Creating associations (MAS Admin)

Associations are the link between a deployed caller application and the information used to access the caller application from the TUI. Associations enable the system to launch a caller application if one or both of the following launch conditions are met:

A caller enters an identifying number (ID number), when prompted by the Automated Attendant. The ID number appears to the caller as a mailbox number.

A call is made to a specified direct dial number or extension number (Called number).

When you create an association you must configure at least one of these launch conditions. If you configure both, meeting either condition will launch the caller application.

An association can launch only one specified caller application. To help you identify the association, you assign a name to the association.

Re-using deployed caller applications

You can re-use a deployed caller application by specifying multiple associations, with different identification numbers, for the same caller application. This means that the deployed caller application is the same, although different mailbox numbers or Automated Attendant menu choices can be used to access the deployed caller application. For example, this might be useful if you want to launch multiple bulletin board type applications using different mailbox numbers.

Creating associations

To create an association

Select Associations under the voice mail domain that contains the deployed caller application.

A list of associations is displayed in the right pane.

From the Action menu, select New and Association.

The Add Association dialog box is displayed.

Complete the following fields:

Association name. Enter a name for the association.

Caller application. Select the name of the caller application that will be launched when the conditions of the association are met.

Association ID. Enter the sequence of digits that callers are prompted to enter in the Automated Attendant (as a mailbox number) to launch the caller application. If you do not configure an ID number, you must specify a Called number.

Tip: In Voice Mail System Configuration - Automated Attendant Main Menu Editor property page, you can configure a menu option to transfer callers to a specified mailbox. You can use this setting to transfer callers to a caller application, by entering the association ID number in the Mailbox Number field.

Note: An ID number cannot be longer than the mailbox length specified in the voice mail domain. However, if the ID number has fewer digits than a mailbox number, the caller must enter [#] at the end of the association number to replace the missing digits or wait for a time-out period. For more information see ID numbers, mailbox numbers and Automated Attendant menu options.

Called number. Enter the direct dial number or extension number that callers must enter to launch the application. If you do not configure a Called number you must configure an ID number.

The Called number must also be configured on the switch. To do this, configure the Called number on the switch in the same way as you would configure an extension number for a user. Set up this Called number to forward all calls to the pilot number. The Called number will be the number that callers dial to access Avaya S3400 Messaging.

Mailbox number. Enter the number of the mailbox that supplies announcements for the caller application if the announcement in the caller application is set to “Default”.

Click OK.