Generating a User Mailbox Statistics report (MAS Admin)

The User Mailbox Statistics report records information about calls made and messages left in each mailbox in the voice mail domain. This excludes messages sent to the mailbox by the Voice Form application. You specify the time period and mailbox for which you want to generate this information. Use this report to help monitor mailbox usage.

For a sample User Mailbox Statistics report, see Sample User Mailbox Statistics Report.

To generate a User Mailbox Statistics report

From the Reports menu, choose User Mailbox Statistics.

The User Mailbox Statistics dialog box is displayed.

Enter the first date for which report information is to be generated in the To, Date field. This field defaults to the To, Date value of the previous report run. Use the pull-down calendar for easy selection.

Enter the first time for which report information is to be generated in the From, Time field. This field defaults to the To, Time value of the previous report run.

Enter the last date for which report information is to be generated in the To, Date field. Use the pull-down calendar for easy selection.

Enter the last time for which report information is to be generated in the To, Time field.

Under Mailbox Numbers, specify the mailbox numbers for which report information is to be generated. To specify all mailboxes, select All Available. To specify certain mailboxes, select Selection and enter the mailbox numbers using a comma separator.

You can enter a range of mailbox numbers, for example, 1000-1050, 2000-2025. No negative numbers or spaces are allowed in a range. The first number in a range must be less than the last number in a range.

Under Sort By, specify how the report information is to be sorted, either by mailbox number or by user's name. The mailbox number information is sorted in ascending order. The user’s name is sorted in alphabetical order.

Click OK to generate the report.

User Mailbox Statistics report contents

The User Mailbox Statistics report only includes mailboxes that have voice messaging activity during the specified time period.

The User Mailbox Statistics report provides the following information to help you monitor mailbox usage:

Mbox #. The mailbox number for which report information is generated.

MailboxName. The mailbox name for which report information is generated.

Incoming Calls Xfered to Ext

Total. The total number of incoming calls to the extension associated with the mailbox.

Answered. The number of incoming calls transferred to the extension by the automated attendant that were picked up.

RNA. The number of incoming calls transferred to the extension by the automated attendant that were not picked up.

Busy. The total number of incoming calls transferred to a busy mailbox extension by the automated attendant.

Messages Left for User

Ext. Busy. The number of voice messages left in the mailbox because the extension was busy.

Direct. The number of voice messages left when calling the system directly, when the Automated Attendant is disabled.

Ext. RNA. The number of voice messages left in the mailbox because the extension was not picked up.

By Subscribers. The number of voice messages left by other subscribers.

Via QuickMsg. The number of voice messages left using the Quick Message service, as set in the automated attendant. For information about configuring the automated attendant, see Voice Mail Domain Administration.

Via Xfer to MB. The number of calls transferred directly to the mailbox of a subscriber, as set in the automated attendant. For information about configuring the automated attendant, see Voice Mail Domain Administration.

Other

Logons. The total number of successful logons to the mailbox.

Abandoned. The number of calls disconnected after reaching an unavailable extension without leaving a voice message, calling another extension, or transferring to the operator.

Note: There is one case where an abandoned call is counted as successful. This is when a caller is put through to an extension but just before the recipient of the call has had the time to answer it, the caller hangs up.