VMSC - VMD - Telephone User Interface

Use the Telephone User Interface dialog box, Caller tab to configure caller properties for a voice mail domain. You can permit callers to use directory services and leave multiple messages. You can also set out-calling restrictions to prevent telephone toll fraud.

Launching the Screen

In the Voice Mail System Configuration window, click the voice mail domain.

Double-click Telephone User Interface. The system displays the Telephone User Interface dialog box for the selected voice mail domain, with the General tab active.

Click the Caller tab.

Configuring the Screen Controls

Permit Callers to Leave Multiple Messages Select to allow callers to leave more than one voice message per call. This check box is selected by default.

If cleared, callers are disconnected after leaving the first voice message.

Permit Callers to Access Directory Services Select to allow callers to use Dial By Name to search for a subscriber extension or mailbox number by spelling the subscriber's name using the telephone keypad. This check box is selected by default.

Outcalling Restrictions Clear the digits that callers are not allowed to enter as the initial digit in an invalid mailbox when the Transfer Invalid Mailboxes during Business Hours or Transfer Invalid Mailboxes after Business Hours check boxes are selected on the Receptionist tab. All digits are selected by default.

Avaya recommends that you clear the digits used to request external lines from the Private Branch Exchange (PBX). This helps prevent telephone toll fraud by prohibiting callers from obtaining an external line when dialing the initial digit of an invalid mailbox number. For example, if 9 is configured to request an external line from the PBX, and 9 is cleared, dialing the invalid mailbox 9004 does not get an external line.

VMSC - VMD - Telephone User Interface - Caller Tab

Launching the Screen

Configuring the Screen Controls

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