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Home   >   MAS Administration   >   Custom Prompts   >   Creating a working copy of the prompt file

Creating a working copy of the prompt file

You store customized prompts in the prompt file in the messaging application server (MAS) directory. This file is called CustomPrompts.OVF. Before you record customized prompts, you must create a working copy of this file. It is strongly recommended that you create a backup of the working copy before you record or edit your customized prompts. Using the backup, you can recover from any editing mistakes.

Important!   CustomPrompts.OVF contains prompts that you can modify. All other files with the OVF extension contain standard system prompts. These files should not be modified.
Note: If you are upgrading from an earlier version of the software, English3.OVF is renamed CustomPrompts.OVF. Any changes that you made to English3.OVF are retained.

To create a working copy of CustomPrompts.OVF

  1. Locate a messaging application server in the voice mail domain.
  2. Stop operation of the MAS. You are advised to do this during system scheduled down time of the voice mail domain. To stop operation of the MAS:
    1. Start Services from the Control Panel.
    2. Double-click the Monitor.msc icon on your desktop. Alternatively, click the Start button on your desktop and select Programs > Administrative Tools > Services.
    3. From the list in the Services dialog box, select MMS Message Application Server, and click the Stop button.
    4. Click Yes to confirm you want to stop operation of the MAS. After a short time, the MAS service stops.
  3. Locate and make a working copy of the CustomPrompts.OVF file. (The messaging application server directory containing the prompt files is specified at installation.)
  4. Change the audio format, if required. See Changing the audio format.
  5. Make a backup of the working copy. It is recommended that you name the file CustomPrompts.OLD.
  6. Restart the MAS:
    1. Double-click the Monitor.msc icon on your desktop. Alternatively, click the Start button on your desktop and select Programs > Administrative Tools > Services.
    2. From the list in the Services dialog box, select MMS Message Application Server, and click the Start button.

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