Avaya™ Modular Messaging Help

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Auto Attendant Main Menu Prompt

You can record the main menu prompt used in the automated attendant. The purpose of this prompt is to help callers navigate the telephone user interface by prompting them on how to proceed. For example, “For Sales, press [1], for Technical support, press [2], for Accounting, press [3]”.

If the Auto Attendant Main Menu Prompt is not customized, the default is:

“Please enter the mailbox number of the person you are calling. If you have a mailbox on this system, press [#]. For assistance, press [0]”.

Then, if callers are allowed to use Dial-by-Name:

“If you do not know the mailbox number, press [*] to spell the name”.

Followed by:

“If you don’t have a touchtone phone, or require assistance, please stay on the line”.