INTUITY AUDIX provides several tools and utilities that are available
to enhance the system administration environment including:
INTUITY AUDIX Expert System
Since 1987, AT&T's, and now Avaya's, Services organization has
used artificial intelligence technology in the form of expert system
tools, in conjunction with its human technicians, to provide its customers
with first-rate maintenance support. INTUITY AUDIX is supported by the
INTUITY Audix Expert System, which is a computer system that facilitates
solving problems in a given field or application by drawing inference
from a knowledge base developed from real-life experiences. The Expert
System works in the background by collecting data from a remote location.
It is not an interactive tool.
For more information on how this Expert system works, see INTUITY
AUDIX Expert System.
AUDIX
Administration and Data Acquisition Package
The AUDIX Administration and Data Acquisition
Package (ADAP) is part of the standard INTUITY AUDIX system configuration.
ADAP is a collection of software programs that is installed on a customer-provided
PC. ADAP uses a command-line language interface and allows the customer's
system administrator to download traffic data, subscriber data, and
other system data from the messaging database files on the INTUITY AUDIX
system to a PC or printer for further processing.
Administration of the ADAP software is the
customer's responsibility. For more information on how ADAP works,
see ADAP.
ADAP Connectivity
Connections can be established directly through
a USB port. The customer's system administrator logs in to the voice
messaging system by using an ADAP-supplied command.
ADAP Data Management
Live data is the information maintained
by the voice messaging system and stored on the INTUITY AUDIX system
itself. Except for database-modification commands and the system attendant
reports, ADAP does not work directly with live data in the
voice messaging database. Instead, ADAP copies this data to the PC.
Changing the data stored on the PC does not change the information
stored on the voice messaging system.
With the command-line language, the customer's
system administrator can retrieve and send data directly to the PC
or to a printer for further processing.
ADAP Optional Components
To use ADAP's capabilities, it might be necessary
to add some components to the standard configuration. The following
table lists the ADAP requirements. See ADAP
for more information.
Table: ADAP Requirements
|
Component
|
Notes
|
|
Personal computer (PC)
|
The ADAP software must be loaded on a computer
that is separate from the INTUITY AUDIX system.
|
|
ADAP software
|
Standard with the INTUITY AUDIX system.
|
Backup
and Restore
The S8300 backs up INTUITY AUDIX data to a
remote FTP server by using its FTP software. In the event of a system
failure, the information stored on this remote FTP server is used to
restore the system back to an operational state.
There are two types of backups, Scheduled Backup
and Backup Now.
|
Note: A Backup Now
cannot run during a Scheduled Backup. A scheduled backup cannot
run during a Backup Now.
|
Scheduled Backup
The INTUITY AUDIX system can regularly and automatically
back up information critical to its operation. This kind of backup is
called a Scheduled Backup. The administrator
defines exactly when the backup occurs and what data is backed up by
using the S8300 backup administration web pages. In the event of a system
failure, some voice messages could be lost from the time of the last
backup.
Backup Now
In addition to the information saved during
the scheduled backups, an administrator can manually copy information
from the INTUITY AUDIX system to the FTP server for security and recovery
purposes at any time. This is called a Backup
Now.
|
Note: Establish a
regular, rigorous backup schedule based on the quality of service
you plan to provide to your subscribers.
|
Avaya recommends performing a Backup Now at
all of the following times:
- After making major system changes
- After entering new subscribers
- When experiencing system problems to avoid
losing information entered since the last unattended backup
Related Backup and Restore Information
For details on using these capabilities, see the online Help system
available from the S8300 Main Menu or Maintenance
for Avaya G700 Media Gateway controlled by an Avaya S8300 Media Server
or an Avaya S8700 Media Server, 555-234-100.
