VMSC - VMD - Telephone User Interface

Use the Telephone User Interface dialog box, General tab to configure basic Telephone User Interface (TUI) properties for a voice mail domain, such as call duration and timeout. You can enable the Automated Attendant, Caller Applications, and the Private Call-Answered Message facility. You can also set properties for subscribers’ mailboxes, such as new mailbox initialization.

Launching the Screen

In the Voice Mail System Configuration window, click the voice mail domain.

Double-click Telephone User Interface. The system displays the Telephone User Interface dialog box for the selected voice mail domain, with the General tab active.

Configuring the Screen Controls

Enable Automated Attendant Select this option to enable the Automated Attendant for the voice mail domain. The Automated Attendant is used to manage the automated greetings and instructions heard by callers to the TUI. By default, this check box is selected.

When enabled, the system can be set to present callers with a list of menu options from which to choose. If your PBX does not support Direct Inward Dialing (DID), Avaya recommends that you enable the Automated Attendant.

When the Automated Attendant is disabled, the system transfers callers directly to the subscriber’s mailbox, where they can leave a message. They cannot transfer to the subscriber’s extension.

You can configure Automated Attendant properties via the Auto Attendant dialog box. For more information about the Automated Attendant, see VMSC - VMD - Auto Attendant Dialog Box.

Enable Caller Applications Select to enable Caller Applications in the voice mail domain. Caller Applications are used to extend or even replace the system Automated Attendant, with additional menus and prompts. By default, this check box is selected.

When Caller Applications are disabled, deployed applications are ignored by the MASs in the voice mail domain. If a caller application is in use when it is disabled, it will continue to work until it is no longer in use.

For more information about Caller Applications, see MAS - Caller Applications (CA) Editor.

Number of Digits in a Mailbox Enter the number of digits in a subscriber's mailbox number. The range is 2 through 10. The default is 4.

Avaya recommends that you make subscribers’ mailbox numbers the same as their telephone extension numbers. If a subscriber has multiple extension numbers, make the mailbox number the same as the primary extension number.

For guidance on setting up a mailbox numbering scheme, see the Avaya Modular Messaging Concepts and Planning Guide.

Note: The primary extension number is the one that defines call handling behavior for the subscriber. It is used for the Message Waiting Indicator, if configured for that.

Enable New Mailbox Initialization Select to play the setup tutorial to new subscribers the first time they open their mailboxes. The tutorial guides new subscribers through the process of changing their passwords and recording personalized prompts. This check box is selected by default.

Maximum Call Duration in Minutes Enter the number of minutes that callers or subscribers are permitted to spend using the TUI during one session. When this time is up, they are disconnected. The range is 0 through 99 and the default is 0. If 0 is configured, there is no time limit on a TUI session.

Note: If subscribers reach the maximum duration time while recording a message, when they finish recording they are disconnected and cannot address or send the message.

Default Input Timeout in Seconds Enter the number of seconds the TUI waits for a dual tone multi-frequency (DTMF) response from callers before prompting them to proceed. This timeout period begins anew each time a key is pressed. The range is 0 through 99 and the default is 5.

If a caller exceeds this timeout at any prompt, then the system prompts the caller to try again. In the case of a login attempt, the user is told that the login attempt was invalid and is prompted to try again.

If the caller exceeds the timeout four consecutive times, then the system terminates the call.

Note: This is an inter-digit timeout and is used only for the Aria TUI. For the AUDIX TUI and Serenade TUI, the value is fixed at 30 seconds.

Allow Private Call Answer Messages Select this option to allow callers to mark as private messages left for subscribers. When this option is selected, the caller hears a prompt at the end of the message allowing the message to be marked as private. When this option is cleared, the privacy option prompt does not play. This option is selected by default.

Enable Transfer to Voicemail Using Extension Number Select this option to allow callers to transfer to subscribers’ voice mail using an extension number rather than a mailbox number.

If Modular Messaging does not recognize the number as a mailbox, it validates the number against a subscriber’s extension, then transfers the caller to the corresponding mailbox.

Note: Typically, this option would be used when the number of digits in an extension is higher than 10, which is the maximum number of digits allowed for a Modular Messaging mailbox.

Selecting this option enables the Maximum Number of Digits in a PBX Extension field.

Maximum Number of Digits in a PBX Extension Enter the maximum number of digits for a Private Branch Exchange (PBX) extension. The range is 2 through 50. The default is taken from the current Maximum Number of Digits in a Mailbox setting.

VMSC - VMD - Telephone User Interface - General Tab

Launching the Screen

Configuring the Screen Controls

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