that:
- The data sent from the switch was corrupt.
- There is a LAN problem.
If this condition continues, it eventually leads to a link down message
that indicates that the INTUITY AUDIX system will drop the link and attempt
to re-establish the link.
Repair Procedure:
SW OVL280
Description:
The INTUITY AUDIX system received an invalid sequence number
in a data acknowledgment message from the switch. The system sent out
data, and the acknowledgment message from the switch did not match the
sent data. This message can indicate LAN problems.
Repair Procedure:
SW OVL300
Description:
The INTUITY AUDIX system is unable to open the Options file.
Repair Procedure:
SW SA100
Description:
The call information cannot be sent to the Switch Integration
Data Interface Process (SWINDIP) for parsing. SWINDIP is a background
process for parsing received call information. This event results in telephone
calls receiving nonintegrated call answer. Subscribers might also be reporting
inconsistent MWI updates.
Repair Procedure:
SW SA110
Description:
This event is related to interprocess communication (IPC)
problems that are occurring on the system. Subscribers might be reporting
inconsistent MWI updates.
Repair Procedure:
SW SE160
Description:
MWI updates will not occur.
Repair Procedure:
No corrective action is necessary.
SW SE170
Description:
The received queue ID (QID) has an inadmissible value.
Repair Procedure:
SW SW100
Description:
A process is starting. The log will display the name of
the process.
Repair Procedure:
No corrective action is necessary.
SW SW110
Description:
A process is starting. The log will display the name of
the process.
Repair Procedure:
No corrective action is necessary.
SW SW120
Description:
SWINDIP failed to receive a message.
Repair Procedure:
SW SW130
Description:
SWINDIP failed to send a message.
Repair Procedure:
SW SW150
Description:
The system failed to read a parameter from a file.
Repair Procedure:
SW SW180
Description:
The system could not parse switch information. Some or
all of the telephone calls might receive nonintegrated call answer. Usually,
this error happens only when the switch might be under a heavy load, and
only some subset of calls will fail.
Repair Procedure:
SW SW190
Description:
The system could not log a message in the SWIN logs.
Repair Procedure:
SW SW210
Description:
The format of the file is not correct. The SWIN process
is unable to open the file.
Repair Procedure:
SW SW220
Description:
The system was unable to write to a file.
Repair Procedure:
No corrective action is necessary.
SW SX100
Description:
The system is not correctly performing MWI updates for
a particular extension. Subscribers might be reporting inconsistent MWI
updates. This event is related to IPC problems that are occurring on the
system.
Repair Procedure:
SW SX110
Description:
The system is not correctly performing MWI updates for a
particular extension. Subscribers might be reporting inconsistent MWI
updates. This event is related to IPC problems that are occurring on the
system.
Repair Procedure:
SW SX120
Description:
The system is not correctly performing MWI updates for
a particular extension. Subscribers might be reporting inconsistent MWI
updates. This event is related to IPC problems that are occurring on the
system.
Repair Procedure:
SW SX140
Description:
The system is not correctly performing MWI updates for
a particular extension. Subscribers might be reporting inconsistent MWI
updates. This event is related to IPC problems that are occurring on the
system.
Repair Procedure:
SW SX170
Description:
The system is not correctly performing MWI updates for
a particular extension. Subscribers might be reporting inconsistent MWI
updates. This event is related to IPC problems that are occurring on the
system.
Repair Procedure:
SW TY120
Description:
The system failed to write to the serial port. The event
message will indicate if the problem is being caused by hardware or by
administration. MWI updates will not occur.
Repair Procedure:
SW TY130
Description:
The switch is blocked from MWI updates because:
- An MWI blackout period occurred.
- The switch sent a pause MWI message.
Repair Procedure:
No corrective action is necessary.
SW TY150
Description:
The switch might be sending bad information to the INTUITY
AUDIX system. Calls might be nonintegrated.
Repair Procedure:
No corrective action is necessary.
SW TY170
Description:
Link monitoring is used for this switch.
Repair Procedure:
No corrective action is necessary.
