Generating a Basic Metrics report (MAS Admin)

The Basic Metrics report records statistical information on activity in the voice mail domain. It includes general information on TUI usage, and statistical information on subscriber TUI logons.

To generate a Basic Metrics report

From the Reports menu, choose Basic Metrics.

The Basic Metrics dialog box is displayed.

Enter the first date for which report information is to be generated in the From, Date field. This field defaults to the To, Date value of the previous report run. Use the pull-down calendar for easy selection.

Enter the first hourly time for which report information is to be generated in the From, Time field. This field defaults to the To, Time value of the previous report run.

Enter the last date for which report information is to be generated in the To, Date field. Use the pull-down calendar for easy selection.

Enter the last hourly time for which report information is to be generated in the To, Time field.

Click OK to generate the report.

Basic Metrics report contents

General information

Total Incoming Calls. Displays the total number of incoming calls answered by the system.

Total UM Messages Processed. Displays the total number of voice messages submitted for delivery.

Total Subscriber Logon (TUI) Attempts. Displays the total number of times that subscribers attempted to log onto the TUI.

Total Subscriber Logon (TUI) Successes. Displays the total number of times that subscribers successfully logged onto the TUI.

Analysis

Percentage of Incoming Calls resulting in Messages. Displays the number of incoming calls answered, which resulted in the caller leaving a voice message, as a percentage of the total number of incoming calls answered. This percentage does not include Notify Me messages.

Subscriber Logons (TUI) as a percentage of Incoming Calls. Displays the number of times subscribers successfully logged onto the TUI, as a percentage of the total number of incoming calls answered by the system.

Subscriber Logons (TUI) as a percentage of Logon Attempts. Displays the number of times that subscribers successfully logged onto the TUI, as a percentage of the total number of times that subscribers attempted to log onto the TUI.

Percentage of Failed Logon Attempts. Displays the number of TUI logon attempts by subscribers that failed due to subscriber action or disconnection before the retry count was reached, as a percentage of the total number of times that subscribers attempted to log onto the TUI.

Percentage of Subscriber Logon Failures. Displays the number of TUI logon attempts by subscribers that failed due to the subscriber entering an invalid password or mailbox number, as a percentage of the total number of times that subscribers attempted to log onto the TUI.