VMSC - VMD - Telephone User Interface

Use the Telephone User Interface dialog box, Time/Greeting tab to configure time and greeting properties for a voice mail domain. You can define your organization’s daily business hours and control when certain greetings are played by the Automated Attendant..


Notes: When the MultiSite feature is enabled, the Time/Greeting tab is not displayed. These settings are configured for each site and not for the entire voice mail domain. See Sites - Site Properties Dialog Box.. The system applies the time zone in the following order for the purpose of your organization’s daily business hours: The time zone set by the subscriber using Web Subscriber Options or Subscriber Options. The time zone defined in the subscriber’s class of service (COS) on the Avaya MSS. The site’s time zone, if MultiSite is enabled for the voice mail domain. See Site Properties - General Tab. The MAS’s system time zone.

In the Voice Mail System Configuration window, click the voice mail domain.

Double-click Telephone User Interface. The system displays the Telephone User Interface dialog box for the selected voice mail domain, with the General tab active.

Click the Time/Greeting tab.

Daily Settings Select the day of the week for which you want to define business hours.

For the selected day, you can then select one of three options: Open All Day, Closed All Day or Selected Hours. Avaya recommends that you set up business hours for each day of the week.

Open All Day Select to specify that the office is open all day. For any day this is set, the Automated Attendant greets callers with the appropriate morning, afternoon, or evening greeting. It uses the start times you specify in the Start of Morning, Start of Afternoon and Start of Evening fields to determine which greeting to play.

Closed All Day Select to specify that the office is closed all day. For any day this is set, the Automated Attendant plays the closed greeting to callers. They are then transferred to the after-hours operator mailbox.

Selected Hours Select to specify the business and after-business hours for a particular day. This is the default setting. If you select this option, you must enter the Open and Close times:

Open Enter the time designated as the start of business hours for the selected day. During business hours, the appropriate greeting (morning, afternoon, or evening) is played. The default is 09:00.

Close Enter the time designated as the end of business hours for the selected day. After business hours, the closed greeting is played. The default is 17:00.

Start of Morning Enter the start time for the morning greeting. The default is 09:00.

Start of Afternoon Enter the start time for the afternoon greeting. The default is 12:00.

Start of Evening Enter the start time for the evening greeting. The default is 18:00.

VMSC - VMD - Telephone User Interface Dialog Box.

VMSC - VMD - Telephone User Interface - Time/Greeting Tab

Launching the Screen

Configuring the Screen Controls

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