Introduction to caller applications

Caller Applications software enables you to enhance and extend the telephone user interface (TUI) by creating additional menus and prompts. For example, you can create a caller application that automates call handling and routes incoming calls directly to departments within your organization.

Callers can reach caller applications in the following ways:

From the Automated Attendant,

by entering an ID number that is associated with a caller application. The caller enters this ID number as a mailbox number.

by pressing an automated attendant menu choice associated with a caller application.

By calling a specified direct dial number or telephone extension number.

By transferring to a mailbox with an associated caller application.

From another caller application.

This chapter describes how to create caller applications and deploy caller applications for use in a voice mail domain.

Caller Applications software

The Caller Applications software consists of two components:

Caller Applications Editor

Caller Applications Runtime

Caller Applications Editor

Caller Applications Editor consists of Microsoft Management Console (MMC) snap-ins and extensions. It is added to the Avaya Messaging Application Server menu during installation.

Caller Applications Runtime

Caller Applications Runtime is a messaging application server (MAS) subsystem that executes caller applications. It must be installed on all the MASs in the voice mail domain.

Before you begin

To run Caller Applications:

Ensure that Caller Applications is installed on every MAS in the voice mail domain.

Use Voice Mail System Configuration to ensure that caller applications are enabled for the voice mail domain.