Adding application nodes to a caller application (MAS Admin)

An application node is a menu item within a caller application. Application nodes are accessed when the caller presses an associated key. For example, “For Sales, press [1]”, where the call is routed to the sales department when the caller presses [1].

An application node must have an associated action. For example, it can be used to transfer the caller, disconnect the caller or route the caller to another application node.

A caller application may have thousands of application nodes. However it is recommended that you limit a caller application to three or four menu levels for reasons of usability.

To add an application node

In the console tree, do one of the following:

Click on the caller application to which you want to add an application node.

If you are adding a submenu to an existing application node, click on the application node.

From the Action menu, select New and Application node, or click on the New button

The Add Node dialog box is displayed.

Complete the following fields:

Name. Enter a node name.

Action type. Select the action type. You can choose from:

— Menu (default)

— Transfer

— Goto

— Conditional goto

— Send message

— Termination

For information on selecting an action type see Assigning actions

Key press. Displays the access key that will be used by callers to activate the action described in this application node. You can change this key if required.

Note: You can change the access key at any time. For more information see Changing the access key assigned to an application node

Description. Enter a short description of the menu (optional).

Click OK.

A new application node appears under the selected caller application or application node.

If you have assigned a menu action to the application node but have not assigned any child application nodes to the menu, the application node icon appears as a warning . This indicates that the caller application is incomplete.

If you have assigned an invalid action to the application node, the application node icon indicates that the action is invalid . You cannot save a caller application that contains invalid application nodes.

Repeat Step 2 through Step 4 to add more application nodes to the caller application.